Role Description ESO is searching for an experienced product manager to take the reins of products used by Hospitals to record a patient's journey and provide life-changing insights into healthcare improvements. As the product manager behind this product line, you will combine technology and design to solve real customer problems in a way that meets the needs of the business. This is achieved by engaging with stakeholders and applying product discovery techniques and evaluating success through leading and lagging indicators. Our vision is to provide our customers with meaningful information that leads to actionable outcomes, improving community health and safety through the power of data. The ideal candidate has strong product acumen and experience utilizing AI for efficiency gains, as well as the soft skills to coordinate with all functional areas of the organization towards successful product launches. What You’ll Be Doing - Manage the planning and execution throughout the product lifecycle; market analysis, requirements gathering, ideation, decision making, software development, and go-to-market readiness with cross-functional teams. - Define product vision, strategy, and roadmap for your product portfolio. - Communicate the product vision by highlighting proposed features and their business value. - Engage with a variety of stakeholders (Sales, Support, Onboarding, Compliance, Executives) in an ongoing dialogue to understand and manage competing priorities and tradeoffs. - Gather and refine product requirements from a variety of input streams, from direct customer input through support channels, to steering committees. - Prioritize initiatives based on a multitude of variables: industry compliances, customer needs, sales drivers, technology changes, etc. - Own the intake of and triage of customer feedback through Pendo to optimize Net Promoter Scores (NPS) and Product Engagement Scores (PES). - Work as a product trio with product design and engineering to determine viability, feasibility and desirability. - Manage releases as a collection of new/incremental features, architectural improvements, and allocations for technical debt. - Work with system architects to understand architectural work to assist with decision-making and sequencing of the key technological infrastructures to support your product. - Create enablement documentation and playbooks to empower internal teams. - Contribute to retrospectives and evaluate returns on investment. - Provide direct support and coaching to all levels of management as they help their direct reports. - Plan and execute the adoption of ESO development methodology (PIs & Sprints, PRDs and BRDs, release notes, product enablement) and tools (Jira, Confluence, Teams, etc) in close collaboration with Engineering leadership. Qualifications - At least 3-5 years of experience in product management. - Experience in product management at a fast-growing software company. - Proficient and experienced using AI to optimize your day-to-day job, as well as building AI-first product solutions. - Strong track record monitoring success via outcomes and metrics. - Significant experience defining and launching features that meet the needs of both the customers and the business. - Demonstrated strategic planning and operational execution skills, including process improvement. - Experience mentoring and developing junior talent and driving product excellence. Benefits - Competitive health plans (medical, dental, & vision insurance) - PTO (starting at 20 days) & 12 company holidays - 401(k) with company match - Telemedicine service provided by ESO - Savings accounts (FSA, HSA, DCA) - Employee Assistance Program (EAP) - Annual health and wellness reimbursement - Peace of mind benefits such as life insurance, disability insurance, and worksite benefits - Paid parental leave, new child program, & flexible parental return-to-work options - Casual office environments and unlimited office snacks and drinks

• Responsible for equipping team with detailed requirements through product backlog to build high quality products • Collaborate with cross-functional teams to take complex business problems and break them into simple, effective user stories • Ensure end product aligns with company’s mission and vision of becoming a global GovTech champion

Role Description As a Product Manager at Athennian, you help shape how modern governance operations are built for some of the world’s most complex organizations. Working closely with engineering, design, and customers, you identify meaningful problems and turn them into products that bring clarity and efficiency to corporate structures. This role is suited for someone motivated to build impactful software alongside talented teams. It requires strong product judgment, curiosity, and the ability to move quickly while making thoughtful decisions that advance the platform. You bring a collaborative mindset, learn from those around you, step in to guide when needed, and build strong partnerships across teams to deliver meaningful outcomes for our customers. What you'll do: - Talk to customers often. Develop a deep understanding of how legal, finance, and governance teams operate and where their workflows break down. - Set product direction and roadmap priorities, balancing customer needs, company goals, and technical feasibility. - Partner closely with Engineering and Design to turn complex problems into thoughtful, well-built product solutions. - Make clear product decisions using customer insight, market context, and commercial inputs such as pricing, packaging, and segmentation. - Work with Sales, Support, and Implementation to ensure product launches are well understood and successful for customers. - Define product requirements and user stories that help engineering teams build efficiently while maintaining a high bar for quality. - Stay informed on industry trends, regulatory changes, and how governance operations are evolving. - Use AI tools in day-to-day product work to prototype ideas, accelerate discovery, and explore new ways to solve customer problems. - Identify opportunities where emerging technologies, including AI, can meaningfully improve customer workflows. Qualifications - 5+ years of product management experience building B2B SaaS products. - A track record of owning product areas from discovery through launch and iteration. - Strong product judgment and the ability to make thoughtful trade-offs in fast-moving environments. - Experience working closely with engineering and design to deliver high-quality products. - Comfortable leading customer discovery and translating insights into product decisions. - Familiarity with AI tools and curiosity about how emerging technologies can improve products and workflows. - Clear communication and the ability to align teams around product direction and outcomes. - Previous experience in a startup/scale up environment. - Nice to Have: Experience working in Legal-tech, Fintech, or other complex enterprise software environments. Location We have embraced a distributed model of working to reach the best talent in the world. While some roles may require proximity to our Toronto, Calgary and Vancouver offices, roles based outside our office locations can be remote in Canada and the US. Please only apply if you are able to live and work full-time in the US and Canada. #LI-Remote Our Culture - Outcome Driven: We focus on setting ambitious goals and achieving measurable results. - Wide Responsibility: Our team is empowered to take ownership from problem identification to implementation. - Learning Mindset: We embrace curiosity and reject the status quo. - Strategic Speed: We make fast, effective decisions and embrace a bias for action. Benefits - We’re a remote-first company built on trust, autonomy, and accountability. - Work-Life Balance: Minimum of 3 weeks vacation, 5 sick days, and 6 personal/flex days, plus a company-wide winter holiday shutdown. - Comprehensive Coverage: Health, dental, and vision, long-term disability, and a Health Spending Account (HSA). - Family Support: Flexible parental leave benefits, including top-ups. - Remote Setup: A dedicated work-from-home allowance to get you set up for success.

Role Description You’ll become a subject matter expert on multiple applications and provide exceptional customer service to both technical and non-technical customers. Your responsibilities include: - Responding to customers in a timely, efficient, accurate, and empathetic manner. - Supporting a wide range of technologies. - Investigating application issues and resolving customer problems using exceptional critical thinking. - Adhering to established processes. - Contributing to internal documentation to develop best practices and enhance team processes. - Facilitating peer-to-peer training. - Reassigning or escalating cases as needed. Qualifications - Minimum of 2 years' experience working in customer service or support roles. - Technical proficiency with a solid understanding of HTML and CSS. - Previous experience in the SaaS, Ecommerce, or Marketing industry. - Advanced problem-solving skills to investigate, troubleshoot, and resolve complex issues. - Excellent communication skills, well-organized, and patient. - Ability to adapt effortlessly to various customer situations. Company Description Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.