Title: Digital eCommerce Co-Ordinator Location: Macquarie Park Australia Work Type: Hybrid Job Description: At Metcash Food, we're the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With a range of trusted independent brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love most. About the Opportunity Join Sorted (Metcash's eCommerce engine) as a Digital eCommerce Co-Ordinator and help power the Campbells B2B experience for thousands of Aussie small businesses. If you love launching campaigns, spotting what's working, and iterating fast - this role is for you. You'll bring digital trading to life across EDM, social and onsite - backed by clean reporting and insights that lift customer experience and drive online sales. This is a full-time, 12- month Fixed Term Contract Opportunity. What you'll do - Run the campaign rhythm (EDM + social): build, schedule and launch to plan - keeping the calendar tight and activity moving. - Keep audiences ready to convert: maintain clean lists and databases in Excel - supporting segmentation, reporting and sends. - Keep the site looking sharp: coordinate and refresh digital banners across key locations. - Track, learn and improve (incl. AI trading): monitor results, capture insights and recommendations, keep trackers up to date, and run quick checks/escalations on AI/ML campaigns. What you'll bring - You've executed EDMs, onsite banners and social campaigns end-to-end. - You're strong in Excel, comfortable with Google Analytics, and keen on optimisation (A/B testing, segmentation, lifecycle) or you learn fast. - You're curious and data-minded, with great attention to detail - you enjoy QA and turning numbers into next actions. - You can brief creative, coordinate assets and partner with brand/design - and you're excited by AI/ML and the future of digital trading. What's on offer We're proud to offer a workplace that supports your well-being, growth, and belonging: Career Growth: Endless learning and development opportunities Parental Leave: 12 weeks of gender-neutral paid leave for primary carers Inclusive Culture: Bronze Employer for LGBTQ Inclusion ️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024-2025) Mental Health: Gold accreditation by Mental Health Australia Flexibility: Flex Ready and Family Friendly Workplace accredited, Hybrid working arrangements available! About Us Join us and be part of something bigger! Metcash is Australia's leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125. We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the 'Best Store in Their Town' by providing merchandising, operational and marketing support. We're committed to diversity, inclusion, and sustainability - and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected. Please note: This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity. #LI-SO1#Hybrid

Role Description This role is the backbone of our direct-to-consumer experience. You will own the performance, accuracy, and clarity of our Shopify store from end to end. Your mission is simple and powerful: ensure every customer fully understands what they are buying and when they will receive it before they complete their purchase. Your Core Focus - Take full ownership of Shopify store operations and customer experience - Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging - Standardize shipping, split shipment, and pre-order communication across all touchpoints - Build and document SOPs for all operational workflows - Implement systems and automations that reduce manual work and customer confusion What You’ll Do Customer Experience Management (Daily) - Respond to customer inquiries via Shopify inbox and social channels - Process refunds, reships, cancellations, and order updates - Triage and resolve support tickets based on urgency - Identify patterns in customer feedback and recommend improvements - Ensure all communication is clear, accurate, and aligned with current messaging Order Operations and Fulfillment (Daily) - Monitor order flow across Shopify, Base, and Amazon MCF - Resolve failed orders, inventory issues, and discrepancies - Coordinate with fulfillment teams to ensure timely delivery - Manage split shipments, pre-orders, and out-of-stock scenarios - Track and resolve missing or delayed packages Store Integrity and Accuracy (Weekly) - Audit the website for broken links, incorrect pricing, and outdated promotions - Ensure consistency across product pages, landing pages, and collections - Validate all messaging related to shipping and pre-orders - Support promotion setup and ensure backend accuracy Systems, SOPs, and Automation (Weekly) - Build and maintain SOPs for recurring workflows - Identify inefficiencies and implement automation using tools like Shopify Flow - Optimize customer service platforms such as Gorgias - Improve post-purchase experience and operational workflows - Support system cleanup and tool evaluation Growth Operations and Reporting (Weekly) - Deliver weekly Shopify performance reports - Track key metrics such as CAC, LTV, and funnel performance - Identify trends, anomalies, and risks early - Ensure data accuracy for decision-making Compliance and Risk Management (Weekly) - Maintain compliance across ADA, privacy policies, and tracking regulations - Review product pages and campaigns for compliance risks - Ensure all required tools and disclosures are functioning properly - Stay updated on platform policies and changes AI and Automation Ownership (Ongoing) - Identify repetitive tasks and convert them into automated workflows - Use AI tools to improve efficiency in customer service and operations - Build prompt libraries and scalable systems - Continuously reduce manual workload while maintaining accuracy How Success Is Measured - Reduction in support ticket rate per 1000 orders - Reduction in reshipment rate per 1000 orders - Zero compliance issues - At least one new AI automation implemented per week - Zero reported issues with broken links, incorrect promotions, or inaccurate information Who You Are - You are a systems-driven operator who takes pride in getting the details right. - You think like an owner. You move quickly, solve problems independently, and take full responsibility for outcomes. - You have 2 to 5 years of experience managing Shopify store operations. - You are highly detail-oriented and catch inconsistencies others miss. - You are a strong written communicator who can simplify complex information. - You have hands-on experience with order management, fulfillment, and customer service. - You understand Shopify apps, backend systems, and troubleshooting workflows. - You build systems, not just solutions. - You thrive in a fast-moving, high-growth environment. - You are comfortable working cross-functionally while maintaining ownership. - You believe in excellence over easy. You take initiative. You close loops. You care deeply about doing things the right way. Why You’ll Love Working Here - A remote-first environment that gives you flexibility and autonomy. - The ability to manage your schedule with trust and accountability. - Direct access to leadership and meaningful collaboration across teams. - Opportunities to build systems, implement ideas, and drive real impact. - Access to training, tools, and continuous learning. - A decade-strong, family-founded brand with a clear mission and vision. - Free access to products that are changing how children learn. Apply Today Apply today and help us make learning fun, engaging, and screen-free for families everywhere.

Role Description Hadley Designs is seeking a Creative Graphic Design Assistant to join our creative team and play a pivotal role in crafting high-quality, visually stunning designs that enhance our brand presence. This is a hands-on, dynamic role ideal for a creative professional passionate about design and eager to make an impact on a fast-growing company. You’ll collaborate with leadership, work on high-priority assignments, and ensure the seamless execution of design projects that elevate Hadley Designs' brand. How You’ll Win at Hadley Designs - Learn the Playbook – Understand our design standards, expectations, and creative processes. - Apply the Playbook – Execute designs consistently, meeting project requirements and adhering to brand guidelines. - Enhance the Playbook – Suggest creative improvements and innovative design strategies after mastering the basic framework. What You’ll Own - Creation of high-quality, error-free design assets for advertising and marketing campaigns. - Maintaining consistency in typography, color schemes, and layout across all platforms. - Regular updates and design of storefront assets for Amazon, Shopify, and other platforms. - Designing A+ Content templates and custom brand image ads. - Handling urgent design needs for product launches and special projects. - Working closely with leadership to ensure deadlines are met and projects are delivered on time. What Success Looks Like - Learn and execute Hadley Designs’ design standards with precision. - Contribute fresh design ideas that align with the brand and improve our current processes. - Deliver high-quality artwork that meets or exceeds expectations and is on-brand. - Support Becca and leadership with urgent creative tasks and maintain consistency in all design work. Qualifications - 2+ years of professional experience in graphic design or related fields, with a strong portfolio. - Proficient in Adobe Illustrator and Photoshop, with a strong grasp of CMYK color management and print-ready file preparation. - Excellent attention to detail and ability to produce high-quality visuals with minimal revisions. - Strong organizational skills with the ability to manage multiple tasks and meet deadlines. - Comfortable receiving and implementing feedback while maintaining a high standard of work. - Creative, collaborative, and self-driven, motivated by quality and continuous improvement. Benefits - Join a creative, high-growth company with an established 10+ year track record. - Own significant projects and make an impact from day one. - Flexibility to work remotely with a flexible schedule. - Opportunities for personal development and direct interaction with the Chief Creative Officer. - A culture of collaboration, trust, and innovation, where your contributions are valued. Apply Now If you're a passionate graphic designer who thrives in a dynamic and creative environment, we'd love to hear from you. Apply today to join Hadley Designs and help shape the future of our brand! P.S. If you don’t hear from us within four weeks of your application, please consider that as our decision to move forward with other candidates, but we truly appreciate your interest in Hadley Designs.

• Set the vision and standard for Seed's digital experience across web and app • Drive the product roadmap in close partnership with Engineering and Design • Own the A/B testing and experimentation program • Champion site performance, accessibility, and speed • Own discount and incentive architecture, subscription mechanics, and upsell strategy • Lead on-site merchandising • Partner with Product Marketing on pricing dynamics • Translate audience segmentation into personalized digital experiences • Own the digital execution for all product launches • Serve as the primary digital product voice across DTC, pricing, channel, and commercial planning • Drive alignment across Engineering, Design, Creative, and Performance • Build a high-performing, increasingly autonomous team