This is a Call Center position where most of troubleshooting is over the phone. The Technical Support Specialist will work directly with customers via phone and email to resolve their application and product issues. This position requires self-initiative, ownership, excellent listening skills, and motivation to provide exceptional customer service from inception to resolution for each issue. Your technical and interpersonal skills are critical to success in this position. This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations: 6240 Sprint Pkwy Overland Park, KS 224 Valley Creek Blvd Suite 400 Exton, PA 1 Howard St. Burlington, VT 6305 Peachtree Dunwoody Rd. Bldg B Atlanta, GA 13693 S. 200 W Draper UT Summary: Provides technical customer support to ensure that all customers are satisfied with the products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations. This position-must be able to work any shift during business hours. Shift Schedule: - Each employee will be scheduled based upon business need, but the general hours are Monday-Friday anywhere from 7am-7pm CST with rotational Saturdays 8am-5pm CST The Technical Customer Care Specialist I will: - Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues - Will be responsible for routine customer questions relating to product usage within VinSolutions support - Provide support for technical issues relating to the Cox Automotive suite of products - Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards Your role: - Handle routine customer questions relating to product usage - Provide technical support on issues through to resolution - Maintains expert-level knowledge of line of business processes and procedures - Accurately log all customer information in the CRM tool - Facilitate communication to other departments as needed to resolve client concerns - Communicate with key stakeholders to identify and resolve inquiries. - Provide proper follow- up to ensure customer is kept apprised of the issue status Minimum Qualifications: - High School Diploma/GED - Generally, less than 2 years of experience - Ability to troubleshoot and document issues related to system performance and functionality. - Excellent communication skills (Verbal and Written) - Strong problem-solving/troubleshooting skills - Strong interpersonal skills and attention to detail - Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours - Ability to work independently as a team to deliver on individual and business goals What We Look For (Preferred): - Displays strong dependability and reliability. - Ability to handle multiple, competing priorities and deliver results in a fast-paced environment. - CRM case logging/Salesforce experience - Experience with interaction distribution systems such as Genesys Pure Cloud. - Automotive industry knowledge. USD 16.59 - 24.86 per hour Compensation: Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

• Develop and execute customer service strategies that align with company goals and enhance customer satisfaction. • Lead, mentor, and inspire a team of service representatives. • Establish performance metrics, monitor KPIs, and drive continuous improvement. • Implement best practices and innovative solutions to improve customer support processes. • Collaborate with stakeholders to ensure a seamless customer journey. • Handle escalated customer issues and ensure timely resolution. • Analyze customer feedback and data to identify trends and areas for improvement. • Drive initiatives to enhance customer retention and loyalty.

Role Description The Customer Support Representative ensures clients are equipped to use the Agworld platform effectively to support operational efficiency and regulatory outcomes. This role is primarily responsible for onboarding customer data into the platform and initiating data entry processes for new customers, while also supporting customers experiencing technical issues by providing timely, accurate, and high-quality assistance. This position will troubleshoot software issues, guide users through solutions, and escalate complex problems to the Customer Success Team. This role requires a detail-oriented mindset to accurately onboard new customer data while maintaining professional customer-facing communication and etiquette. What you will do: - Customer Insights & Continuous Improvement - Migrate customer’s data through the onboarding lifecycle and thereafter - Maintain expertise on Agworld product features - Serve as a detail-oriented expert while migrating customer data to the Agworld platform - Collaborate with the Customer Success Team to resolve complex customer needs or feature requests - Technical Support - Respond to customer inquiries via email and chat in a timely and professional manner - Diagnose and troubleshoot technical issues related to the Agworld platform - Escalate complex technical issues to the Customer Success team with detailed notes and logs - Maintain product expertise across core and advanced features - Guide customers through product features and best practices - Maintain accurate records of customer interactions in the ticketing system - Identify recurring issues and suggest process or product improvements with internal teams - Meet or exceed customer satisfaction goals Qualifications - 2+ years of experience in technical support, help desk, or SaaS customer support - Bachelor’s degree in Agriculture, Agronomy, Ag Business, Technical Field, or equivalent practical experience - Experience supporting growers, agronomic consultants, or farm managers using technology solutions - Exposure to digital farm management systems (FMIS) or SaaS platforms - Understanding of agronomic operations, seasonal crop planning, and grower workflows is preferred - Detail-oriented and diligent note-taking skills - Familiarity with CRM and ticketing systems (e.g., Salesforce, Jira) - Strong troubleshooting and problem-solving capability - Ability to interpret data and migrate into the platform - Ability to explain technical concepts to non-technical users - Strong written and verbal communication skills - Ability to work independently and collaborate cross-functionally - Sound judgment in issue prioritization and resolution - Comfortable working in a fast-paced, dynamic environment - Strong organizational, problem-solving, and communication skills Requirements - Hands-on experience with on-farm digital workflows - Background in agriculture or agronomy environments Benefits - Salary range: $24 to $30 per hour; 20 hours maximum per week - Duration: Contract start date up to December 2026 - Remote position performed in a home-office environment - Occasional travel to customer sites, company locations, or industry events may be required - Flexible work environment

Role Description We are looking for a detail-oriented, caring, and reliable bilingual professional to join our remote patient support team. In this role, you will be the primary point of contact for patients, helping them navigate their care journey from scheduling appointments to receiving follow-up guidance after their visits. This is a fully remote, full-time position open to candidates based in Mexico. If you genuinely enjoy helping people, communicate clearly in both English and Spanish, and thrive in a structured remote environment, we would love to hear from you. Paid training starts June 8, 2026. What You Will Do - Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats - Schedule patient appointments and manage changes or cancellations - Provide patients with clear pre-appointment and post-appointment instructions - Follow up with patients as needed to ensure they have the information they need - Support clinic operations with coordination and administrative tasks - Maintain accurate records of all patient interactions - Handle multiple communication channels at the same time while keeping a calm, professional tone throughout Schedule and Compensation - $5.50 USD per hour - Paid weekly - 40-hours per week - Training start date: June 8, 2026 - Training duration: 4 weeks Important Information - This is a fully remote opportunity - Candidates must be fluent in English and Spanish - Applications and resumes must be submitted in English - Only candidates based in Mexico will be considered for this posting Hiring Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Our process includes: - Resume and Prescreen Questionnaire Review - One-Way Video Interview - Live Interview - Final Interview Requirements - Full professional fluency in both English and Spanish, written and spoken - At least 1 year of experience in customer service, patient support, or a similar client-facing role - Proven experience working in a fully remote role - Strong written communication skills with attention to grammar and clarity - Comfortable learning and navigating multiple software tools and platforms - A stable internet connection and a dedicated, quiet home workspace - Strong organizational skills and the ability to manage multiple tasks at once - A patient, empathetic, and professional communication style at all times - Currently residing in Mexico Equipment We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection.