Tufts Medical Center

Develop detailed understanding of application functionality by working with senior staff, attending training and/or reading documentation. Collaborate with end users to understand and define requirements. Develop test scenarios based on requirements.

Title: Cash Poster - Hybrid (Lowell, MA) Location: Lowell United States Job Description: Job Title: Cash Poster Hours: 40 hours per week; Monday through Friday. (7:30 AM to 4:00 PM or 8:00 am to 4:30 pm) Requirements: Required to train onsite 2 days per week for the first 90 days. Location: 55 Technology Drive in Lowell, MA. Hybrid position, with potential option to migrate to fully remote. Job Profile Summary This role focuses on activities related to revenue cycle operations such as billing, collections, and payment processing. In addition, this role focuses on performing the following Patient Financial Services duties: Facilitates the reimbursement for clinical services provided to patients. Submits claims to health insurers, follows up with health insurers about submitted claims, and performs appeals for non-clinical denials, etc. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation. Job Overview The position is responsible for day-to-day cash posting and cash management duties. Job Description Minimum Qualifications: - High School Diploma or equivalent - Two (2) years of experience in medical billing and/or cash posting Preferred Qualifications: - Associate's Degree - Epic Experience Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1.Posts all cash timely and accurately on Hospital and/or Professional accounts. 2.Processes electronic remittances and works to resolve edits or errors to reconcile cash daily. 3.Researches payment inquiries from departments to ensure payments have been distributed and applied to correct accounts. 4.Performs reconciliation and manual posting of insurance and patient payments. 5.Assists with checks returned from the banks for additional or missing information. 6.Researches and rectifies Undistributed payments to match to patient accounts appropriately. 7.Ensures all remittance files are balanced and posted correctly. 8.Researches unknown checks to ensure timely processing to patient accounts. 9.Works closely with all areas of PFS to ensure payments are processed timely and efficiently. Physical Requirements: - Ability to work independently and in a team environment. - Frequently required to speak, hear, communicate and exchange information. - Work environment: professional office environment with typical office requirements such as computers, phones, photocopiers, filing cabinets. Skills & Abilities: 1.Experience with billing and/or cash posting within a hospital system. 2.Oral and written communication skills. 3.Attention to detail. 4.Proficient in using computers and navigating through third party application systems and web portals efficiently and effectively. 5.Analytical skills. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth-one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $21.53 - $26.91

• Develop detailed understanding of application functionality by working with senior staff, attending training and/or reading documentation. • Collaborate with end users to understand and define requirements. • Use technical and analytical skills to determine the best approaches to tailoring systems to meet individual requirements. • Build and configure systems to meet requirements, using available application tools. • Create documentation of custom builds as appropriate. • Develop test scenarios based on requirements. • Execute testing and identify issues. • Research and resolve issues. • Provide input to application implementation event plans. • Provide support during application implementation events, including occasional off-hours support. • Lead small to medium size complex projects with oversight • Build enhancements to current functionality using application tools. • Participate in detailed testing of software updates and upgrades. • Respond to issues reported by users; research and resolve issues in a timely fashion. • Provide excellent customer service: communicate in a friendly and professional manner, empathize with users on system issue impacts, set appropriate expectations on issue resolution. • Participate in after-hours on call support rotation, troubleshooting and resolving system issues escalated by the Help Desk. • Collaborate with vendor support personnel to research and resolve vendor product issues. • Participate in vendor user groups and online listservs, and review contents of vendor updates, to ensure optimization of the capabilities of the assigned applications. • Participate in cross-training, as a trainer and a learner, for personal development and to ensure adequate secondary coverage on all applications.

• Serves as the subject matter expert resource for departments, clinicians and others on best practices for decision tree and template design • Develops guidelines for templates and decision tree structures that are aligned with enterprise goals for enhancing access to care, provider productivity, and waste elimination • Teaches clinicians and other key stakeholders these guidelines and coach where appropriate on the adoption of best practices • Recommends intervention actions when guidelines are not being met • Creates and enacts improvements based upon schedule utilization, provider utilization, and other relevant reports • Provides consultative support on business requirements for new deployments of Decision Trees and online scheduling initiatives. • Reviews and prioritizes new functionality with Access Center Strategist • Maximizes provider utilization, by recommending template strategies and processes to meet forecasted demand, and to ensure appointment slots do not go unused. • Develops and leads decision tree road map for limiting visit types, scheduling complexity, and high maintenance costs

• Perform IT application implementation, optimization, and support activities. • Work on moderately complex to complex applications that are critical to operations. • Work independently with minimal technical guidance in the performance of duties. • Lead small to medium size complex projects with oversight.

• Performs accurate and timely reviews and validations of Medicare, Medicaid, Commercial HCCs and DxCG’s through medical record reviews • Reviews provider documentation for ICD-10-CM codes to verify coding accuracy • Summarizes findings for internal and external parties and provides provider education when necessary • Collaborates with leadership to track audit results and identify trends

Title: Center Director Location: Medford, Massachusetts - Hybrid - Student Services - ID 23033 Job Description: Overview The Tufts Latinx Center was founded in October 1993 as a space and resource for Tufts University students and community members to gather, learn, share experiences, support and appreciate the Latinx community. As one of the centers within the Division of Student Diversity and Inclusion, the Latinx Center seeks to contribute to student success at Tufts University with a focus on Latinx/Hispanic/Caribbean/Latin American communities. The Latinx Center does this by providing resources, guidance and programming for academic achievement, identity development, belonging, and leadership in collaboration with students, staff, faculty, and alumni. The Latinx Center is a welcoming environment dedicated to celebrating and furthering the Latinx community. Through collaboration, dialogue and research, the LC seeks to inspire advocacy, appreciation, and social change by centering the margins within our community. The center offers advising, mentorship, programming and guidance for all students within the Latin Diaspora. In collaboration with students, staff, faculty, and alumni, the Latinx Center coordinates year-round programs and offers resources for the transition to college, provides social opportunities to learn from and engage with peers, and informs students of campus events and opportunities. The Latinx Center is part of the Division of Student Diversity and Inclusion (DSDI) which aims to center diversity, inclusion, and equity issues on campus to support all students with a focus on those from historically marginalized communities. What You'll Do The Center Director collaborates alongside Associate Dean for Student Inclusive Excellence to focus on identity development and empowerment; academic resources and supports; mentoring and professional development, and other issues related to campus community building and the holistic success of all students. Applies deep subject matter expertise to provide leadership, direction and management for the Center, establishing the Center's mission, vision and services. Directs and evaluates programs and services related to multiple intersecting identities (i.e., gender, class, disability, sexual orientation, citizenship/nationality). Writes/authors grants and seeks funding sources for center programs and initiatives and oversees assessment and evaluation of programs and services. Cultivates relationships and represents center with school and university departments and resources. Works with the Associate Dean and other Center Directors in DSDI to cultivate experiences focused on (a) identity development and empowerment; (b) Academic resources and supports; (c) mentoring and professional development, as well as other issues related to campus community building and the holistic success of students. Oversees engagement and support for students, manages Center staff, finances and directs communications and outreach efforts. What We're Looking For Basic Requirements: Knowledge and skills as typically acquired by: - Master's Degree - 5-7 years progressively responsible experience supporting student growth and development within an educational setting, preferably within a selective university or liberal arts college environment - Superb judgment, demonstrated excellence in organizational, managerial and oral and written communication skills. - Deep expertise on how social identities will impact the experience of college students; strong background in understanding issues impacting the experience of students historically underrepresented at Tufts, including students of color, first-generation and undocumented students; and an awareness of various models for identity-based resource centers. - Demonstrated sensitivity, imagination, and effectiveness in developing educational and community programs; facility in designing programs and resources that consider cultural constructions of race as it intersects with gender, class, ethnicity, sexual identity, religion, and ability. - Previous supervisory or management experience - Evidence of a firm commitment to social justice and transparency within a community of diverse racial, ethnic, socio-economic, gender, gender expression, and other identities. - Demonstrated sensitivity, imagination, and effectiveness in developing educational and community programs. - Demonstrated commitment to student advocacy and proven experience working with students, staff, faculty alums and community groups Preferred Qualifications: - PhD Special Work Schedule Requirements: This is a hybrid role that is expected to be on campus at least 3-4 days each week with occasional work outside of business hours for events, programming, or crisis response. Pay Range Minimum $79,600.00, Midpoint $99,600.00, Maximum $119,500.00 Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range. Responsibilities The Center Director collaborates alongside Associate Dean for Student Inclusive Excellence to focus on identity development and empowerment; academic resources and supports; mentoring and professional development, and other issues related to campus community building and the holistic success of all students. Applies deep subject matter expertise to provide leadership, direction and management for the Center, establishing the Center's mission, vision and services. Directs and evaluates programs and services related to multiple intersecting identities (i.e., gender, class, disability, sexual orientation, citizenship/nationality). Writes/authors grants and seeks funding sources for center programs and initiatives and oversees assessment and evaluation of programs and services. Cultivates relationships and represents center with school and university departments and resources. Works with the Associate Dean and other Center Directors in DSDI to cultivate experiences focused on (a) identity development and empowerment; (b) Academic resources and supports; (c) mentoring and professional development, as well as other issues related to campus community building and the holistic success of students. Oversees engagement and support for students, manages Center staff, finances and directs communications and outreach efforts. Qualifications Basic Requirements: Knowledge and skills as typically acquired by: - Master's Degree - 5-7 years progressively responsible experience supporting student growth and development within an educational setting, preferably within a selective university or liberal arts college environment - Superb judgment, demonstrated excellence in organizational, managerial and oral and written communication skills. - Deep expertise on how social identities will impact the experience of college students; strong background in understanding issues impacting the experience of students historically underrepresented at Tufts, including students of color, first-generation and undocumented students; and an awareness of various models for identity-based resource centers. - Demonstrated sensitivity, imagination, and effectiveness in developing educational and community programs; facility in designing programs and resources that consider cultural constructions of race as it intersects with gender, class, ethnicity, sexual identity, religion, and ability. - Previous supervisory or management experience - Evidence of a firm commitment to social justice and transparency within a community of diverse racial, ethnic, socio-economic, gender, gender expression, and other identities. - Demonstrated sensitivity, imagination, and effectiveness in developing educational and community programs. - Demonstrated commitment to student advocacy and proven experience working with students, staff, faculty alums and community groups Preferred Qualifications: - PhD Special Work Schedule Requirements: This is a hybrid role that is expected to be on campus at least 3-4 days each week with occasional work outside of business hours for events, programming, or crisis response.

• Provides administrative support to the Institutional Review Board (IRB). • Assists with the activities related to reviewing, monitoring, and approving research involving human subjects. • Supports IRB committee activities and communicates with stakeholders. • Maintains accurate IRB office study documentation.

Title: Property Information Resources, Archivist Location: Medford United States Job Description: Overview The Operations Division serves four Tufts University campuses: the Medford/Somerville campus, the Boston Health Sciences campus, the Boston School of the Museum of Fine Arts at Tufts, and the Grafton campus - together encompassing 275 buildings and approximately 5.8 million gross square feet. The division comprises of Campus Planning, Capital Renewal, Capital Projects, Real Estate, Facilities and Engineering Services, Dining, Auxiliary Services, and Public Safety. Together, these teams support and advance strategic goals for the University's research and educational mission, vision, and values. Campus Planning supports the University's mission in teaching, research, and clinical practice by enabling and fostering transformative experiences, through stewardship, strategies and services for the campus environment and infrastructure. The integration of sustainability and reaching carbon neutrality is critical to all these efforts. We collaborate across the University to develop integrated, innovative, and feasible near- and long-planning solutions. What You'll Do The Property Information Resources Archivist plays a critical role in managing the archives for the Operations Division and works with other campus entities as needed. Reporting to the Property Information Resources Manager, this position is responsible for managing construction project closeout documentation, project tools, and ensuring accurate metadata and benchmarking data is documented correctly. The Archivist will facilitate document retrieval processes to enable informed decision-making across campus operations. - Manage Operations Project Archives - Develop and maintain document management and metadata standards - Manage, organize, and maintain operations plan rooms and archives across all four university campuses - Review and archive project closeout documentation for compliance with Tufts quality standards - Work with Operations staff and other campus entities with retrieval of historical project information - Manage document requests from students, faculty, and staff - Provide (EDMS) Electronic Document Management System training and support for Operations personnel - Manage project benchmarking data, including capital construction costs - Create and implement a records retention policy in accordance with applicable law and university guidelines - Scan and digitize hard copy drawings for archival purposes - The ideal candidate will be Customer-Service focused and possess a strong understanding of design and construction processes, document management, and archival practices. This role requires interaction with members of the Tufts University community and close collaboration with the Property Information Resources Manager to ensure compliance with Tufts University standards and the timely submission of all project deliverables. Interaction with external consultants may also be required - The ideal candidate will also travel between our campuses as needed and be in-person 4 days a week with 1 day remote. They will need to be able to work in a highly interactive work setting and work alongside colleagues with regular collaboration, communication and teamwork throughout the day What We're Looking For Basic Requirements: Knowledge and experience typically acquired by: - Bachelor's Degree in Library Science, Archival Science, Information Technology, Architecture, Engineering, Construction Management, or a related field - 3-5 years - Strong understanding of construction processes and associated archiving requirements - Experience with SharePoint Online or similar facilities management platforms - Experience with Electronic Document Management Systems (EDMS) - Experience with managing physical archive collections or records - Excellent written and verbal communication skills, with strong attention to detail - Ability to work independently in a detail-oriented environment, manage multiple relationships, advance multiple assignments simultaneously to meet deadlines and to work effectively as a member of a project team - Strong problem-solving and research skills Preferred Qualifications: - Master's Degree in Library Science, Archival Science, or Information Technology - Working knowledge of Autodesk AutoCAD and Revit - Knowledge of data analysis tools such as Tableau or Power BI - General understanding of GIS applications - Familiarity with organizing and managing construction documents - Skilled in Adobe Acrobat or Bluebeam software - Experience with large-format scanning and printing/plotting equipment - Knowledge of higher education environments and campus operations Pay Range Minimum $60,000.00, Midpoint $75,000.00, Maximum $90,100.00 Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range. Responsibilities The Property Information Resources Archivist plays a critical role in managing the archives for the Operations Division and works with other campus entities as needed. Reporting to the Property Information Resources Manager, this position is responsible for managing construction project closeout documentation, project tools, and ensuring accurate metadata and benchmarking data is documented correctly. The Archivist will facilitate document retrieval processes to enable informed decision-making across campus operations. - Manage Operations Project Archives - Develop and maintain document management and metadata standards - Manage, organize, and maintain operations plan rooms and archives across all four university campuses - Review and archive project closeout documentation for compliance with Tufts quality standards - Work with Operations staff and other campus entities with retrieval of historical project information - Manage document requests from students, faculty, and staff - Provide (EDMS) Electronic Document Management System training and support for Operations personnel - Manage project benchmarking data, including capital construction costs - Create and implement a records retention policy in accordance with applicable law and university guidelines - Scan and digitize hard copy drawings for archival purposes - The ideal candidate will be Customer-Service focused and possess a strong understanding of design and construction processes, document management, and archival practices. This role requires interaction with members of the Tufts University community and close collaboration with the Property Information Resources Manager to ensure compliance with Tufts University standards and the timely submission of all project deliverables. Interaction with external consultants may also be required - The ideal candidate will also travel between our campuses as needed and be in-person 4 days a week with 1 day remote. They will need to be able to work in a highly interactive work setting and work alongside colleagues with regular collaboration, communication and teamwork throughout the day Qualifications Basic Requirements: Knowledge and experience typically acquired by: - Bachelor's Degree in Library Science, Archival Science, Information Technology, Architecture, Engineering, Construction Management, or a related field - 3-5 years - Strong understanding of construction processes and associated archiving requirements - Experience with SharePoint Online or similar facilities management platforms - Experience with Electronic Document Management Systems (EDMS) - Experience with managing physical archive collections or records - Excellent written and verbal communication skills, with strong attention to detail - Ability to work independently in a detail-oriented environment, manage multiple relationships, advance multiple assignments simultaneously to meet deadlines and to work effectively as a member of a project team - Strong problem-solving and research skills Preferred Qualifications: - Master's Degree in Library Science, Archival Science, or Information Technology - Working knowledge of Autodesk AutoCAD and Revit - Knowledge of data analysis tools such as Tableau or Power BI - General understanding of GIS applications - Familiarity with organizing and managing construction documents - Skilled in Adobe Acrobat or Bluebeam software - Experience with large-format scanning and printing/plotting equipment - Knowledge of higher education environments and campus operations

Title: Clinical Research Coordinator Location: Boston United States Hybrid Research Job Description: Overview Tufts University School of Medicine- Department of Molecular Biology and Microbiology's mission is to improve global health by using molecular genetics and innovation to address fundamental and medically related problems in microbiology. Training is a core tenet of our approach, and our students, postdocs, and staff are key drivers of our scientific impact. We are committed to fostering a diverse scientific community and aim to improve our core values by promoting inclusivity, diversity, and antiracism. Our department was founded with community building, mentorship, and collaboration as central values, and we continue to prioritize this culture in our department. We believe that fostering an environment that welcomes a diversity of perspectives will lead to more innovative and impactful science. What You'll Do Under the supervision of the Clinical Research Manager and Principal Investigator, this position supports the day-to-day execution of an observational clinical research study focused on Lyme disease. The coordinator will focus on participant recruitment and screening, consent support, in-person and remote study visits, and specimen logistics and coordination. Principal Duties & Responsibilities: Participant Recruitment & Screening - Screen and pre-screen potential participants for eligibility using protocol-defined criteria. Coordinate with study physicians and clinical partners to confirm eligibility. Support informed consent discussions and documentation during enrollment visits Study Visits & Data Collection - Conduct in-person (on-site or home visit) and remote study visits, including administration of study questionnaires and support of sample collection activities. Perform chart abstraction and source document review. Conduct visit reminders and follow-up communications with participants. Support remote data collection sites with sample collection and troubleshooting basic technical issues related to iPads. Ensure all visit activities are completed in accordance with protocol requirement Specimen & Supply Logistics - Prepare, assemble, distribute, and replenish specimen collection kits and study supplies across data collection sites. Travel to the central laboratory to obtain specimen kits and supplies as needed. Transport collected specimens to laboratories in accordance with protocol and biosafety requirements. Maintain inventory of study materials and supplies. Specimen Shipping, Courier & Mobile Phlebotomy Coordination - Coordinate FedEx shipments, courier pickups, and mobile phlebotomy visits, including scheduling, tracking, and troubleshooting. Ensure proper specimen packaging, labeling, documentation, and shipping supply availability. Communicate shipment or collection issues promptly to the Clinical Research Manager. Site & Staff Support - Assist remote data collection sites with visit preparation and protocol adherence. Provide reminders to remote staff regarding required visit procedures and materials. Troubleshoot basic technical issues with iPads and electronic data collection tools Communicate issues, deviations, or concerns promptly to the Clinical Research Manager Compliance & Confidentiality. Maintain participant confidentiality in accordance with HIPAA regulations. Follow institutional policies, study protocols, and standard operating procedures. Escalate protocol compliance concerns to the Clinical Research Manager - Participant recruitment, screening, consent support - Study visits (in-person, home, remote) - Retention activities & visit reminders - Specimen logistics & shipping (kits, FedEx, courier, lab runs) - Specimen collection coordination & scheduling - Data review - Site support/troubleshooting - General administrative coordination/documentation What We're Looking For Basic Requirements: Knowledge and experience typically acquired by: - Bachelor's Degree or four years of related experience - 1+ years experience as a Clinical Research Study Coordinator or equivalent position - Valid driver's license, access to a vehicle, and willingness to travel to homes, clinics, and labs - Comfort with participant-facing research activities - Familiarity with electronic data capture systems (e.g. REDCap or similar) Preferred Qualifications: - Prior experience and comfort using REDCap - Experience consenting participants, administering research questionnaires, and conducting participant visits for clinical research studies - Proficiency in Spanish, Portuguese, or Haitian Creole - Familiarity with tablet-based data collection tools (e.g., iPads) - Experience using EPIC (electronic health record) for participant identification, chart review, and clinical research-related communication (e.g., MyChart) Pay Range Minimum $22.50, Midpoint $26.80, Maximum $31.10 Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range. Responsibilities Under the supervision of the Clinical Research Manager and Principal Investigator, this position supports the day-to-day execution of an observational clinical research study focused on Lyme disease. The coordinator will focus on participant recruitment and screening, consent support, in-person and remote study visits, and specimen logistics and coordination. Principal Duties & Responsibilities: Participant Recruitment & Screening - Screen and pre-screen potential participants for eligibility using protocol-defined criteria. Coordinate with study physicians and clinical partners to confirm eligibility. Support informed consent discussions and documentation during enrollment visits Study Visits & Data Collection - Conduct in-person (on-site or home visit) and remote study visits, including administration of study questionnaires and support of sample collection activities. Perform chart abstraction and source document review. Conduct visit reminders and follow-up communications with participants. Support remote data collection sites with sample collection and troubleshooting basic technical issues related to iPads. Ensure all visit activities are completed in accordance with protocol requirement Specimen & Supply Logistics - Prepare, assemble, distribute, and replenish specimen collection kits and study supplies across data collection sites. Travel to the central laboratory to obtain specimen kits and supplies as needed. Transport collected specimens to laboratories in accordance with protocol and biosafety requirements. Maintain inventory of study materials and supplies. Specimen Shipping, Courier & Mobile Phlebotomy Coordination - Coordinate FedEx shipments, courier pickups, and mobile phlebotomy visits, including scheduling, tracking, and troubleshooting. Ensure proper specimen packaging, labeling, documentation, and shipping supply availability. Communicate shipment or collection issues promptly to the Clinical Research Manager. Site & Staff Support - Assist remote data collection sites with visit preparation and protocol adherence. Provide reminders to remote staff regarding required visit procedures and materials. Troubleshoot basic technical issues with iPads and electronic data collection tools Communicate issues, deviations, or concerns promptly to the Clinical Research Manager Compliance & Confidentiality. Maintain participant confidentiality in accordance with HIPAA regulations. Follow institutional policies, study protocols, and standard operating procedures. Escalate protocol compliance concerns to the Clinical Research Manager - Participant recruitment, screening, consent support - Study visits (in-person, home, remote) - Retention activities & visit reminders - Specimen logistics & shipping (kits, FedEx, courier, lab runs) - Specimen collection coordination & scheduling - Data review - Site support/troubleshooting - General administrative coordination/documentation Qualifications Basic Requirements: Knowledge and experience typically acquired by: - Bachelor's Degree or four years of related experience - 1+ years experience as a Clinical Research Study Coordinator or equivalent position - Valid driver's license, access to a vehicle, and willingness to travel to homes, clinics, and labs - Comfort with participant-facing research activities - Familiarity with electronic data capture systems (e.g. REDCap or similar) Preferred Qualifications: - Prior experience and comfort using REDCap - Experience consenting participants, administering research questionnaires, and conducting participant visits for clinical research studies - Proficiency in Spanish, Portuguese, or Haitian Creole - Familiarity with tablet-based data collection tools (e.g., iPads) - Experience using EPIC (electronic health record) for participant identification, chart review, and clinical research-related communication (e.g., MyChart)