Secure everything you build and run in the cloud
Manager, Customer Experience
Location
United Kingdom
Posted
9 days ago
Salary
0
Seniority
Senior
Job Description
Manager, Customer Experience
Wiz
• Lead, mentor, and motivate a team of CEMs working with our most strategic customers. • Provide the team with tactical and strategic guidance to ensure delivery of exceptional service, value realization, and project execution strategies to customers in your region. • Actively manage and serve as the primary CEM for a small targeted portfolio of Strategic Accounts. • Drive CEM strategy and customer deliverables to continuous grow impact of your team. • Achieve or exceed quarterly revenue goals, tied to retention, growth, and adoption. • Maintain and report accurate customer health and project status within region while collaborating with sales peers. • Work with TAM leaders to drive customer outcomes and develop aculture of collaboration, learning, and success. • Identify and activate strategies to proactively identify and grow valuewithin accounts. • Collaborate effectively cross functionality with key teams including Deal desk, Legal and Operations. • Act as an escalation point for team around at-risk customers
Job Requirements
- 5+ years of experience as a CSM, CEM, PM or related customer facing revenue focused role ideally within security or cloud.
- 3+ years of experience managing Post Sales – Customer Success or Services roles focused on Fortune 100 accounts.
- Proven track record of mentoring and managing high-performing revenue teams.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
- Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings with agility.
Benefits
- Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship.
- Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
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