Secure everything you build and run in the cloud
Manager, Customer Experience
Location
France
Posted
16 days ago
Salary
0
Seniority
Senior
Job Description
Manager, Customer Experience
Wiz
• Lead, mentor, and motivate a team of CEMs working with our most strategic customers. • Provide the team with tactical and strategic guidance to ensure delivery of exceptional service, value realization, and project execution strategies to customers in your region. • Actively manage and serve as the primary CEM for a small targeted portfolio of Strategic Accounts. • Drive CEM strategy and customer deliverables to continuous grow impact of your team. • Achieve or exceed quarterly revenue goals, tied to retention, growth, and adoption. • Maintain and report accurate customer health and project status within region while collaborating with sales peers. • Work with TAM leaders to drive customer outcomes and develop a culture of collaboration, learning, and success. • Identify and activate strategies to proactively identify and grow value within accounts. • Collaborate effectively cross functionality with key teams including Deal desk, Legal and Operations. • Act as an escalation point for team around at-risk customers
Job Requirements
- 5+ years of experience as a CSM, CEM, PM or related customer facing revenue focused role ideally within security or cloud.
- 3+ years of experience managing Post Sales – Customer Success or Services roles focused on Fortune 100 accounts.
- Proven track record of mentoring and managing high-performing revenue teams.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
- Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings with agility.
Benefits
- Health insurance
- Retirement plans
- Paid time off
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
• Verantwortungsbewusste Bearbeitung von telefonischen und schriftlichen Kundenanfragen • Sorgfältige Dokumentation der Gesprächsergebnisse • Kompetente und freundliche Kundenberatung • Eigenverantwortliches Arbeiten in einem motivierten internationalen Team
Customer Service Representative
Stark & Partners LDAWe minimize expansion risks by providing local expertise and tailored business solutions.
• Handling customer inquiries via email, telephone and WhatsApp chat • Efficient management of tickets in the customer care system • Responding to customer reviews on platforms such as Trustpilot • Proactively informing customers about orders
Travel Customer Support
Careers In TravelWe are a reputable travel company dedicated to providing exceptional cruise experiences for clients.
Role Description We are hiring enthusiastic individuals in the UK to provide remote customer support for our clients. As a Travel Customer Support Representative, you will answer inquiries, assist with bookings, and ensure clients have a smooth planning experience. - Respond to client questions via email, phone, and online platforms. - Support travel bookings for holidays, flights, resorts, and cruises. - Provide friendly, professional service throughout the client journey. - Research and present travel options tailored to client preferences. - Maintain client records accurately and securely. Qualifications - Excellent communication and interpersonal skills. - Prior experience in customer service or travel is helpful but not required. - Strong organizational and time-management abilities. - Comfortable working independently in a remote setting. - Must be 18+ with internet access and a computer. Benefits - Remote, flexible schedule - Training and continuous development - Performance-based incentives and recognition - Reward programs for outstanding contributions - Access to travel perks and discounts - Advancement and leadership opportunities - Supportive team culture - $50,000 - $65,000 a year Company Description Destination Knot is a growing travel agency dedicated to helping clients design stress-free and memorable travel experiences. We provide our team with training, resources, and ongoing support to thrive in the travel industry.
Dutch Speaking Customer Care for a Green Energy Company
Mercier Consultancy GroupA fast-growing, operator-led GTM consultancy building AI-powered revenue systems for modern sales teams. The business was founded by experienced CROs who have carried quota, and specializes in engineering end-to-end revenue infrastructure that converts market signals into qualified pipeline — at speed and scale. The company is AI-native and increasingly code-first in its approach, using a sophisticated internal tech stack including custom AI agent orchestration, workflow automation, signal detection and enrichment, multi-channel outreach delivery, and operational intelligence tooling. AI systems are embedded throughout the entire execution layer. They serve growth-stage B2B companies scaling between $1M and $100M+ ARR who need systematic, automation-driven competitive advantages — built on infrastructure, not headcount.
Role Description Mercier Consultancy MD invites passionate Dutch Speaking Customer Care professionals to join a pioneering Green Energy Company based in Greece. This unique opportunity combines your dedication to sustainability with excellent customer service in an engaging and supportive environment. Provide superior assistance to Dutch-speaking customers and contribute to the green energy movement while enjoying life in the beautiful surroundings of Greece. - Provide high-quality customer care in Dutch. - Assist customers with inquiries related to green energy products, services, billing, and technical support. - Address and resolve customer complaints and issues effectively to ensure customer satisfaction. - Collaborate with internal teams such as technical, sales, and billing to resolve customer concerns promptly. - Maintain accurate documentation of customer interactions in the CRM system. - Stay updated on company offerings, green energy industry trends, and relevant policies to provide informed assistance. Qualifications - Fluency in Dutch (written and spoken) is essential; proficiency in English is advantageous. - Experience in customer care, preferably in energy, utilities, or environmental sectors. - Strong interpersonal and communication skills focused on delivering excellent customer experiences. - Ability to work efficiently in a dynamic environment and handle multiple tasks. - Problem-solving skills and attention to detail. - Familiarity with CRM applications and basic technical knowledge is a plus. - Willingness to relocate and live in Greece, embracing a new cultural experience. Benefits - Competitive Monthly Salary - Monthly Performance Bonuses - Fully Paid Relocation Package - Health Insurance - 2 Extra Salaries Per Year - And many other benefits!
