• Lead, mentor, and motivate a team of CEMs working with our most strategic customers. • Provide the team with tactical and strategic guidance to ensure delivery of exceptional service, value realization, and project execution strategies to customers in your region. • Actively manage and serve as the primary CEM for a small targeted portfolio of Strategic Accounts. • Drive CEM strategy and customer deliverables to continuous grow impact of your team. • Achieve or exceed quarterly revenue goals, tied to retention, growth, and adoption. • Maintain and report accurate customer health and project status within region while collaborating with sales peers. • Work with TAM leaders to drive customer outcomes and develop a culture of collaboration, learning, and success. • Identify and activate strategies to proactively identify and grow value within accounts. • Collaborate effectively cross functionality with key teams including Deal desk, Legal and Operations. • Act as an escalation point for team around at-risk customers

• Lead, mentor, and motivate a team of CEMs working with our most strategic customers. • Provide the team with tactical and strategic guidance to ensure delivery of exceptional service, value realization, and project execution strategies to customers in your region. • Actively manage and serve as the primary CEM for a small targeted portfolio of Strategic Accounts. • Drive CEM strategy and customer deliverables to continuous grow impact of your team. • Achieve or exceed quarterly revenue goals, tied to retention, growth, and adoption. • Maintain and report accurate customer health and project status within region while collaborating with sales peers. • Work with TAM leaders to drive customer outcomes and develop aculture of collaboration, learning, and success. • Identify and activate strategies to proactively identify and grow valuewithin accounts. • Collaborate effectively cross functionality with key teams including Deal desk, Legal and Operations. • Act as an escalation point for team around at-risk customers

• Verantwortungsbewusste Bearbeitung von telefonischen und schriftlichen Kundenanfragen • Sorgfältige Dokumentation der Gesprächsergebnisse • Kompetente und freundliche Kundenberatung • Eigenverantwortliches Arbeiten in einem motivierten internationalen Team

• Handling customer inquiries via email, telephone and WhatsApp chat • Efficient management of tickets in the customer care system • Responding to customer reviews on platforms such as Trustpilot • Proactively informing customers about orders