Go beyond the expected.
Product Expert
Location
South Africa
Posted
7 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Product Expert
Dotdigital
Role Description You’ll become a subject matter expert on multiple applications and provide exceptional customer service to both technical and non-technical customers. Your responsibilities include: - Responding to customers in a timely, efficient, accurate, and empathetic manner. - Supporting a wide range of technologies. - Investigating application issues and resolving customer problems using exceptional critical thinking. - Adhering to established processes. - Contributing to internal documentation to develop best practices and enhance team processes. - Facilitating peer-to-peer training. - Reassigning or escalating cases as needed. Qualifications - Minimum of 2 years' experience working in customer service or support roles. - Technical proficiency with a solid understanding of HTML and CSS. - Previous experience in the SaaS, Ecommerce, or Marketing industry. - Advanced problem-solving skills to investigate, troubleshoot, and resolve complex issues. - Excellent communication skills, well-organized, and patient. - Ability to adapt effortlessly to various customer situations. Company Description Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.
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