Role Description The Director, Application Development champions all portfolio projects, leads optimization initiatives, facilitates communication with stakeholders, and develops resources. The Director provides leadership and expertise to guide the strategic, tactical and day-to-day planning of systems implementation, upgrades, improvements, and sustaining support. This role is accountable for project completion to key executives and key customers impacted by the systems. - Directs the operations of an application system department. - Responsible for human resource activities, budgeting, and overall departmental management and supervision. - Establishes departmental goals and objectives and reports accomplishments and plans on a regular basis. - Evaluates, determines, and articulates resource requirements (financial, technical, and human resource), risk analysis, and impact of requested information system projects. - Proactively manages resolution of issues encountered during and post system implementation working with all levels of personnel both internal and external to the institution. - Evaluates new technologies, software, and/or vendors that may provide opportunities for solutions or new applications vital to accomplish institutional goals, objectives, and strategies. - Collaborates with RandD teams and product leadership to facilitate internal and external partnerships, product development, and system integrations. - Manages, coaches, and mentors staff to continuously improve technical capabilities, develop and implementation processes, and build strong team partnerships to accomplish goals and objectives. - Leads all aspects of the implementation of systems and system modifications, and works jointly with user project managers and other information systems groups to successfully implement projects. - Communicates with the user community on application systems projects in relation to their goals, status and expected outcomes, as well as overall information systems vision and strategies. - Responsible for the overall budget performance for the acquisition, development, installation, implementation, and maintenance of application system projects. - Develops and maintains effective relationships to collaborate and solve complex development and implementation issues, and communicates status and resolutions to IT leaders and staff, executives, department heads, and other key customers in departmental supported areas. - Develops long and short-range plans according to the overall IT strategic plan for modifications, evaluation, testing, and maintenance of the application systems. - Assists with identifying processes, systems, organizational structure and/or job roles to successfully address change management and adopt changes to achieve business goals and objectives. Company Description

Role Description We’re looking for a Director of National Accounts based in Dallas or San Antonio, TX to help lead and grow our business within the convenience channel. This role is all about building strong partnerships, driving growth, and helping our brands win with some of the country’s largest convenience retailers, including 7-Eleven, Circle K, and other national chains. You’ll lead a team of account managers while working cross-functionally with Marketing, Sales, Shopper Insights, and Category Development to bring strategy to life and create value for both Pabst and our partners. We’re looking for someone who is curious, analytical, relationship-driven, and motivated by results; a leader who can think strategically, move quickly, and turn opportunities into action. Qualifications - Bachelor’s degree preferred - 2+ years of National/Strategic Account experience or 5+ years in retail, CPG sales, promotional marketing, or e-commerce - Experience in digital/e-commerce sales or beverage alcohol preferred - Strong analytical skills with the ability to turn insights into action - Excellent communication and presentation skills - Ability to build and maintain strong relationships across teams and partners - A collaborative mindset and a drive for continuous improvement - Proficiency in Microsoft Office (Excel, PowerPoint, Word) - A valid driver’s license and clean driving record - Interest in the beer industry (bonus if familiar with brewing, spirits, or the 3-tier system) Requirements - Travel as needed (up to ~30%) to support the business - Maintain strong communication across internal and external partners to keep teams aligned and informed - Develop and manage annual account budgets while tracking progress and performance throughout the year - Ensure pricing, programming, and execution meet brand standards across accounts - Align internal teams, customers, and distribution partners on priorities, timelines, forecasts, pricing, and product launches - Partner with Marketing and Shopper Insights to develop impactful programs and customer solutions - Identify and act on growth opportunities using data and sales tools including IRI, Nielsen, VIP, and Numerator - Collaborate with Field Sales teams to increase availability and drive strong in-market execution - Build strong relationships with national convenience customers through business reviews, programming presentations, and category solutions - Lead, coach, and develop a team of account managers, helping them grow as business leaders and trusted customer partners - Partner with the SVP of National Accounts – Small Format to develop and execute convenience channel sales strategy across current and future customers Benefits - Flexibility: Work that fits your life – with a remote schedule, unlimited vacation, 9 sick days, 10 company holidays, and 2 paid volunteer days - Great Benefits: Comprehensive healthcare plans, a 401(k) with company match and immediate vesting, paid parental leave, disability coverage, life insurance, and more - Great People: A casual, high-energy environment where authenticity is celebrated, curiosity is welcomed, and creativity is supported

• Responsible for Engagement Management by focusing on client relationships, cross-sell and up-sell opportunities, thereby contributing to additional business within the portfolio. • Demonstrates professionalism and leadership in representing TTEC Digital to customers and vendors. • Acts as an Executive Sponsor on multiple projects and programs. Guides complex, strategic initiatives. • Owns, plans, and leads Enterprise Projects & Programs across complex, large transformation engagements. • Responsible for North America (NA) and Global Delivery Center (Nearshore / Offshore) collaboration and driving work cohesion. Responsible for driving and executing on tangible metrics around offshore contribution to business. • Meets/exceeds billable expectation as determined by management (up to 25%) • Owns Profit/Loss across a portfolio of projects with a focus on contribution margin & realization while ensuring delivery against the company budget. • Oversees, leads, and guides end-to-end successful delivery of multiple parallel programs with laser focus around scope, client objectives, budget, and timeline, thereby ensuring both Client and Project Success. • Responsible for detailed delivery reviews, feedback, quality, risk mitigations, mentoring and guidance across multiple programs and guiding the teams across risks, issues, and roadblocks. • Responsible for owning, managing, and solving customer escalations by analyzing the issues, doing root cause analysis, managing multiple stakeholder expectations, and bridging gaps. • Drives Customer Satisfaction & Reference-ability by being a trusted advisor to customers and leading by example. • Collaborates with the VP of Consulting & Delivery and VP of PMO to implement strategic process improvement initiatives, implementing new tools and templates, delivery excellence initiatives, and estimation refinement through continuous improvement. • Collaborates with Capability Directors and Managers, PMO on staffing projects effectively, resource management and feedback, bookings, hiring plans, and skills development. • Collaborates with Sales and PSAs on SOWs, estimation reviews, and approvals, best practices in sales/delivery collaboration, and process improvements in sales/delivery collaboration. • Provides leadership, coaching, fostering a culture of accountability, professional development, high-performance, resourcefulness, and ethical behavior. • Provides thought leadership, SME knowledge, and consulting and delivery industry best practices. • This position will provide work direction, feedback, and drive accountability of all resources (PMs, PSAs, Seniors, Consultants, Associates, etc.) across multiple projects and programs.

• Define end-to-end connections strategies grounded in audience, cultural, and behavioral insights • Architect full-funnel ecosystems that integrate paid, owned, earned, and shared touchpoints • Partner with clients as a strategic growth advisor • Orchestrate the interplay between brand building and performance • Lead cross-functional teams to develop experience-led solutions • Translate data and insights into clear narratives and actionable frameworks • Establish holistic measurement approaches • Drive innovation in how we connect with audiences • Play a leading role in new business and thought leadership • Mentor and elevate a team of strategists