• The product owner is responsible for ensuring that LeadingReach’s products are held to a high customer and market standard and are easy and refreshing to use. • The person in this role must be able to understand the product’s scope and define requirements of new or existing scope for our stakeholders, developers, QA, and customers. • Equipped with a deep understanding of how LeadingReach products are used by our customers, the product owner must be able to wireframe new tools and workflows and provide feedback on existing feature sets in pursuit of the best user experience. • As a product owner, the person in this role is expected to develop and/or enhance their existing healthcare industry knowledge and bring it to bear in projects they are assigned. • Product owners are expected to write user stories, create mock ups, perform and manage UAT, and provide prioritization for both new scope and technical debt. • Additionally, product owners must have a good understanding of the software development life cycle using Agile, various test methodologies, and best practices and will be at the forefront of their implementation and continuous improvement across teams. • To that end, a high level of communication and teamwork is expected.

• Own outcomes for a defined product sub area, driving measurable improvements over multiple quarters • Plan and deliver initiatives end to end, managing scope, sequencing and quality trade offs to ship on time • Define problems and solution options independently by synthesising data, research, stakeholder input and technical constraints • Produce clear PRDs and product specs that anticipate edge cases, integrations and engineering constraints • Identify patterns in merchant feedback, support tickets, product data and competitive moves to inform roadmap decisions • Own launch readiness, define success metrics and drive fast post launch iteration based on usage and feedback • Influence prioritisation and resource allocation through structured communication, clear rationale and evidence • Represent your product area in customer and stakeholder conversations, translating technical capability into business value

• Work with suppliers and internally to set aggressive but fair goals around volume growth, new business pipeline performance, and material margins • Network high, wide, and deep at suppliers, and foster a reputation for being a collaborative problem-solver and a trusted advocate of suppliers’ best interests • Ensure alignment between suppliers’ and internal strategies, and promote functional relationships between organizations (i.e. commercial, marketing, supply chain) • Track status of distribution contracts and negotiate renewals, amendments, and new contracts, ensuring product access, operating regions, pricing mechanisms, and payment terms are acceptable • Collaborate internally across functions and leadership levels to solve business problems • Own working relationships with select key suppliers

Role Description Temporary position for 12 months. As a Product Administration Specialized Agent, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You provide discipline-specific technical support and help your unit carry out its activities, initiatives and processes in accordance with established policies and procedures. You support your unit’s more experienced employees and assist with technical work and analysis involving processes, information management and data processing. The ability to tailor your approach as needed and make sound decisions is therefore essential. More specifically, you will be required to: - Provide technical support for projects and operational issues - Help prepare technical notes to enhance the skills and knowledge of users and their teams - Help practitioners follow procedures and use your unit’s tools and systems - Ensure that control and authorization procedures for products and client accounts are followed so that operations are carried out properly - Perform event analysis and calculations and make changes to the organization’s computer systems Qualifications - General college diploma in a related field - A minimum of one year of relevant experience - Knowledge of French is required - Please note that other combinations of qualifications and relevant experience may be considered Requirements - Action oriented - Ambiguity - Customer Focus - Decision quality - Differences - Nimble learning - Situational adaptability Benefits - Competitive salary and annual bonus - 4 weeks of flexible vacation starting in the first year - Defined benefit pension plan that provides predictable, stable income throughout retirement - Group insurance including telemedicine - Reimbursement of health and wellness expenses and telework equipment - * Benefits apply based on eligibility criteria. Company Description At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!