Job Closed
This listing is no longer active.
Market intelligence and strategy firm focused on digital identity, fintech, and cybersecurity
Manager, Implementation Management
Location
United States
Posted
165 days ago
Salary
$185K - $215K / year
Seniority
Mid Level
Job Description
Manager, Implementation Management
Liminal
About Hightouch Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance. Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others. Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals. About The Role In this role, you will lead a team of Implementation Managers who are instrumental in helping customers onboard with Hightouch. Your team works closely with customer stakeholders and internal partners to translate business requirements into reliable technical implementations by designing the right approach, configuring and validating integrations, and guiding customers through the onboarding experience. Implementation Managers serve as trusted technical partners during this phase, coordinating cross-functional execution, navigating complexity, and removing blockers so customers can realize value quickly and confidently. What You'll Do People Leadership & Development Build, hire, and develop a high-performing team of Implementation Managers Coach and mentor team members on both technical execution and customer-facing skills Establish clear goals, performance metrics, and accountability tied to implementation outcomes Foster a culture of technical rigor, ownership, and continuous improvement Implementation Strategy & Delivery Develop and scale implementation frameworks that balance consistency with flexibility for complex use cases Identify delivery risks early and drive mitigation plans across accounts Ensure a consistently high bar for customer onboarding and launch experiences Technical Excellence & Operations Maintain deep technical knowledge of the Hightouch platform and stay current with product developments Establish and evolve technical best practices and implementation standards Lead complex technical escalations and unblock high-risk customer situations Partner with Engineering and Product to translate recurring customer challenges into product and tooling improvements Cross-Functional Leadership Partner closely with Customer Success to ensure smooth handoffs and long-term customer success Represent the voice of the customer in internal planning and strategy discussions Contribute to the rollout of new products and features by ensuring implementation readiness Drive process improvements that increase team efficiency and reduce delivery friction What We’re Looking For Leadership Experience 3–5 years of people management experience leading technical, delivery-oriented teams (e.g. implementation, solutions, onboarding) Proven ability to build and scale high-performing teams in fast-growing environments Strong coaching and feedback skills with experience developing career paths for technical professionals Track record of setting clear expectations and holding teams accountable to outcomes Technical & Customer Delivery Background Deep understanding of enterprise software implementations, including APIs, databases, and data integration systems Hands-on experience with complex technical projects involving multiple stakeholders and custom requirements Ability to independently reason through data flows, integration patterns, and technical tradeoffs Familiarity with customer success and implementation metrics, including time-to-value and launch success Core Competencies Clear, confident communicator with the ability to influence across technical and non-technical audiences Strong analytical and problem-solving skills with a bias toward action Comfortable operating in ambiguity while maintaining a high bar for execution and quality Preferred Qualifications Experience with modern data stacks, including data warehouses and ETL/ELT tools Background in Customer Data Platforms (CDPs), marketing technology, or data activation Experience in B2B SaaS, particularly in implementation, solutions engineering, or technical customer success roles Track record of improving customer retention through strong onboarding and implementation outcomes Compensation The salary range for this position is $185,000-$215,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10-year post-termination exercise window.
Job Requirements
- In this role, you will you will be accountable for the quality, consistency, and predictability of customer implementations. This includes building and scaling a high-performing team, setting clear delivery standards, and ensuring customers realize value from the Hightouch platform quickly and reliably.
- This is a hands-on leadership role that combines people management with deep technical expertise. You will actively participate in solution design reviews, guide your team through complex technical challenges, and lead critical escalations when needed. You’ll work closely with Customer Success, Product, and Engineering to surface systemic delivery issues and customer insights that inform product and process improvements.
Related Guides
Related Job Pages
More Implementation Specialist Jobs
K-12 Implementation Specialist
EverfiHelping learners thrive and businesses connect through education. 💡 Building stronger communities, one lesson at a time
• Take full responsibility for the adoption and activation goals within the assigned region, managing a quota aligned with partner objectives (schools, students, teachers, classroom events). • Act as the primary point of contact for educators, providing exceptional customer service through various outreach methods (cold calls, social media, email campaigns) to develop and maintain strong partnerships. • Conduct in-person and virtual training sessions to guide educators on how to effectively use the Everfi platform, offering ongoing support to ensure successful implementation and usage. • Serve as Schools Lead for Customer accounts in their region. • Work closely as the Schools Lead with the Customer Success team on monthly and quarterly business reviews. • Promptly follow up with educators who have shown interest in Everfi's courses, addressing their questions and highlighting the unique value of Everfi's offerings. • Fulfill Classroom Connect requests from commercial partners, ensuring seamless integration and satisfaction. • Collect and share meaningful anecdotes from students and educators to showcase the impact of Everfi's resources. • Log all activities and interactions in the Customer Relationship Management system, maintaining up-to-date contact information and detailed notes on educator engagements. • Stay informed about trends in the K-12 education system, educational technology, and Everfi's platform and courses, understanding standards alignment, educator challenges, and best practices.
SAP Business One Implementation Consultant
Third Wave Business SystemsGrow Your Business with Expertise From A Trusted SAP Business One Partner
• Responsible for implementing and supporting SAP Business One and complimentary software solutions • Manage SAP Business One implementations and upgrades while ensuring customers are getting the most out of their ERP system • Integrate SAP Business One with additional solutions including inventory management, payments, user portals, business process automation • Perform analysis on customers’ business requirements and map to software configuration requirements • Facilitate testing process with internal and client testing teams • Keep up-to-date on product releases and new technologies • Problem-solve technical questions and customer concerns • Identify future project opportunities with customers and work with sales and management in scope definition
Senior Regional Supervision Principal
Penn MutualHelping people get stronger is a pretty good business to be in.
Job Description: The Senior Regional Supervising Principal (Senior RSP) plays a critical role in HTK’s supervisory hierarchy, overseeing the sales practices of approximately 250 Financial Professionals (FPs) across a designated region. This newly established role addresses regulatory requirements under FINRA Broker-Dealer standards and supports HTK’s evolving business model by providing a structured escalation pathway for day-to-day supervisory matters. Responsibilities • Serve as the primary supervisory contact for assigned Financial Professionals • Lead disciplinary issue resolution and policy reinforcement training • Review and assess outside business activities and private securities transactions • Conduct annual in-person office visits to support proactive risk mitigation • Review and approve securities-related correspondence, electronic communications, and social media • Support documentation and closure of trend reports in real time • Collaborate on supervisory oversight design for complex business requests • Assist in meetings and investigations as needed • Provide training on company policies, trading operations, and regulatory requirements. • Perform other related duties as assigned • Ability to travel as needed Experience • 5+ years supervisory experience with a Broker/Dealer or RIA • Excellent oral and written communication skills, with ability to present to senior leaders • Skilled in relationship building and conflict resolution • Proficient in Excel, Word, and PowerPoint • Strong customer service orientation • Detail-oriented with strong organizational and multitasking abilities • Ability to influence and collaborate across teams • Demonstrated ability to contribute to process improvements and learn new skills Education/Licenses/Professional Designations • Bachelor’s degree preferred • FINRA Series 7, 24 required • FINRA Series 53, 66 preferred • Life Insurance license preferred Skills and Abilities • Deep understanding of securities and insurance regulations • Independent judgment and leadership in supervisory matters • Ability to manage escalated issues and make informed disciplinary recommendations • Strategic thinking aligned with HTK’s evolving business model Base Salary Range - $105,000 - $120,000 For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit www.pennmutual.com . Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.
Implementation Consultant
AssetWorks IncWe provide innovative and practical solutions to help our customers, and the people they serve, thrive.
Job Summary: THE COMPANY AssetWorks is an industry-leading provider of technology and consulting solutions for asset and infrastructure-intensive organizations in government, education, utilities, telecommunications, public transportation and the commercial sector. Our market leading suite of Fleet and Enterprise Asset Management (EAM) software solutions and professional consulting services enable organizations to improve asset management and maintenance practices, streamline operations, and improve accountability for mission-critical assets. Leveraging the latest Internet, e-commerce, and mobile computing technologies, our software and industry expertise help our customers maximize resource utilization, improve service delivery, and achieve substantial and measurable cost savings. Whether you are doing more with fewer resources or managing more assets with the same amount of resources, AssetWorks provides a complete solution -- software, services, and support -- to get the job done. Job Description: JOB RESPONSIBILITIES : Experience working with at least one of the following industries, specifically with Fleet, Infrastructure or Inventory/Materials management: Local government public works State infrastructure agencies (DOT, etc.) Campus infrastructure or facilities organizations Utilities Large municipal or commercial Fleet Conduct detailed business process analysis consulting and document the resulting requirements definitions. Travel Requirement: up to 75%, higher by exception. EDUCATION/EXPERIENCE: The successful candidate will be a talented and motivated individual with a Bachelor’s degree from an accredited college or university and has a minimum of five years of experience in business analysis/intelligence consulting, train-the-trainer and end-user oriented training, quality assurance, functional and/or technical customer support and/or similar related role(s); comprehensive knowledge of Business Objects Crystal Reports; working knowledge of SQL and scripting; knowledge of various software development methodologies (waterfall, agile, RAD); familiarity with Oracle and MSSQL relational database platforms; ability to interact positively and effectively in a team environment or independently; strong time management skills and ability to work remotely and when travelling for a customer; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to communicate effectively with all levels of an organization (C-level to line employee); strong knowledge of MS Office products including Outlook, Word, Excel, Access, PowerPoint, OneNote, MS 365, Project and Visio. Benefits: Generous Paid Time Off 11 Paid Holidays Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution 401k with employer match which immediately vests Annual Company Bonus Career growth and mentoring opportunities as a smaller business unit within the Volaris Group Tuition Reimbursement Program Employee rewards and recognition programs Optional Employee Stock Purchase Program with company match Pet insurance TicketsatWork program, discounted entertainment tickets to movies, sporting events, hotels, live performances, etc. Referral bonuses Employee engagement events Flexible remote work arrangements Worker Type: Regular Number of Openings Available: 1




