Primer

• Lead AI enablement across Primer • Act as the senior connective tissue between AI and every function • Drive adoption through leaders, not around them • Scale AI-powered ways of working • Own Claude adoption and AI knowledge-sharing • Maximise value from Primer’s AI tooling • Keep Primer ahead of the curve • Shape and execute Primer’s AI strategy • Scale AI responsibly • Build lasting AI literacy • Measure business impact

• Step in for the CEO, COO, and CFO on projects and workstreams that need senior ownership but not their direct time - from kicking off a critical strategic initiative to seeing a complex internal program through to completion • Own the follow-through on exec team decisions: turn what was agreed in a meeting into a clear next step, an owner, and a deadline - and make sure it happens • Run special projects end-to-end: coordinate a strategic review, build the comprehensive analysis ahead of board discussions • Write and sharpen the materials that represent Primer to strategic audiences: board decks, company town halls, internal newsletters • Sit at the intersection of product, engineering, and commercial when those teams need to move together - own the coordination so the CTO and functional leads can stay focused on the work itself • Own the cadence of the business: weekly leadership sync, monthly business review, quarterly planning, and board prep • Work with the COO to drive OKR setting, tracking, and accountability across the leadership team • Work with functional leads and AI enabler to track and support AI adoption across the business, understanding what is working, what is not, and helping embed the right tools and workflows into how teams operate day to day • Identify and close cross-functional gaps before they become problems, regardless of which exec team owns them • Keep the full executive team well-informed on what is happening inside the company, including signals that do not naturally surface

• Own outcomes for a defined product sub area, driving measurable improvements over multiple quarters • Plan and deliver initiatives end to end, managing scope, sequencing and quality trade offs to ship on time • Define problems and solution options independently by synthesising data, research, stakeholder input and technical constraints • Produce clear PRDs and product specs that anticipate edge cases, integrations and engineering constraints • Identify patterns in merchant feedback, support tickets, product data and competitive moves to inform roadmap decisions • Own launch readiness, define success metrics and drive fast post launch iteration based on usage and feedback • Influence prioritisation and resource allocation through structured communication, clear rationale and evidence • Represent your product area in customer and stakeholder conversations, translating technical capability into business value

• Research people product needs • Plan defining problems and hypotheses • Build people products • Launch product changes • Drive product adoption • Coach and advise stakeholders

• Own the employee lifecycle end-to-end across multiple jurisdictions • Partner with Finance and payroll providers for compliance • Lead benefits programs globally • Manage immigration and global mobility processes • Enhance People team helpdesk through automation • Coordinate logistics for annual retreats and team workations • Shape Townhall content in partnership with leadership • Oversee People tech stack and compliance across jurisdictions

• Become a key Senior member of our growing Support Engineering team at Primer • Scope the future of Support by advocating internally on priorities, strategy and roadmaps • Handling tickets and support requests from merchants • Translating business requirements into technical solutions, and translating complex technical concepts into simple language. • Creating first-class documentation for both merchants and internal teams. • Conducting quality assurance and mentoring junior team members. • Work with leadership to implement internal Support frameworks and processes. • Speaking with our customers face-to-face and over video calls • Be an internal 'Voice of Customer': Represent our customers and be their advocate, using their feedback to prioritise tasks and projects. • Collaborating and working closely with our Product, Engineering, Sales, Customer Success and Operations teams to respond to merchant requests. • Reading and comprehending code across our JavaScript, SQL, Python, React or TypeScript stacks is highly desirable.

• Lead a team of engineers owning a defined area of software architecture, taking responsibility for delivery, quality, and technical direction • Run an effective development process: sprint health, delivery cadence, incident response, postmortems, and a sustainable on-call rotation that doesn't burn people out • Grow the engineers on your team through regular feedback, performance conversations, and stretch assignments that actually move people forward • Work closely with product to scope initiatives, identify risks, and prioritise deliverables, giving clear heads-up when capacity is constrained • Stay close enough to your team's technical work to ask the right questions, spot risks early, and contribute meaningfully to design discussions without becoming a bottleneck • Define the right metrics for your team's systems, use them to explain performance, catch variance, and drive improvements before they become incidents • Handle the difficult conversations, whether that's performance issues, interpersonal friction, or delivery risk, before they become problems that need escalating

• Own the operating model for the full product organisation: planning cadences, roadmap governance, OKR cycles, and the rituals that keep a distributed, senior team aligned without drowning them in process • Define how Primer measures product performance across the portfolio — build the instrumentation, the dashboards, and the feedback loops that give leadership clarity on what is shipping, what is slipping, and what it means for the business • Set the strategy and direction for product tooling: what the team uses, how it integrates, and how it evolves as the company scales from Series C to a much larger organisation • Lead go-to-market readiness across the product function — coordinating across Product, Engineering, Commercial, and Marketing to ensure launches land with the right preparation and the right people informed • Identify and resolve systemic friction across the product org, not one-off fixes but durable structural changes that remove the same class of problem from recurring • Build the knowledge infrastructure for the product function: documentation standards, onboarding, decision records, and shared frameworks that mean institutional knowledge survives people leaving and scales with hiring • Act as a strategic partner to Theo, owning the operational detail and the cross-functional coordination that lets him stay focused on product direction

• Setting and driving the technical strategy across the Partners engineering teams, from architecture decisions through to hands-on implementation • Owning the design of core backend services for high-performance distributed systems, with scale and reliability as non-negotiables • Acting as the technical authority on partner integrations — shaping how third-party PSPs connect with Primer's platform and raising the bar on what "seamless" actually means • Leading and influencing engineers across teams without direct authority — through code, design reviews, and technical mentorship • Spotting and resolving cross-team technical dependencies before they become blockers • Driving adoption of modern engineering practices (BDD, TDD, rigorous documentation) and holding the line on quality • Partnering closely with Product to shape roadmap decisions where the technical constraints or opportunities are material

• Support the launch motion for our wider CFO stack offering • Contribute to a repeatable back-book motion • Contribute to a smooth onboarding process • Enable front-book bundles • Prepare the path to standalone Global Accounts selling • Translate market learning into action • Build and own the Global Accounts sales playbook • Drive commercial rigor • Protect merchant trust and CS ownership • Identify wider opportunities