• Execute Partner Support Strategy – Translate the Partner Support strategy defined by the Partner Engagement Director into actionable plans. • Lead Partner Support Pod – Coordinate and guide Partner Support Pod operating in an Agile framework. • Own Support Operations and Backlog Management – Collaborate with Support Management to manage and prioritize the partner support backlog. • Act as Senior Partner Contact – Serve as a trusted point of contact for partners on support-related topics. • Oversee Partner Issues and Escalations – Act as a senior escalation point for complex or high-impact partner issues. • Drive Cross-Functional Execution – Work closely with Product, Engineering, Cloud Operations, Customer Success, and Business Improvement teams. • Own Performance Monitoring and Improvement – Track and analyze support KPIs. • Drive Process, Tooling, and Operational Improvements – Identify inefficiencies and recurring issues. • Support Partner Enablement and Adoption – Execute partner enablement initiatives. • Enhance Support Documentation and Knowledge – Partner with the Business Improvement Team to improve knowledge base quality. • Facilitate Agile Processes and Delivery Routines – Ensure effective Agile practices and drive continuous improvement. • Provide Insights and Recommendations – Act as a thought partner to the Partner Engagement Director. • Support Partner Support Initiatives and Programs – Lead and contribute to cross-functional initiatives and programs.

Role Description Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Your Impact: This is a post-sale, customer-facing, front-line role with primary duties of deploying network, hardware, and software solutions for Axon’s Fleet solutions. All candidates maintain a professional attitude with a strong focus on the customer’s total implementation experience. What You'll Do - Location: Remotely from the United States - Travel: On the road 100% (Mon-Fri), domestic - Reports to: Sr Manager, Fleet Services or Technical Services Supervisor, Fleet - Identify and implement solutions within minimal assistance in a fast-paced environment. - Assist clients to monitor all software implementation lifecycles and assist with the appropriate customizations. - Conduct training sessions with customer technical points or contact and end users on Axon specific product applications. - Create accurate computer network diagrams and documentation for design and planning of network communication systems. - Customer coordination and execution of field commissioning tests. - Deliver timely and detailed project deployment reports. - Engage with technology decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers, post-sale. - Escalate product irregularities and problems to Product Managers during site deployments. - Maintain regular and predictable attendance. - Synchronize the operation of Axon products as they apply to the Fleet solutions. - Train primary technical contacts and end users on the proper installation and use of the full suite of Axon Fleet’s components and products. - Troubleshoot applications, computers, networks and products. - Validate the quality of 12V DC sub-contractor installations. Qualifications - Ability to perform job functions from any location with minimal oversight. - Ability to stand, bend, and stoop for upwards of 8 hours a day; as well as lift or carry tools up-to-75 lbs. on a regular basis; with or without special accommodations, is required. - Flexibility to take on additional projects and adapt to changes in priorities. - Aptitude to work within a team and as an individual contributor in a fast-paced, dynamic environment. - Desire to work with a team or visit clients in person, weekly. - 3+ Years of advanced computer network implementation including systems software, Windows operating systems and applications software, hardware, and configurations, (A+, Network + or equivalent preferred). - Basic understanding of 12-volt DC circuit theory, electrical wiring diagrams, possess mechanical dexterity and troubleshooting skills preferred. - Cradlepoint router or equivalent configuration, implementation and deployment knowledge. - Familiarity with data transfer concepts WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks and virtual private networking. - Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, layer 3, LAN, WAN, VPN. - A valid driver’s license is required and must be maintained throughout employment. Benefits - Competitive salary and 401k with employer match - Discretionary paid time off - Paid parental leave for all - Medical, Dental, Vision plans - Fitness Programs - Emotional & Mental Wellness support - Learning & Development programs - And yes, we have snacks in our offices

• Responsible for supervising the day-to-day prepay, post-pay, prior authorization, and medical record review activities of a multidisciplinary team of Coders, Clinical DRG Auditors, and Nurse Reviewers. • Oversees and manages the daily operations of the team by leading, assigning work, ensuring productivity and quality metrics are achieved, and analyzing production and workflow/processes to increase efficiency and quality. • Consistently demonstrates effective change management by communicating changes timely and effectively; building commitment and overcoming resistance; supporting those affected by change; monitoring transition and evaluating results. • Responsible for oversight and hiring of staff, retaining top talent, performance management, coordinating training and education, and providing leadership and mentorship to staff to build and improve skills to provide best-in-class practices to enhance efficiency, quality, and customer satisfaction. • Monitor aging inventory, workload, assignments, productivity, and quality to ensure service level agreements, contract deliverables, and timelines are met. • Evaluate and analyze productivity, utilization, efficiency, finding rates, savings, appeal overturn rate, and reviews completed by staff to identify opportunities for process improvements. • Meet with clients and providers to discuss complex cases, trend analysis, exit and/or settlement conferences. • Serve as a Subject Matter Expert to assess new tools, automation, product development, and clinical readiness; act as a resource for resolving escalated issues, and coach and mentor staff to develop a high-performing team. • Analyze reports and data and identify trends and resources that improve the delivery of clinical review services. • Manage and evaluate individual/team performance and take appropriate action to meet and/or exceed performance standards. • Perform other functions as assigned.

Role Description We are seeking a seasoned, high-caliber Sales Manager to be based in Kuala Lumpur, Malaysia. With over 8 years of enterprise sales experience, you will lead our market penetration and revenue growth within the Malaysian retail sector. This role requires an aggressive "Hunter" with a powerful local network who can navigate complex, multi-year, big-ticket enterprise software deals. The ideal candidate will have deep roots in the local business community and the linguistic capability to seamlessly manage relationships with major regional stakeholders. Key Responsibilities - Enterprise Revenue Growth: Drive sales expansion by consistently achieving monthly/quarterly sales targets and performance KPIs within the Malaysian market. - Big-Ticket Acquisitions: Identify, prospect, and close complex, multi-year enterprise deals with large-scale fashion, lifestyle, and specialty retailers. - Consultative Value Selling: Navigate long, complex sales cycles by understanding client supply chain challenges, POS/CRM legacy bottlenecks, and mapping out tailored AI-driven SaaS solutions. - Stakeholder Management: Build high-level trust and manage relationships across diverse corporate boards, from C-level executives to technical operations teams. - Pipeline Excellence: Maintain clean, predictable, and accurate sales forecasting and activities within the corporate CRM platform. - Regional Market Presence: Leverage existing business connections to create immediate value, increase brand visibility, and accelerate market entry. Qualifications - Minimum 8+ years of professional B2B software sales experience, with at least 5 years strictly focused on SaaS or Enterprise Software Sales. - Proven track record in ERP, CRM, Supply Chain, or Omnichannel Retail software sales (Strictly no general HRMS/Payroll sales background). - Native or professional fluency in Mandarin and English is mandatory to effectively manage communication with regional and international stakeholders. - Demonstrated capability in closing high-value, multi-year, and complex software deployment contracts. - Degree or Diploma in Business, Marketing, Information Technology, or a related field. Requirements - Identity & Location: Malaysian Citizen based in Kuala Lumpur, with a deep understanding of the local Chinese-Malaysian business ecosystem and corporate networks. - Global Network: Collaborate with a leading $70M ARR global retail-tech pioneer headquartered in Singapore. - Autonomy: High level of ownership to build and execute the sales strategy for the Malaysian territory. - Professional Growth: Direct exposure to cutting-edge AI-first enterprise technologies.