Title: Enterprise Program Manager Location:Remote United States Full-time Professional Services Experienced and Senior Job Description: Your role at Dynatrace Dynatrace Enterprise Program Managers are responsible for ensuring the success of large Dynatrace customers (Fortune 100). Their primary role is to accelerate the deployment of Dynatrace software, while helping to maintain an organized and smooth services engagement by providing planning, adoption, and operational guidance. Enterprise Program Managers work directly with client stakeholders, technical team and Project Managers as well as Dynatrace Services Consultants and Architects, Support, Product Management and Dynatrace leadership teams. This role focuses on the digital transformation of clients via shifting people and process. This means driving cultural change and consolidating Dynatrace’s position within the client by integrating with their wider IT landscape. Responsibilities: - Provide Enterprise level Program Management services utilizing the EPM Framework (similar to PMI) on end-to-end enterprise level Dynatrace rollouts for up to 2 clients (20 hours/week per client) - Aligning Dynatrace services with partners to provide cohesive service delivery approach for the client. - Responsible for the successful management and delivery of a wide range of Services for Dynatrace technologies focused on Velocity (Consultants), Architecture, Innovation, AppSec, Extension, and Business Insights services. - Work with Account Executives, Customer Success Managers, and Regional Service Managers (RSM) to establish roles and responsibilities for each client. - Provide deployment planning, adoption and operational strategy, and overall engagement management for Dynatrace ACE Services engagements. Deliver stand-alone Strategic Planning Workshops (Dynatrace Rollout Focused) engagements to enterprise level clients. - Deliver stand-alone Digital Performance Accelerator (Advanced Dynatrace Use Cases) engagements to enterprise level clients. - Coordinate with Account Executive, Customer Success Manager (CSM), Project Coordinator and client to appropriate use of FlexPoints available to the client. - Guide ACE Services teams of Consultants and Architects in the utilization of the Delivery Framework methodology and associated activities and deliverables. - Ensure Dynatrace resources are meeting the needs of the engagement and when required work with RSM to develop and oversee improvement plans. - Lead key client meetings and presentations including engagement kick off, goal setting, weekly status, and quarterly business reviews. - Define, manage, and track customer goals for every engagement based on business needs. - Plan, manage and accelerate effective deployments and onboarding utilizing all aspects of service offerings. - Identify, guide, and oversee the implementation of best practices to enable culture, people and process changes. - Provide leadership throughout the customer digital transformation journey with performance driven results. - Focus on the strategic adoption of Dynatrace within our customers ensuring maximum value and ROI. - Identify Dynatrace expansion opportunities and work with Account Executives, CSM, and RSMs to close them. What will help you succeed Minimum Requirements: - Bachelor's Degree in Computer Science, Computer Engineering, Information Technology, Business Administration or similar with a focus on IT or equivalent experience. - 3+ years Dynatrace Technology Consulting or equivalent Technical Consulting experience with any SaaS or product focused company. Preferred Requirements: - Solid technical background in delivering Observability focused solutions and services. - Ability to bridge discussions between business and IT at every level of an organization, internally and externally. - Ability to demonstrate solid understanding of Dynatrace technology, Services offerings, and Enterprise Software deployments in discussion with clients. - Ability to provide customers with clear detailed guidance on implementation and adoption strategies. - Strong, presentation, documentation, and project management capabilities. - Demonstrated ability to lead a diverse team of technical resources to successful engagements in challenging conditions. - Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results. Cloud, application development, ITSM and DevOps related experience and certifications. - Solid technical background as a certified Dynatrace professional. - Experience with large enterprise deployments and leading organizational initiatives. - Project management training, experience, and certification. - This role can work remotely within the United States Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and Rewards We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.

• Represent IA in country project design conversations, including development of risk management measures • Own development of project-specific IA proposals (audit rates, approaches) and risk registers for all new and ongoing projects • Oversee community risk scoping exercises and review implementation tools to strengthen risk detection and prevention • Own and monitor IA metrics and KPIs across your country portfolio; lead correction of missed or declining targets • Hold regular meetings with Country Directors; lead escalation protocols and transparent investigation of high-risk cases • Monitor fraud reporting trends; flag high-risk countries and projects to the CD and IA Director • Build in-country relationships with fraud management stakeholders (e.g. telcos) for sustainable fraud resolution • Conduct spot checks on programs and IA operations; write quarterly productivity reports and project retrospectives • Support tech-related fraud prevention innovations and identify new ways to detect and reduce fraud • Directly manage Internal Audit Managers across your assigned countries; conduct regular check-ins and quarterly performance reviews • Lead hiring of IAMs; conduct skip-level meetings with AFMs and support their development • Build a team culture rooted in critical thinking, accountability, and ethical behavior • Conduct career growth assessments and coordinate with HR on professional development • Champion GiveDirectly’s Recipients First value and uphold the Code of Conduct across all operations • Identify sub-cultures that may create safeguarding or fraud risks; conduct annual fraud and safeguarding training for country Programs teams • Support the IA Director and SM in evolving global IA strategy and leveraging AI and technology for fraud risk management • Participate in weekly IA management meetings; support external audits and cross-portfolio work as needed • Proactively identify opportunities to improve the efficiency and effectiveness of IA operations

Role Description This role provides broad program management and execution capacity across the digital team's internal and external work. Programs span randomized controlled trials, A/B and pilot tests, digital organizing campaigns, and paid digital mobilization efforts. This person keeps programs moving across paid digital, social media innovation, and cross-channel programs. They manage the coordination layer across partners and bring a sharp eye for the digital landscape to the team. This role will run from July 13 through November 6. This role is fully remote. Responsibilities - Program & Project Management: - Responsible for scope, timelines, and deliverables on owned programs. - Manage internal and external client programs end-to-end, including managing timelines, internal and external relationships, and funder-facing deliverables. - Programs include experiments with paid digital ads to persuade and mobilize voters during elections, and social media innovation pilots. - Social Media Innovation: - Project manage social media innovation programs, including social matching programs or social media randomized controlled trials (RCTs). - Coordinate reports, synthesize data, and support analysis across organic social and social matching programs. - Support data interpretation for clients including social matching programs or social media RCTs, analysis, slides, and deliverables for clients. - Contribute actively to the Innovation Working Group, bringing ideas to ideation and vetting, owning or supporting innovation programs as assigned. - Stay current on the digital landscape — flag relevant industry news, trends, and platform developments to the team. - Paid Digital Campaign Support: - Support paid digital ad strategy, media planning, and campaign execution in coordination with the Digital Director or Sr. Digital Associate. - Support performance tracking and reporting on digital spend and campaign outcomes. - Client, Partner & Funder Communications: - Analyze data and program results to provide first-level interpretation and draft communications materials. - Manage and produce external-facing reports and communications including funder-facing deliverables. - Manage and nurture external client relationships, keeping high-stakes partner conversations active, well-documented, and moving forward. - Cross-Functional Collaboration: - Collaborate cross-functionally with other departments including Experiments, Tech, Data, and CES teams as programs require. - Coordinate with short-term contractors or vendors as assigned. Qualifications - 3-5+ years of experience in the digital political space; managing social media accounts, driving creative strategy, paid media, email, and digital organizing — internships and volunteer experience count. - Fluent in digital communications, well-versed and current in paid digital ad trends and tactics, and familiarity with online voter persuasion and mobilization. - Comfort working across modalities: texting, paid digital, phones, mail, not siloed to one channel. - Familiarity with experimentation, ideally RCTs or A/B testing, especially in paid digital or social programs. - Experience on campaigns or at political organizations, digital vendors (e.g., Middle Seat, RTI), or progressive orgs. - Experience working with external clients or stakeholders. - Ability to project manage across multiple programs simultaneously and keep timelines on track. Requirements - Full year equivalent salary of $70,000 - $85,000, depending on experience, as part of a transparent salary structure with clear levels of advancement. - An additional geographic Cost-of-Living salary adjustment depending on candidate location. - This position includes possible on-call requirements. - This position is not eligible for the collective bargaining unit. Benefits - Excellent health, dental, and vision benefits. - 401(k) matching. - Unlimited Paid Time Off (vacation time is limited during Election Sprint, August 24-November 3). - Remote‑first culture with teammates across the country.

Role Description The BMS Program Manager plays a critical role in enabling business execution through disciplined operating cadence, strong governance, and data‑driven insights. This role supports enterprise and business unit leadership by ensuring effective Monthly Business Reviews (MBRs), Management Operating System (MOS) adherence, and robust New Product Introduction (NPI) governance. The role partners closely with Sales Operations, Product Management, Finance, and functional leaders to translate performance data into actionable insights that drive growth, margin expansion, and disciplined execution. The Program Manager is responsible for developing and delivering Power BI dashboards that provide actionable insights to drive business performance and decision-making. Key Responsibilities - Operating Cadence & MOS Enablement: - Supports and enhances the operating cadence by preparing, coordinating, and continuously improving MBR and MOS routines, ensuring clarity, consistency, and action orientation. - Maintains MOS artifacts including KPI dashboards, Bowler scorecards, PSTs, and action trackers to ensure alignment from strategy to execution. - Facilitates pre‑MBR reviews, driving issue clarity, root cause analysis, and follow‑through on committed actions. - Sales Operations Enablement & Insights: - Partners with Sales Operations to deliver actionable performance insights across bookings, funnel, backlog, revenue, and margin metrics. - Synthesizes complex data into clear, executive‑ready narratives that enable informed decision‑making. - Identifies trends, risks, and opportunities; proactively recommends actions to improve sales execution and forecast accuracy. - NPI Governance Leadership: - Leads the NPI governance framework, ensuring disciplined progression through phase gates, transparent decision‑making, and alignment to financial and strategic priorities. - Owns and maintains NPI cadence, including gate reviews, readiness assessments, KPI tracking, and executive materials. - Partners with Product Management, Engineering, Finance, and Operations to ensure accountability, risk mitigation, and on‑time/on‑budget delivery. - PMO Execution & Continuous Improvement: - Acts as a key execution arm of the PMO, tracking strategic initiatives, milestones, interdependencies, and risks across portfolios. - Drives standardization of execution tools, templates, and processes to improve speed, quality, and consistency. - Supports continuous improvement of PMO processes, incorporating best practices and lessons learned. Qualifications - Bachelor’s degree required; MBA or equivalent experience preferred. - 3–7+ years of experience in PMO, Strategy, Operations, Finance, or Sales Operations roles. - Strong understanding of MOS, MBR cadence, KPI management, and governance frameworks. - Experience supporting or managing NPI / product lifecycle governance strongly preferred. - Advanced analytical skills with ability to translate data into insights and business actions. - Proficiency in Excel, PowerPoint, and business intelligence tools. - Experience in data analytics and demonstrated proficiency in Power BI, data visualization, and cross-system data integration. Critical Skills & Competencies - Executive‑level communication and storytelling. - Structured problem solving and root cause analysis. - Strong attention to detail with the ability to operate at both strategic and tactical levels. - Ability to influence without authority across cross‑functional teams. - Bias for action and accountability. Leadership & Behaviors - Demonstrates Johnson Controls values and a strong commitment to integrity and accountability. - Operates with a continuous improvement mindset. - Thrives in a fast‑paced, matrixed environment. - Brings rigor, clarity, and simplicity to complex business challenges. Benefits - Competitive salary. - Annual Bonus. - Paid vacation/holidays/sick time. - Comprehensive benefits package including 401K, medical, dental, and vision care. - On-the-job/cross-training opportunities. - Encouraging and collaborative team environment. - Dedication to safety through our Zero Harm policy. - This role is remote based. SALARY RANGE $100,000 - $165,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.