Job Closed

This listing is no longer active.

Airbnb logo
Airbnb

Airbnb is a community based on connection and belonging.

Program Manager, Community Support

Program ManagerProgram ManagerFull TimeRemoteLeadTeam 5,001-10,000Since 2007H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

16 days ago

Salary

$156K - $193K / year

Seniority

Lead

Bachelor Degree8 yrs expEnglish

Job Description

Program Manager, Community Support

Airbnb

• Lead complex cross-functional teams and manage multiple programs simultaneously, ensuring successful delivery while navigating ambiguous situations. • Collaborate closely with executive leadership to establish and maintain strategic alignment, communicate project status, and manage expectations. • Develop and execute program plans and schedules to achieve targeted performance metrics that align with executive-level expectations. • Be curious, anticipate and navigate obstacles and skillfully negotiate changes with cross-functional stakeholders at every stage from early concept through to launch. • Assess business and organization risk to make trade-off recommendations. • Close the loop - track and measure your outcomes and adapt and learn quickly from failure. • Champions CS Program Management Office (PMO) defined ways of working to drive intended outcomes and provide transparency. • Independently produces and revises documents and presentations that are executive ready.

Job Requirements

  • Bachelor's Degree or equivalent experience, preferably in related field; MBA or Masters preferred
  • 8+ years of broad experience in customer service across contact center operations, digital support, and contact center technology
  • Experience managing and executing large, complex, cross-functional projects, ideally in a contact center and/or customer service environment
  • Organized and collaborative Senior Program Manager who inspires and motivates their team while driving results on time, and at high quality
  • Understanding of technology use cases in customer service and contact centers
  • Experience in creating detailed project plans and business cases to show measurable impact of program, progress and project execution
  • Ability to create compelling presentations and storytelling to executives
  • Experience and ease interacting with and influencing senior executive leadership
  • Proven ability to pivot and deal with ambiguous situations resulting in a structured outcome.
  • Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams

Benefits

  • This role may also be eligible for bonuses, equity, benefits, and Employee Travel Credits.

Related Categories

Related Job Pages

More Program Manager Jobs

Southwest Power Pool logo

Lead External Affairs Liaison

Southwest Power Pool

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on! We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way. PLEASE NOTE: SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying. COMPENSATION INFORMATION: The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process. Lead DevOps SRE | Pay Range: $112,240.00 - $145,810.00 Senior DevOps SRE | Pay Range: $87,950.00 - $112,190.00

Program Manager16 days ago
Full TimeRemoteTeam 501-1,000

Role Description Join Southwest Power Pool (SPP) as a Lead External Affairs Liaison – West and help shape the future of the Western Interconnection. In this highly visible role, you’ll serve as a key relationship builder and strategic representative for SPP across the region, supporting initiatives tied to Markets+, regional expansion, stakeholder engagement, and public policy awareness. This role is ideal for someone who thrives in relationship-driven environments and understands the complexity of the energy industry, regional transmission organizations (RTOs), public policy, and stakeholder engagement. You’ll work closely with member companies, policymakers, industry groups, and internal leadership to strengthen SPP’s presence, build trust with western stakeholders, and support strategic growth initiatives across the region. The Lead External Affairs Liaison – West requires strong communication skills, political and industry awareness, and the ability to navigate complex stakeholder environments while representing SPP’s mission of ensuring reliable, resilient, and affordable power. What You'll Do - Build and maintain strategic relationships with member companies, policymakers, elected officials, industry organizations, stakeholders, and prospective participants throughout the Western Interconnection. - Lead external engagement activities that support awareness and understanding of SPP’s Markets+, reliability mission, governance model, RTO expansion efforts, and broader strategic initiatives. - Represent SPP at stakeholder meetings, conferences, legislative events, industry forums, and member engagements while serving as a trusted and credible organizational representative. - Monitor and communicate legislative, regulatory, and public policy developments that may impact SPP, its members, stakeholders, or regional initiatives. - Support and coordinate stakeholder engagement strategies, outreach efforts, and government affairs activities that strengthen collaboration and regional participation. - Develop presentations, briefing materials, talking points, reports, testimony, and stakeholder communications that support organizational objectives and executive awareness. - Facilitate engagement opportunities with policymakers, stakeholders, member companies, and prospective participants through meetings, events, visits, and outreach activities. - Partner closely with internal teams and external stakeholders to support alignment, communication, consensus-building, and successful stakeholder processes. - Lead or contribute to strategic initiatives and special projects that enhance stakeholder engagement, external partnerships, and SPP’s regional presence in the West. - Ensure activities are conducted in alignment with applicable SPP policies, procedures, and state and federal requirements related to government and external stakeholder interactions. - Travel extensively throughout the Western Interconnection to support relationship management, stakeholder engagement, and regional outreach activities. Qualifications - Bachelor’s degree or equivalent experience in public affairs, public administration, business, communications, political science, policy analysis or related fields. - Eight (8) years of relevant experience. - Experience working in the Western Interconnection and familiarity with Western energy market issues, regional transmission planning, and stakeholder processes. - Knowledge of and experience related to SPP’s Markets+ initiative and RTO expansion efforts. - Strong relationships and credibility with stakeholders across the Western energy landscape, including utilities, public power entities, policymakers, trade organizations, and industry groups. - Experience representing an organization in external-facing environments, including conferences, public meetings, stakeholder forums, and government engagement activities. - Strong communication, presentation, relationship management, and consensus-building skills. - Ability to manage complex stakeholder relationships and coordinate across diverse internal and external groups. - Willingness and ability to travel extensively throughout the Western Interconnection. - Residency within the Western Interconnection required. - Flexibility and the ability to function with constantly changing and multiple priorities. - Excellent written and communication skills for facilitating and representing company needs, including Microsoft Word technical skills. - Excellent presentation skills, including PowerPoint technical skills. - Excellent organizational skills. Benefits - Competitive pay with bonus opportunities. - Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance. - Relocation assistance. - Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed. - Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP. Compensation Information The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process. Pay Range: $97,580.00 - $126,795.00 Travel Requirement This position requires significant travel, up to 40%. Equal Opportunity Employer Southwest Power Pool is an equal opportunity employer that makes employment decisions without regard to race, religion, color, national origin, citizenship, sex, gender identity, sexual orientation, veteran status, age, disability status or any other characteristic protected by applicable law. Further, Southwest Power Pool makes good faith efforts to employ and advance in employment qualified protected veterans and qualified individuals with disabilities. If you need a reasonable accommodation for any part of the application process, please contact us at HR@spp.org and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool.

United States
$97.6K - $126.8K / year
AAA logo

Strategic Program Manager II

AAA

Proud to serve our 62+ million members, help travelers see the world and drive real change to improve road safety.

Program Manager16 days ago
Full TimeRemoteTeam 5,001-10,000Since 1902H1B Sponsor

• Lead complex, cross-functional programs with high business impact • Own planning, governance, risk management, stake-holder alignment, and execution tracking • Partner with senior leaders to translate strategy into actionable programs • Lead and manage program activities to ensure timely and successful completion, providing strategic direction and oversight • Establish operational objectives and work plans and delegate assignments as appropriate • Develop and maintain comprehensive program plans, including scope, timelines, and resource allocation, ensuring alignment with organizational goals • Implement strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results • Oversee the execution of multiple complex projects, ensuring they are aligned with program goals and objectives • Manage interdependencies and integration across projects, ensuring seamless coordination and delivery • Create scalable mechanisms, templates, rhythms, and operating models for program execution • Communicate clearly with executives, business owners, and technical teams • Establish and monitor key performance indicators to measure program success • Use these metrics to drive performance improvements and ensure program objectives are met • Regularly review and adjust critical metrics to align with evolving program goals • Implement quality assurance processes to ensure that project deliverables meet the required standards and specifications • Capture and share lessons learned and best-practices across projects to promote continuous improvement and knowledge sharing within the organization • Establish a knowledge repository for future reference • Address and resolve conflicts that arise within the program, ensuring that issues are managed effectively and do not impact program success • Implement conflict resolution strategies to maintain a collaborative work environment • Develop and deliver comprehensive program reports to senior management, providing insights into program performance, risks, and opportunities • Ensure transparency and accountability in program reporting • Encourage innovation within the program, identifying opportunities for process improvements and implementing new approaches to enhance program outcomes • Foster a culture of continuous improvement and innovation • Provide training and development opportunities for project managers and coordinators, ensuring they have the skills and knowledge needed to succeed • Mentor and guide junior program managers to build a strong talent pipeline • Serve as a thought-leader in program management, contributing to the development of best-practices and standards with the COE and portfolio management office • As appropriate, manage relationships with external vendors and suppliers, ensuring that their contributions align with program goals and deliver value to the organization • Negotiate contracts and manage vendor performance • Identify and manage program risks, interdependencies, and develop and implement mitigation strategies • Monitor the status of risks throughout the program and inform key audiences • Conduct regular risk assessments and update risk management plans • Manage program budgets and financial forecasts, ensuring cost-effectiveness and alignment with financial goals • Monitor financial performance and make necessary adjustments • Ensure adherence to budgets and financial targets. • Partners closely with our change management leaders/practitioners to align on change management deliverables needed to drive adoption and readiness

California + 4 moreAll locations: California | Louisiana | South Carolina | Virginia | Washington
$144.5K - $192.6K / year
Job Closed
WiredPeople, Inc. logo

Program Manager

WiredPeople, Inc.

Providing subject matter expertise to the ever-changing world of public health.

Program Manager16 days ago
Full TimeRemoteTeam 11-50H1B No Sponsor

• Ensure the collective output of all projects aligns with the goals and objectives. • Establish reporting structures, standards, and rules of engagement for all project managers within the program. • Navigate high-level executive relationships and expectations, serving as a liaison with external partners. • Identify and manage inter-project dependencies to ensure smooth execution across the program. • Strategically allocate budgets and personnel to highest-priority initiatives. • Measure and report on how program activities improve business outcomes after project completion. • Facilitate project execution by creating Work Breakdown Structures (WBS), managing critical paths, and leveling resources to prevent team burnout. • Oversee day-to-day project activities, including budget tracking, quality control, and facilitating daily stand-ups. • Develop and maintain key project artifacts, such as Business and Technical Requirements Documents (BRD/TRD), "as-is" and "to-be" solution models, and wireframes. • Provide regular status updates, reports, and other required documentation to the Contract Manager.

Florida
Full TimeRemoteTeam 51-200H1B Sponsor

• Program delivery • Serve as Intact's primary delivery presence on-site, owning the client relationship, program outcomes, and day-to-day execution. • Lead end-to-end delivery across AppDynamics, Splunk, and Datadog workstreams, managing scope, schedule, budget, and risk in parallel. • Own and maintain the program team structure, integrated program plan, keeping workstreams, subcontractors, vendors and client stakeholders aligned. • Support and enforce delivery standards, status cadences, risk registers, and change control processes. • Establish JIRA based delivery framework within a federal program structure, balancing the team's need for agility with the client's governance requirements. • Stakeholder management • Serve as the primary point of contact for the client's program leadership and technical teams. • You are the face of Intact on this engagement. Responsible for advising, consulting, in devising approaches how to achieve strategic goals and desired business outcomes. • Produce executive-ready reporting on a consistent cadence, including weekly status updates for CIO, monthly steering committee materials, and escalations as needed. • Maintain a parallel reporting cadence to Intact leadership covering financials, utilization, risk, and relationship health. • Manage competing priorities across multiple federal stakeholder groups and build trust at every level. • Platform coordination • Coordinate delivery teams across the monitoring platform suite without needing to be the technical expert on each. • Work closely with architects and lead engineers to surface dependencies, remove blockers, and keep delivery on track. • Ensure all platform work connects to the client's broader Enterprise Observability strategy, including ServiceNow integration points. • Continuous improvement • Run structured retrospectives and turn what you learn into repeatable process improvements. • Identify scope growth, change order opportunities, and delivery risks early and communicate them to Intact leadership without delay. • Contribute to Intact's internal delivery frameworks and monitoring practice playbooks.

United States