Role Description The Customer Support Representative ensures clients are equipped to use the Agworld platform effectively to support operational efficiency and regulatory outcomes. This role is primarily responsible for onboarding customer data into the platform and initiating data entry processes for new customers, while also supporting customers experiencing technical issues by providing timely, accurate, and high-quality assistance. This position will troubleshoot software issues, guide users through solutions, and escalate complex problems to the Customer Success Team. This role requires a detail-oriented mindset to accurately onboard new customer data while maintaining professional customer-facing communication and etiquette. What you will do: - Customer Insights & Continuous Improvement - Migrate customer’s data through the onboarding lifecycle and thereafter - Maintain expertise on Agworld product features - Serve as a detail-oriented expert while migrating customer data to the Agworld platform - Collaborate with the Customer Success Team to resolve complex customer needs or feature requests - Technical Support - Respond to customer inquiries via email and chat in a timely and professional manner - Diagnose and troubleshoot technical issues related to the Agworld platform - Escalate complex technical issues to the Customer Success team with detailed notes and logs - Maintain product expertise across core and advanced features - Guide customers through product features and best practices - Maintain accurate records of customer interactions in the ticketing system - Identify recurring issues and suggest process or product improvements with internal teams - Meet or exceed customer satisfaction goals Qualifications - 2+ years of experience in technical support, help desk, or SaaS customer support - Bachelor’s degree in Agriculture, Agronomy, Ag Business, Technical Field, or equivalent practical experience - Experience supporting growers, agronomic consultants, or farm managers using technology solutions - Exposure to digital farm management systems (FMIS) or SaaS platforms - Understanding of agronomic operations, seasonal crop planning, and grower workflows is preferred - Detail-oriented and diligent note-taking skills - Familiarity with CRM and ticketing systems (e.g., Salesforce, Jira) - Strong troubleshooting and problem-solving capability - Ability to interpret data and migrate into the platform - Ability to explain technical concepts to non-technical users - Strong written and verbal communication skills - Ability to work independently and collaborate cross-functionally - Sound judgment in issue prioritization and resolution - Comfortable working in a fast-paced, dynamic environment - Strong organizational, problem-solving, and communication skills Requirements - Hands-on experience with on-farm digital workflows - Background in agriculture or agronomy environments Benefits - Salary range: $24 to $30 per hour; 20 hours maximum per week - Duration: Contract start date up to December 2026 - Remote position performed in a home-office environment - Occasional travel to customer sites, company locations, or industry events may be required - Flexible work environment

Role Description We are looking for a detail-oriented, caring, and reliable bilingual professional to join our remote patient support team. In this role, you will be the primary point of contact for patients, helping them navigate their care journey from scheduling appointments to receiving follow-up guidance after their visits. This is a fully remote, full-time position open to candidates based in Mexico. If you genuinely enjoy helping people, communicate clearly in both English and Spanish, and thrive in a structured remote environment, we would love to hear from you. Paid training starts June 8, 2026. What You Will Do - Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats - Schedule patient appointments and manage changes or cancellations - Provide patients with clear pre-appointment and post-appointment instructions - Follow up with patients as needed to ensure they have the information they need - Support clinic operations with coordination and administrative tasks - Maintain accurate records of all patient interactions - Handle multiple communication channels at the same time while keeping a calm, professional tone throughout Schedule and Compensation - $5.50 USD per hour - Paid weekly - 40-hours per week - Training start date: June 8, 2026 - Training duration: 4 weeks Important Information - This is a fully remote opportunity - Candidates must be fluent in English and Spanish - Applications and resumes must be submitted in English - Only candidates based in Mexico will be considered for this posting Hiring Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Our process includes: - Resume and Prescreen Questionnaire Review - One-Way Video Interview - Live Interview - Final Interview Requirements - Full professional fluency in both English and Spanish, written and spoken - At least 1 year of experience in customer service, patient support, or a similar client-facing role - Proven experience working in a fully remote role - Strong written communication skills with attention to grammar and clarity - Comfortable learning and navigating multiple software tools and platforms - A stable internet connection and a dedicated, quiet home workspace - Strong organizational skills and the ability to manage multiple tasks at once - A patient, empathetic, and professional communication style at all times - Currently residing in Mexico Equipment We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection.

Role Description Ready to do work that actually excites you? We’re looking for a highly experienced and proactive Lending Operations Team Lead to oversee offshore loan processing operations while supporting brokers, referral partners, and the Australian-based lending team. In this role, you’ll lead and mentor offshore staff, manage workflow allocation, review loan applications for accuracy and compliance, and act as the escalation point for complex lending scenarios and broker enquiries. You’ll play a key role in improving operational processes, driving efficiencies, and ensuring all lending activities align with Australian lending standards and internal procedures. This role is ideal for someone with strong leadership capability, extensive experience in Australian mortgage or non-bank lending, and the ability to thrive in a fast-paced, high-performance environment. - Lead and support offshore loan processing staff - Assist with onboarding, training, and process implementation - Manage workflow allocation and monitor team performance - Provide guidance on lending scenarios and documentation requirements - Act as an escalation point for complex applications and broker inquiries - Support brokers and referral partners with lending-related queries - Ensure compliance with Australian lending standards and internal procedures - Review loan applications and supporting documentation for accuracy - Coordinate closely with the Australian-based lending team - Help improve offshore operational processes and efficiencies Qualifications - Minimum of three years of experience within the Australian non-bank lending or mortgage operations industry - Extensive experience in Australian mortgage or non-bank lending - Previous experience in loan processing and lending operations - Leadership or team management experience preferred - Strong understanding of: - Prime and non-prime lending - Serviceability calculations - Compliance requirements - Income and bank statement analysis - Loan documentation processes - Excellent communication and stakeholder management skills - Ability to work independently and lead remote teams - Strong problem-solving and organizational skills Requirements - Experience leading offshore or remote support teams - Experience working with Australian brokers and lenders - Background in both operations and client-facing lending support roles - Exposure to scaling lending operations or offshore teams Benefits - HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) - Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) - Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more! Company Description If you’re thinking, “this sounds like me,” it probably is. Click apply. We can’t wait to meet you.

• Design comprehensive training programs that align with business objectives and identify performance gaps through collaboration with CS management and operations teams • Deliver engaging onboarding experiences for new hires, covering customer service skills, product knowledge, and company policies through interactive sessions • Create dynamic training materials including presentations, e-learning modules, and interactive activities that cater to diverse learning styles • Provide hands-on coaching to new employees during onboarding and offer constructive feedback to enhance individual and team performance • Partner with cross-functional teams including HR, recruitment, and managers to ensure seamless onboarding and address evolving training needs • Drive continuous improvement by staying current with industry trends, evaluating program effectiveness, and refining training processes