• Responsible for supervising the day-to-day prepay, post-pay, prior authorization, and medical record review activities of a multidisciplinary team of Coders, Clinical DRG Auditors, and Nurse Reviewers. • Oversees and manages the daily operations of the team by leading, assigning work, ensuring productivity and quality metrics are achieved, and analyzing production and workflow/processes to increase efficiency and quality. • Consistently demonstrates effective change management by communicating changes timely and effectively; building commitment and overcoming resistance; supporting those affected by change; monitoring transition and evaluating results. • Responsible for oversight and hiring of staff, retaining top talent, performance management, coordinating training and education, and providing leadership and mentorship to staff to build and improve skills to provide best-in-class practices to enhance efficiency, quality, and customer satisfaction. • Monitor aging inventory, workload, assignments, productivity, and quality to ensure service level agreements, contract deliverables, and timelines are met. • Evaluate and analyze productivity, utilization, efficiency, finding rates, savings, appeal overturn rate, and reviews completed by staff to identify opportunities for process improvements. • Meet with clients and providers to discuss complex cases, trend analysis, exit and/or settlement conferences. • Serve as a Subject Matter Expert to assess new tools, automation, product development, and clinical readiness; act as a resource for resolving escalated issues, and coach and mentor staff to develop a high-performing team. • Analyze reports and data and identify trends and resources that improve the delivery of clinical review services. • Manage and evaluate individual/team performance and take appropriate action to meet and/or exceed performance standards. • Perform other functions as assigned.

Role Description We are seeking a seasoned, high-caliber Sales Manager to be based in Kuala Lumpur, Malaysia. With over 8 years of enterprise sales experience, you will lead our market penetration and revenue growth within the Malaysian retail sector. This role requires an aggressive "Hunter" with a powerful local network who can navigate complex, multi-year, big-ticket enterprise software deals. The ideal candidate will have deep roots in the local business community and the linguistic capability to seamlessly manage relationships with major regional stakeholders. Key Responsibilities - Enterprise Revenue Growth: Drive sales expansion by consistently achieving monthly/quarterly sales targets and performance KPIs within the Malaysian market. - Big-Ticket Acquisitions: Identify, prospect, and close complex, multi-year enterprise deals with large-scale fashion, lifestyle, and specialty retailers. - Consultative Value Selling: Navigate long, complex sales cycles by understanding client supply chain challenges, POS/CRM legacy bottlenecks, and mapping out tailored AI-driven SaaS solutions. - Stakeholder Management: Build high-level trust and manage relationships across diverse corporate boards, from C-level executives to technical operations teams. - Pipeline Excellence: Maintain clean, predictable, and accurate sales forecasting and activities within the corporate CRM platform. - Regional Market Presence: Leverage existing business connections to create immediate value, increase brand visibility, and accelerate market entry. Qualifications - Minimum 8+ years of professional B2B software sales experience, with at least 5 years strictly focused on SaaS or Enterprise Software Sales. - Proven track record in ERP, CRM, Supply Chain, or Omnichannel Retail software sales (Strictly no general HRMS/Payroll sales background). - Native or professional fluency in Mandarin and English is mandatory to effectively manage communication with regional and international stakeholders. - Demonstrated capability in closing high-value, multi-year, and complex software deployment contracts. - Degree or Diploma in Business, Marketing, Information Technology, or a related field. Requirements - Identity & Location: Malaysian Citizen based in Kuala Lumpur, with a deep understanding of the local Chinese-Malaysian business ecosystem and corporate networks. - Global Network: Collaborate with a leading $70M ARR global retail-tech pioneer headquartered in Singapore. - Autonomy: High level of ownership to build and execute the sales strategy for the Malaysian territory. - Professional Growth: Direct exposure to cutting-edge AI-first enterprise technologies.

• Manage and oversee the full lifecycle of capital works projects — from concept and design through construction and commissioning • Develop project scopes, objectives, and technical feasibility studies, involving all relevant stakeholders • Prepare and monitor budgets, control expenditures, and ensure compliance with approved financial plans • Liaise with government agencies, contractors, consultants, to coordinate activities and resolve issues • Negotiate and manage contracts with vendors and contractors, ensuring compliance with legal and technical requirements • Secure permits, licenses, and approvals from relevant authorities • Use project management tools to track progress, manage changes in scope, schedule, and cost, health and safety, and report to management • Identify, assess, and mitigate project risks to minimize delays or cost overruns • Maintain comprehensive project records, including plans, specifications, and compliance documents

• Design, maintain, and iterate on platform content policies and community guidelines. • Define moderation standards for crypto-specific content risk: scams, market manipulation, misinformation, harmful financial advice. • Drive policy enforcement frameworks — balancing automation with AI review. • Oversee day-to-day moderation operations, including internal teams and outsourced vendors. • Optimize moderation workflows and quality assurance processes. • Partner with Product and Engineering to improve AI moderation tools, AI classifiers, and reporting systems. • Monitor emerging threats and abuse patterns across the platform. • Lead incident response for high-severity content violations and crisis scenarios. • Develop escalation protocols and cross-team coordination mechanisms. • Work with Legal, Compliance, and Policy teams to align governance with global regulatory requirements. • Partner with Creator Ops to educate and communicate policy changes to the creator community. • Represent Binance Square's governance philosophy to internal and external stakeholders. • Define and track governance KPIs: moderation accuracy, turnaround time, user appeals, ecosystem health trends. • Produce regular transparency reports and insights for leadership