• Develop detailed understanding of application functionality by working with senior staff, attending training and/or reading documentation. • Collaborate with end users to understand and define requirements. • Use technical and analytical skills to determine the best approaches to tailoring systems to meet individual requirements. • Build and configure systems to meet requirements, using available application tools. • Create documentation of custom builds as appropriate. • Develop test scenarios based on requirements. • Execute testing and identify issues. • Research and resolve issues. • Provide input to application implementation event plans. • Provide support during application implementation events, including occasional off-hours support. • Lead small to medium size complex projects with oversight • Build enhancements to current functionality using application tools. • Participate in detailed testing of software updates and upgrades. • Respond to issues reported by users; research and resolve issues in a timely fashion. • Provide excellent customer service: communicate in a friendly and professional manner, empathize with users on system issue impacts, set appropriate expectations on issue resolution. • Participate in after-hours on call support rotation, troubleshooting and resolving system issues escalated by the Help Desk. • Collaborate with vendor support personnel to research and resolve vendor product issues. • Participate in vendor user groups and online listservs, and review contents of vendor updates, to ensure optimization of the capabilities of the assigned applications. • Participate in cross-training, as a trainer and a learner, for personal development and to ensure adequate secondary coverage on all applications.

Title: Denial Recovery Coding Analyst | Enterprise Denial Management Locations: FL, GA, PA, NC, SC, TN, or TX Work Type: Remote, Full Time Job ID: 57859 Job Description: Overview Work remotely while using your denial management expertise to make a direct impact on healthcare operations. Turn insights into impact-driving coding accuracy, reducing denials, and maximizing reimbursement across the enterprise. Work Style: Remote Location Requirement: Must reside in an approved state (FL, GA, PA, NC, SC, TN, or TX) FTE: Full-Time (1.0 FTE) Responsible for maintaining low denial rates and optimizing reimbursement across the enterprise by ensuring high coding standards and effective denial management practices. Leads and supports initiatives to improve coding accuracy, reimbursement outcomes, and appeal turnaround times. Performs in-depth analysis of denial trends, including Epic system edits, coding validation, Charge Description Master (CDM) processes, authorization trends, and payer denials. Identifies opportunities for performance improvement and implements strategies to enhance revenue cycle outcomes. Educates departments on appropriate charging, billing, and coding practices to ensure regulatory compliance. Collaborates with Managed Care, Compliance, and operational teams to resolve complex issues with departments and payers, driving sustainable improvements in reimbursement and denial prevention. Responsibilities Key Responsibilities: - Manages clinical denials from assigned work queues, including claim resubmissions, authorization verification, payer reprocessing, reconsiderations, and appeals - Partners closely with Managed Care and payers to reduce denials and improve reimbursement outcomes - Analyzes denial trends and develops recommendations to improve coding accuracy and documentation practices - Meets established productivity and accuracy standards, including reviewing approximately 30 accounts per day with a 98% accuracy rate - Applies coding guidelines (NCCI, ICD-10, CPT, HCPCS, CMS) to accurately review, code, and correct accounts - Collaborates with department managers to track, report, and resolve denials, including participating in audits and compliance reviews - Identifies root causes of denials, tracks trends, and escalates findings to leadership for follow-up and process improvement - Works across multiple payer work queues, including Medicare, Medicaid, government, and commercial payers - Research denials related to authorization, medical necessity, non-covered services, coding, and billing issues, ensuring timely resolution and appeal submission - Prepares and submits detailed, well-supported reconsiderations and appeals based on medical record review and payer requirements - Monitors payer communications and policy updates to identify risks impacting reimbursement and authorization requirements - Reviews and corrects coding, including modifier usage, diagnosis sequencing, and compliance with coding guidelines - Reviews and adjusts charges as needed based on documentation, billing, and regulatory standards - Educates departments on denial prevention strategies, including improvements in coding, charging, and authorization processes Qualifications Minimum Qualifications: - High School Diploma or GED required - One of the following coding certifications required: CPC, COC, RHIT, RHIA, or CCS - 1-2 years of coding experience, along with 1-2 years of denial management and/or insurance-related experience

Title: Project Billing Analyst, Senior Location: United States Job Description: Company Overview Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. Job Summary and Responsibilities Acentra Health is looking for a Senior Project Billing Analyst to join our growing team. Job Summary: The Senior Project Billing Analyst is responsible for the accurate preparation, review, and submission of invoices for federal and state contracts. Working within a compliance-driven environment, this role ensures billing aligns with contract terms, FAR/DFARS regulations, and internal policies. By partnering with project teams and finance leadership, the analyst helps manage the revenue cycle and maintain financial integrity across Acentra Health's government contracts. - The role is fully remote within the U.S., aligned to Eastern Time business hours with some flexibility. Responsibilities: - Prepare and submit accurate invoices for federal and state contracts, including CPFF, T&M, and FFP types - Review billing requirements and contract terms to ensure compliance with FAR, DFARS, and internal controls - Collaborate with project managers and contract administrators to track funding, deliverables, and contract modification - Reconcile and maintain the unbilled schedule to ensure timely revenue recognition - Monitor accounts receivable aging and follow up on outstanding balances with internal or government points of contact - Analyze billing data to identify and resolve discrepancies in coordination with clients or internal teams - Maintain complete and accurate documentation for all billing activities and support audit or DCAA inquiries - Assist with month-end close activities, including revenue accruals and reporting - Support the preparation of billed/unbilled revenue reports and incurred cost submissions - Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules. Qualifications Required Qualifications - Bachelor's degree in accounting, finance, or a related field (For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a bachelor's degree may be required, the company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidates have an associate's degree, the company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the associate's degree.) - Minimum of 5 years of billing experience - In-depth knowledge of contract types: CPFF, T&M, FFP - Working knowledge of FAR, DFARS, and DCAA procedures - Familiarity with indirect rate structures and cost allocation - Hands-on experience with Deltek Costpoint or similar ERP systems - Strong Excel skills (e.g., pivot tables, VLOOKUPs) - High attention to detail, analytical mindset, and organizational skills Preferred Qualifications - Experience supporting Incurred Cost Submissions (ICS) - Exposure to revenue recognition principles and month-end close processes - Prior involvement in internal or external audit support Why us? We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes. We do this through our people. You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career. Benefits Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more. Thank You! We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search! ~ The Acentra Health Talent Acquisition Team Visit us at https://careers.acentra.com/jobs EEO AA M/F/Vet/Disability Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law. Compensation The pay range for this position is listed below. "Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level." #LI-AF1 Pay Range USD $67,760.00 - USD $84,700.00 /Yr.

• Support day-to-day service governance, attend operational calls, and provide structured insight to Service leadership • Lead the Problem Management process end-to-end, including trend analysis, RCA facilitation, and tracking corrective actions to closure • Create service review slide packs in line with schedules set by the Account Manager, ensuring content is accurate, client-ready, and insight-led • Act as the Service & Support interface into Ops & Platforms, coordinating problem resolution, platform risks, and improvement actions • Analyse service data to identify trends, risks, and improvement opportunities that reduce repeat incidents and improve service quality • Support escalations and operational coordination when Service Leads are unavailable, ensuring service stability during high-pressure periods