CarMax

• Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase. • Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs. • Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery. • Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience. • Mentor others as your skillset expands. • Achieve sales targets while providing an iconic customer experience. • Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license.

• Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase • Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs • Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery • Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience • Mentor others as your skillset expands • Achieve sales targets while providing an iconic customer experience • Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license

Title: Sales Consultant - Part Time Location: San Antonio United States Job Description: 7152 - San Antonio - 3611 Fountainhead Dr, San Antonio, Texas, 78229 CarMax, the way your career should be! Position Overview As a Sales Consultant Trainee, you will be the foundation of an iconic, customer-first experience at CarMax. Your mission is to build genuine relationships, understand customer needs, and guide them toward the right vehicle-not just the most expensive one. This role offers paid training and mentorship, equipping you with the tools to succeed in auto sales without prior experience. Bring your ability to connect with people and your passion for learning, and we'll help you grow into a future mentor, manager, or business leader. At CarMax, honesty and transparency drive everything we do-and they'll help you thrive, too. Why CarMax? At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and we are still growing. We're rethinking the way people buy cars - and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you're advancing your career or growing your skillset, we are here to drive you forward. Role Responsibilities - Assist customers in finding vehicles that fit their needs using your knowledge of CarMax inventory. - Guide customers through the entire process, including appraisals, test drives, and financing applications. - Deliver an exceptional experience by listening actively and providing clear, honest information. - Complete accurate documentation for all transactions to ensure a smooth and transparent process. - Collaborate with team members to meet customer needs and achieve store goals. - Maintain a professional, customer-first approach in every interaction, and stay informed about CarMax products, services, and promotions to better serve customers. - Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area. Required Qualifications - Sales or customer service experience in retail or similar environments preferred. - Strong listening and communication skills with a customer-focused mindset. - High level of self-motivation and ability to work independently and as part of a team. - Comfort with technology for processing transactions and accessing inventory information. - Ability to adapt in a fast-paced, dynamic environment. - Commitment to integrity and transparency in every customer interaction. - Willingness to learn and grow through CarMax-provided training and mentorship. About CarMax At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation's largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change-sparking ideas, overcoming challenges, and shaping what's next. Join us in creating a better future- for our company, our customers, and the communities we call home. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

• Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase. • Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs. • Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery. • Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience. • Mentor others as your skillset expands. • Achieve sales targets while providing an iconic customer experience. • Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license.

7976 - Henderson CEC - 1000 W Warm Springs Road, Henderson, Nevada, 89014 CarMax, the way your career should be! Provide an iconic customer experience As a Customer Service Consultant, you will be the vital link between a customer’s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too. Customer Experience Consultant Trainee Position Overview As a Customer Experience Consultant Trainee, you will be the vital link between a customer’s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too. Why CarMax? At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward. Team Overview This is a high-energy sales environment where you will work as a team to meet goals. We will give you everything you need to be successful. We’re not your average call center. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We work and learn as a team and the prospects are bright for sales professionals who aspire to become mentors, managers, and business leaders. Role Responsibilities · Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase. · Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs. · Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery. · Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience. · Mentor others as your skillset expands. · Achieve sales targets while providing an iconic customer experience. · Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license. · Customer Experience Consultants receive an hourly rate, and after their training, have the opportunity to earn a performance-based sales incentive in addition to their hourly rate. Required Qualifications · Sales and customer service experience, in an area such as retail, is preferred. · Thrive in a fast-paced sales environment. · Good listening skills and a strong customer focus. · High level of self-motivation to achieve performance goals. · Strong written and verbal communication skills. · Ability to learn and master new technologies; strong computer skills. · Open availability for shifts that may include nights, weekends, and holidays. · Must be open to shifting schedules two times per year according to needs of the business. · Candidates must live within 100 miles or 1 hour of the Customer Experience Center (CEC) location. About CarMax At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. The hourly rate for this position is: $18.00 - $26.70 Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. Associates that are considered full-time hourly or commission/incentive eligible: - To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. - For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. For more details about benefits, please visit our CarMax Benefits website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

• Inform and drive an experience design strategy for a customer or associate-led experience program • Work within and across multiple product teams to provide thought leadership and create intuitive and elegant product design solutions that solve complex consumer problems and drive business results • Communicate solutions to stakeholders and executives in a manner that simplifies complexity and generates excitement • Lead and develop user experience research plans to understand consumer and associate needs, opportunities, and pain points to continually inform an iterative design and discovery process • Collect and synthesize qualitative and quantitative research to inform and validate design decisions • Collaborate (and lead/facilitate collaboration) with Product Managers, Designers, Analysts and Developers throughout the discovery, design, and development process • Create visual artifacts to articulate, inform and validate ideas with consumers and stakeholders (prototypes, wireframes, sketches, journey maps, personas, etc.) • Create and oversee the development of detailed design deliverables utilizing and contributing to the CarMax design language system and pattern library • Stay current on all the tools, principles, and practices in product design, prototyping and development, and drive for continuous improvement • Facilitate meetings and brainstorming sessions that are organized and productive • Mentor and train junior members of the design team on industry and CarMax best practices • Advocate for ambitious standards of excellence in providing delightful and rewarding user experiences, and proactively support the team in achieving them