Role Description Ready to do work that actually excites you? We’re looking for a highly experienced and proactive Lending Operations Team Lead to oversee offshore loan processing operations while supporting brokers, referral partners, and the Australian-based lending team. In this role, you’ll lead and mentor offshore staff, manage workflow allocation, review loan applications for accuracy and compliance, and act as the escalation point for complex lending scenarios and broker enquiries. You’ll play a key role in improving operational processes, driving efficiencies, and ensuring all lending activities align with Australian lending standards and internal procedures. This role is ideal for someone with strong leadership capability, extensive experience in Australian mortgage or non-bank lending, and the ability to thrive in a fast-paced, high-performance environment. - Lead and support offshore loan processing staff - Assist with onboarding, training, and process implementation - Manage workflow allocation and monitor team performance - Provide guidance on lending scenarios and documentation requirements - Act as an escalation point for complex applications and broker inquiries - Support brokers and referral partners with lending-related queries - Ensure compliance with Australian lending standards and internal procedures - Review loan applications and supporting documentation for accuracy - Coordinate closely with the Australian-based lending team - Help improve offshore operational processes and efficiencies Qualifications - Minimum of three years of experience within the Australian non-bank lending or mortgage operations industry - Extensive experience in Australian mortgage or non-bank lending - Previous experience in loan processing and lending operations - Leadership or team management experience preferred - Strong understanding of: - Prime and non-prime lending - Serviceability calculations - Compliance requirements - Income and bank statement analysis - Loan documentation processes - Excellent communication and stakeholder management skills - Ability to work independently and lead remote teams - Strong problem-solving and organizational skills Requirements - Experience leading offshore or remote support teams - Experience working with Australian brokers and lenders - Background in both operations and client-facing lending support roles - Exposure to scaling lending operations or offshore teams Benefits - HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) - Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) - Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more! Company Description If you’re thinking, “this sounds like me,” it probably is. Click apply. We can’t wait to meet you.

• Design comprehensive training programs that align with business objectives and identify performance gaps through collaboration with CS management and operations teams • Deliver engaging onboarding experiences for new hires, covering customer service skills, product knowledge, and company policies through interactive sessions • Create dynamic training materials including presentations, e-learning modules, and interactive activities that cater to diverse learning styles • Provide hands-on coaching to new employees during onboarding and offer constructive feedback to enhance individual and team performance • Partner with cross-functional teams including HR, recruitment, and managers to ensure seamless onboarding and address evolving training needs • Drive continuous improvement by staying current with industry trends, evaluating program effectiveness, and refining training processes

Role Description We are looking for a Student Support Adviser to join our team. As a Student Support Adviser, you will be joining a growing Student Support Team as the primary contact for our students. You will provide our students with pastoral support from the point of enrolment and throughout their learning journey, offering a warm welcome and taking responsibility for planning their ongoing study. You will inform students of their progression options, monitor engagement to identify anyone who might be considered ‘at risk’, and explain complex policies and procedures affecting study, for example surrounding the impact of extenuating circumstances and module failure. As the Student Support Adviser, you will: - Act as the first point of contact for any non-academic queries. - Provide advice and guidance relating to study choices e.g., module choices & study speed. - Monitor student engagement in relation to their academic studies, including module & assessment engagement. - Identify ‘at risk’ students, liaise with relevant departments to establish appropriate support mechanisms and formulate personalised contact plans. - Provide encouragement for students to remain actively engaged with their studies through regular contact by phone and email, taking into consideration individual circumstances and academic profile. - Support students at critical points during their studies, e.g., within the resubmission/induction period, with reassurance and guidance. - Collaborate with the Academic & Quality Teams to identify and resolve any issues related to the academic journey, offering advice and guidance to students where needed. - Create accessible materials aimed at providing additional support to students and enhance internal processes to better support students. - Maintain and enhance overall student satisfaction and retention. Qualifications - An undergraduate degree. - Experience of working in the education sector. - Excellent interpersonal and communication skills, including diplomacy and tact. - Experience of dealing with safeguarding concerns and/or wellbeing concerns. - Ability to manage a busy workload to tight deadlines, with excellent organisation and attention to detail. - Evidence of initiative and problem-solving skills. - Excellent IT skills, particularly in Excel and Word. - A professional manner and an ability to handle sensitive information on occasion. - A desire to work in a highly collaborative environment. - A willingness to understand and adapt to new challenges. Benefits - 28 days annual leave* - Big discounts on Kaplan courses for you and your family - 24/7 confidential helpline providing counselling and other support services - Company pension contributions - Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels - Medicash Health Cash Plan *Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. Company Description Kaplan Higher Education UK is one of the world’s largest and most experienced providers of online degree education. We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes. Our students complete their studies through online learning using our interactive virtual classroom with rich multi-media resources which provide a gateway to a learning community supported by dedicated academic and professional services teams. Our mission is to continue to transform students’ lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes.

Role Description Sauti Contact Center is looking for highly motivated and professional agents with excellent English communication skills and a strong American accent to join our growing international team. The role involves making outbound calls into the United States, engaging professionally with prospects, conducting company research, and scheduling meetings. Candidates must be confident on the phone, quick learners, technically adaptable, and capable of working in a structured, performance-driven environment. - Make outbound calls into the US market professionally and confidently - Complete approximately 3–6 quality calls per hour - Engage prospects and work toward successfully booking meetings - Conduct research on companies and contacts before and after calls - Learn and understand technical concepts and processes quickly - Accurately update notes and activities in the CRM system - Provide daily activity and progress updates to management - Collaborate closely with the team and remain accountable to targets and performance expectations - Maintain professionalism and strong communication standards during all interactions Qualifications - Excellent spoken and written English - Clear and confident American accent - Strong communication and listening skills - Ability to learn technical information quickly - Comfortable speaking with US-based professionals - Strong organizational and time management skills - Ability to follow processes and work independently - Previous call center, sales, appointment setting, or customer support experience is an added advantage - Reliable internet connection and access to a laptop/computer - Ability to work US business hours when required