Role Description We are hiring enthusiastic individuals in the UK to provide remote customer support for our clients. As a Travel Customer Support Representative, you will answer inquiries, assist with bookings, and ensure clients have a smooth planning experience. - Respond to client questions via email, phone, and online platforms. - Support travel bookings for holidays, flights, resorts, and cruises. - Provide friendly, professional service throughout the client journey. - Research and present travel options tailored to client preferences. - Maintain client records accurately and securely. Qualifications - Excellent communication and interpersonal skills. - Prior experience in customer service or travel is helpful but not required. - Strong organizational and time-management abilities. - Comfortable working independently in a remote setting. - Must be 18+ with internet access and a computer. Benefits - Remote, flexible schedule - Training and continuous development - Performance-based incentives and recognition - Reward programs for outstanding contributions - Access to travel perks and discounts - Advancement and leadership opportunities - Supportive team culture - $50,000 - $65,000 a year Company Description Destination Knot is a growing travel agency dedicated to helping clients design stress-free and memorable travel experiences. We provide our team with training, resources, and ongoing support to thrive in the travel industry.

Role Description Mercier Consultancy MD invites passionate Dutch Speaking Customer Care professionals to join a pioneering Green Energy Company based in Greece. This unique opportunity combines your dedication to sustainability with excellent customer service in an engaging and supportive environment. Provide superior assistance to Dutch-speaking customers and contribute to the green energy movement while enjoying life in the beautiful surroundings of Greece. - Provide high-quality customer care in Dutch. - Assist customers with inquiries related to green energy products, services, billing, and technical support. - Address and resolve customer complaints and issues effectively to ensure customer satisfaction. - Collaborate with internal teams such as technical, sales, and billing to resolve customer concerns promptly. - Maintain accurate documentation of customer interactions in the CRM system. - Stay updated on company offerings, green energy industry trends, and relevant policies to provide informed assistance. Qualifications - Fluency in Dutch (written and spoken) is essential; proficiency in English is advantageous. - Experience in customer care, preferably in energy, utilities, or environmental sectors. - Strong interpersonal and communication skills focused on delivering excellent customer experiences. - Ability to work efficiently in a dynamic environment and handle multiple tasks. - Problem-solving skills and attention to detail. - Familiarity with CRM applications and basic technical knowledge is a plus. - Willingness to relocate and live in Greece, embracing a new cultural experience. Benefits - Competitive Monthly Salary - Monthly Performance Bonuses - Fully Paid Relocation Package - Health Insurance - 2 Extra Salaries Per Year - And many other benefits!

Role Description Mercier Consultancy is excited to offer a fantastic opportunity for Dutch Speaking Customer Service Representatives to join a leading E-Marketplace company, with the unique prospect of living and working in Greece. This role is ideal for customer-focused individuals who are enthusiastic about e-commerce and eager to provide outstanding support in Dutch for marketplace users. Successful candidates will have the chance to immerse themselves in a dynamic and fast-growing industry while enjoying the vibrant culture and beautiful surroundings of Greece. This position offers not only professional growth within a reputable company but also the rewarding experience of contributing to exceptional customer service standards in a multilingual environment. - Respond to customer inquiries regarding marketplace services, orders, payments, and account management in Dutch. - Assist customers with order placements, cancellations, returns, and dispute resolution. - Provide clear information about product listings, marketplace policies, and promotions. - Document all interactions accurately in the CRM system to ensure seamless customer service. - Collaborate with cross-functional teams to resolve issues and improve customer experience. Qualifications - Exceptional fluency in Dutch (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Previous experience in customer service, preferably in an e-commerce or marketplace environment. - Excellent communication and interpersonal skills with a problem-solving attitude. - Ability to manage multiple customer interactions efficiently in a fast-paced setting. - Familiarity with CRM systems and customer support tools. - Willingness to relocate to Greece and adapt to flexible working hours, including evenings and weekends as necessary. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - 2 Extra Salaries per year - And Much More...

• Provide technical support for enterprise customers sending SMS and WhatsApp traffic into US carrier networks • Troubleshoot complex delivery failures related to carrier filtering, 10DLC compliance, short code configurations, toll-free messaging and any other type of escalation on a global scale • Analyse message logs, carrier feedback loops, and routing performance data to investigate and resolve delivery issues • Investigate issues using SMPP logs, delivery receipts (DLRs), carrier error codes, APIs, and routing diagnostics • Manage carrier and aggregator escalations related to blocking, filtering, and deliverability • Monitor messaging performance and proactively identify operational issues • Support 10DLC registration, toll-free verification, short codes, and campaign approvals • Provide guidance on TCPA, CTIA, and carrier compliance requirements • Maintain operational documentation, troubleshooting records, and knowledge base articles • Collaborate closely with Engineering, Routing, Compliance, and Customer Success teams • Participate in on-call rotations for urgent customer escalations • Regularly liaise with carriers regarding troubleshooting matters and escalations that cannot be resolved internally