ESO

Role Description We are seeking a highly motivated and experienced Senior Data Scientist to join our Data Platform team. In this role, you will contribute to the design, development, and deployment of machine learning models and advanced analytics solutions that power our products and drive meaningful business outcomes. You will work closely with our engineering and research teams, collaborating on innovative projects that leverage modern ML frameworks, robust data pipelines, and scalable cloud platforms. What You’ll Be Doing - The Day to Day - Design, develop, and validate machine learning models for a variety of prediction, classification, and optimization tasks. - Collaborate with data engineers, product teams, researchers, and clinical subject matter experts to source, clean, and transform large, complex datasets for modelling and analysis. - Conduct exploratory data analysis, feature engineering, model selection, and hyperparameter tuning using modern ML libraries. - Implement and evaluate statistical models, supervised/unsupervised algorithms, and time series forecasting methods. - Develop reproducible, well-documented code using Python and industry-standard ML frameworks (e.g., scikit-learn, XGBoost, LightGBM, PyTorch, TensorFlow). - Communicate findings and insights to both technical and non-technical stakeholders through clear visualizations and presentations. - Translate business problems into machine learning solutions and contribute to model operationalization strategies. - Stay current with advancements in machine learning, AI, and data science practices. Qualifications - 5-7 years of professional experience developing machine learning and data science solutions in production environments. - Strong proficiency in Python, including core data science libraries: pandas, numpy, scikit-learn, matplotlib, polars, etc. - Experience with ML model development, evaluation, and deployment workflows. - Experience with MLOps tools and practices. - Hands-on experience with SQL and working with large-scale relational datasets. - Solid understanding of statistical modelling, data mining, and algorithm development. - Experience working in cross-functional teams and translating business needs into technical solutions. - Excellent communication, problem-solving, and analytical skills. Requirements - Experience deploying ML models using Azure Machine Learning or other cloud-native ML platforms. - Familiarity with Snowflake for data access, feature storage, or model deployment integration. Benefits - Competitive health plans (medical, dental, & vision insurance) - PTO (starting at 20 days) & 12 company holidays - 401(k) with company match - Telemedicine service provided by ESO - Savings accounts (FSA, HSA, DCA) - Employee Assistance Program (EAP) - Annual health and wellness reimbursement - Peace of mind benefits such as life insurance, disability insurance, and worksite benefits - Paid parental leave, new child program, & flexible parental return-to-work options - Casual office environments and unlimited office snacks and drinks

Role Description ESO is looking for a collaborative and detail-oriented Marketing Campaign Specialist to join our growing marketing team. In this fully remote role, you will help plan, execute, and optimize multi-channel marketing campaigns that drive brand awareness, pipeline growth, and customer engagement across the ESO suite of Emergency Response and Healthcare software and data solutions. Reporting to the Sr. Marketing Campaign Manager, you will work with a marketing team distributed across the Czech Republic and the U.S. to reach and engage our core audiences: EMS agencies, fire departments, hospitals, and government entities. This is a remote position, with candidates required to be based in the Czech Republic. Qualifications - 5+ years of experience in B2B marketing campaign management, demand generation, or a related role. - Excellent written and verbal communication skills and comfort with collaborating asynchronously across time zones. - Proven track record of planning and executing multi-channel campaigns that deliver measurable pipeline and revenue impact. - Strong project management skills with the ability to manage multiple campaigns simultaneously in a fast-paced environment. - Experience working with marketing and project management tools. Experience with platforms like HubSpot, Salesforce, or Monday.com is a plus. - A basic understanding of campaign analytics and reporting; ability to work with data to drive decisions. - A collaborative mindset and openness to input and feedback from teammates to achieve the best outcome possible. Requirements - Knowledge of paid media platforms (Google Ads, LinkedIn Ads). - Knowledge of ABM (Account-Based Marketing) strategies and tools. - Familiarity with the EMS, fire service, or hospital technology landscape. Company Description ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our Canada, UK, and US offices.

Role Description As ESO continues to expand its global footprint, we are building the in-region finance leadership to match. The Controller, Europe will serve as ESO's senior accounting presence across our European operations, providing local leadership and expertise while working in close partnership with our centralized Global Accounting teams based in the United States. This role will support existing entities and will play an active part in establishing new operations as ESO's European footprint grows. The role may also carry oversight responsibility for our Australia business, a focused and growing operation. This is a hands-on, visible role for a technically strong accountant who thrives at the intersection of local compliance and global operations, and who wants to be an integral part of a mission-driven company. Qualifications - Qualified accountant (ACA, ACCA, CIMA, CPA, or equivalent) with 8 or more years of progressive accounting and finance leadership experience, ideally in a US-parented multinational or private equity-backed organization. - Deep knowledge of UK GAAP and IFRS, with the ability to bridge local statutory requirements and US GAAP reporting for a US parent company. - Practical experience managing statutory accounts, working with external auditors, and owning the full audit cycle across multiple entities. - Hands-on experience with VAT and indirect tax compliance across at least one European jurisdiction, with the ability to coordinate across multiple. - Experience operating within a multinational company, ideally with a centralized or shared-services accounting model. - Demonstrated ability to manage corporate tax compliance across multiple European jurisdictions in partnership with external advisors. - Strong understanding of multi-currency consolidations, cash flow management, and intercompany transactions including FX considerations. - Experience supporting entity formation, including opening bank accounts, establishing accounting systems, and working through local registration requirements. - Excellent communication skills, with the ability to work effectively across time zones and with US-based colleagues. - Comfort operating in ambiguity and a proactive approach to building scalable processes in a fast-growing, private-equity backed environment. Requirements - Own the accounting review process for all European entities, serving as the primary local point of accountability for monthly, quarterly, and annual close activities. - Partner with the centralized Global Accounting team in the US to ensure accurate, timely financial reporting across the region. - Review and approve journal entries, reconciliations, and supporting schedules for European entities. - Ensure financial statements are prepared in accordance with both local GAAP (UK GAAP, IFRS) and US GAAP, bridging requirements across both frameworks. - Serve as the in-region subject matter expert on local statutory requirements, accounting standards, and multi-entity consolidations. - Manage all statutory audit activity across European entities, including coordinating with external auditors, preparing audit files, and resolving queries. - Oversee corporate tax compliance across the UK, Ireland, Denmark, Czech Republic, and any future European markets, coordinating with local advisors as needed. - Monitor regulatory and reporting obligations across all active jurisdictions, ensuring ESO remains in good standing. - Own cash flow visibility and forecasting for the European region. - Manage multi-currency reconciliations and monitor foreign exchange (FX) exposure across the region, working with the global team on hedging and risk management as needed. - Serve as the primary regional counterpart to ESO's global cash flow function, providing timely and accurate inputs to global liquidity planning. - Manage regional banking relationships and ensure sufficient liquidity across entities. - Lead all accounting-related workstreams for new entity formations in the region, including coordination with legal counsel, local formation agents, and government authorities. - Manage the establishment of new bank accounts for each entity, ensuring appropriate signatories, controls, and connectivity to ESO systems. - Develop and implement transfer pricing arrangements for new entities in coordination with ESO tax advisors. - Support post-acquisition financial integration for any future European acquisitions, including chart of accounts alignment, intercompany setup, and statutory reporting cutover. - Participate in regional RFPs from an accounting and compliance perspective, ensuring ESO is appropriately positioned to operate in new markets. - Collaborate with global finance leadership on international expansion initiatives, serving as the regional finance lead for new market entry. - Contribute to transfer pricing documentation and policy as ESO's European structure evolves. - Act as a strategic bridge between regional operations and US corporate headquarters, translating complex international accounting positions for US stakeholders clearly and in a timely manner. - Provide oversight for ESO's Australia entity, coordinating with local advisors and the Global Accounting team to ensure compliance and reporting obligations are met. Benefits - 7.5% employer pension contribution (with salary sacrifice available). - 39 days of holiday leave in your first year, rising to a maximum of 44. - Family coverage that extends to your partner and children through private medical insurance. - Life insurance (4 x base salary). - Income protection insurance. - A generous pension contribution. - Private medical insurance including optical and dental. - A health cash plan. - Modern City Centre office in Belfast - Northern Ireland, and a flexible hybrid working policy (this role is Remote within UK). - AwardCo Recognition Program. - Enhanced paternity leave and pay, enhanced adoptive pay, enhanced maternity pay - 12 weeks full pay after 6 months' service. - Enhanced short and long-term sick pay. - 25 days holiday which increases year on year until you reach 5 years of service + 14 additional days.

Role Description ESO is looking for a Digital Marketing Project Manager who operates at the intersection of strategy, technology, and execution. In this role, you’ll own the end-to-end digital strategy for our diverse audiences, translating C-suite business goals into high-impact digital programs that drive measurable pipeline growth. You’ll work across paid media, SEO, web, CRM, and marketing automation, bringing together cross-functional teams and agency partners from project kickoff through to results. We’re looking for someone who brings both the strategic clarity to define a long-term roadmap and the operational discipline to execute it, while being able to report back to leadership with data that ties digital investment directly to business outcomes. If you’ve built and owned digital programs in B2B SaaS or the healthcare/public safety tech space, thrive at the crossroads of marketing and technology, and know how to hold teams accountable to real performance benchmarks, we’d love to hear from you. What You’ll Be Doing - Own the Digital Strategy: Lead and execute a comprehensive digital strategy for multiple audience segments, owning the big-picture roadmap and channel-level tactics. - Drive Business Impact: Serve as a direct link between C-suite priorities and day-to-day digital execution. Turn high-level business goals into scoped, deliverable projects with clear outcomes. - End-to-End Project Ownership: Take projects from concept to completion, defining scope, setting KPIs, managing budgets, and driving timelines across internal teams and agency partners. - Marketing Technology Leadership: Own the integration and day-to-day performance of our marketing tech stack, including CRM, CDP, and automation platforms. - Clear, Accountable Reporting: Craft a clear narrative of how digital investments are moving contributing to pipeline growth, lead quality, and efficient CAC. Qualifications - 6+ years in digital marketing, including at least 3 years in a project management or strategy-focused capacity. - Background in B2B SaaS or healthcare/public safety technology is a strong differentiator. - Hands-on experience with the modern marketing stack – Salesforce, HubSpot, GA4, or comparable platforms. - A track record of managing agency partners with clear expectations and accountability to performance benchmarks. - A portfolio – or clear examples – of projects you owned end-to-end that produced measurable business growth. Requirements - Hands-on experience across digital disciplines: paid media, SEO, web development, analytics, and CRM – and the ability to oversee and speak to each of them. - Ability to define a long-term, audience-specific digital strategy and tie it back to business objectives with clarity and strong rationale. - Strong project management skills, structured and data-driven planning and execution, communication abilities allowing you to bring together cross-functional teams and vendors. - Intersection of martech and business: you can oversee agencies and talk to their tech specialists, then present a pipeline impact and growth strategy deck to leadership. - Budget management: As the accountable budget owner, you know how to effectively allocate a sizeable budget to maximize spend efficiency, and aren’t afraid to independently make decisions on what to scale and what to cut. Benefits - ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. - We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. - We’re small enough to be nimble and fun, but big enough to be a great place to work. - We serve thousands of customers out of our Canada, UK, and US offices.

Role Description ESO is seeking a Manager of Revenue Enablement whose primary mandate is RevTech utilization, adoption, and platform governance. This role owns the strategy, health, and measurable impact of our revenue enablement technology stack — including Highspot, Gong, and future platforms — ensuring every seller actively uses these tools in accordance with defined processes and that the organization can demonstrate clear value creation from its RevTech investment. Sitting within Revenue Operations, this role also serves as the connective tissue between Marketing, Sales, and RevOps, ensuring that every customer-facing seller has the knowledge, content, and tools required to engage buyers effectively and close with confidence. The ideal candidate is an organized, data-literate enablement professional who thrives on building structure where ambiguity currently exists. You will own the single platform to organize, manage, and distribute sales content, training, and guidance—ensuring reps can easily find and use the most relevant, up-to-date materials. You will use AI to recommend next-best actions, surface high-impact content, and measure what works—helping teams improve win rates and sales productivity. You will integrate coaching and training for continuous learning that align sales teams with messaging and drive consistent execution. And you will triage and prioritize inbound enablement requests from sales and marketing stakeholders, to bring organization and a disciplined enablement execution rhythm to a team that is ready to scale. Qualifications - 4+ years of experience in sales enablement or revenue enablement, or a closely related go-to-market function. - Demonstrated ability to build with cross-functional partners, including intake workflows, content libraries, knowledge management systems, or sales enablement hubs (i.e. Highspot). - Strong project management skills with a track record of managing multiple concurrent requests and priorities without losing quality or responsiveness. - Excellent collaborating with Sales, Marketing, and Product stakeholders in a fast-paced, cross-functional environment. - Comfort working in or alongside a Revenue Operations structure, with familiarity with CRM platforms (Salesforce preferred). - Experience working in a b2b SaaS company, ideally in a vertical market or public safety/healthcare-adjacent space. - Familiarity with sales enablement hubs or content management platforms (e.g., Highspot, Seismic, Showpad, or similar). - Proficiency with tools commonly used in sales enablement material delivery (e.g. PowerPoint, Canva, or equivalent). - Working knowledge of learning management systems (LMS) or on-demand learning platforms. - Analytical mindset with experience using data to identify enablement gaps and prioritize investment. Requirements - Own platform strategy, governance, and seller experience across Highspot, Gong, and future RevTech. - Drive adoption, utilization, and process compliance across all enablement platforms. - Proactively identify users who are not following established workflows and implement targeted interventions. - Build frameworks that measure RevTech value creation. - Build automation workflows and AI-powered surfaces that push the right content and coaching signals to sellers. - Produce and own cadenced RevTech performance reporting for GTM leadership. - Serve as the single point of contact for all sales and revenue team requests related to enablement. - Build and manage a transparent intake and prioritization process. - Own the centralized sales enablement hub. - Establish and enforce version control processes. - Distribute timely and relevant information to the appropriate sales audiences. - Partner with RevOps to align enablement content and programming. - Collaborate with Marketing to ensure clean handoffs of launch content. - Support the broader "Precision Enablement" initiative. Benefits - Competitive health plans (medical, dental, & vision insurance) - PTO (starting at 20 days) & 12 company holidays - Volunteer Day (1 day) - 401(k) with company match - Telemedicine service provided by ESO - Savings accounts (FSA, HSA, DCA) - Employee Assistance Program (EAP) - Annual health and wellness reimbursements - Peace of mind benefits such as life insurance, disability insurance, and worksite benefits - Paid parental leave, new child program, & flexible parental return-to-work options - Casual office environments and unlimited office snacks and drinks

Role Description The Site Reliability Engineering (SRE) team at ESO is responsible for ensuring the reliability, scalability, and performance of our production systems. We operate at the intersection of engineering and operations, with a strong focus on automation, observability, and continuous improvement. As a Site Reliability Engineer, you will work hands-on with cloud-native systems, supporting production and pre-production environments to maintain system health, improve resiliency, and optimize performance. You’ll partner closely with engineering, infrastructure, and database teams to troubleshoot complex issues, enhance automation, and ensure our services meet reliability and availability expectations. This role is ideal for an engineer who enjoys solving challenging problems, digging into application and database behavior, and continuously improving how systems operate in a fast-paced, high-impact environment. What You’ll Do - Support and maintain production and non-production cloud environments (Cloud Azure/AWS). - Troubleshoot complex, distributed, cloud-based applications to identify root causes and implement durable fixes. - Monitor system health, performance, and reliability using observability tools (e.g., New Relic, ELK and Zabbix). - Investigate application and database performance issues, including writing and optimizing SQL queries. - Participate in incident response, debugging, and post-incident reviews focused on continuous improvement. - Contribute to CI/CD pipelines (e.g., Azure DevOps) to improve automation, reliability, and deployment processes. - Write and maintain automation scripts (PowerShell, bash, Python or similar) to streamline operational workflows. - Collaborate with developers to understand code behavior and support troubleshooting efforts in C#/.NET-based systems. - Help improve reliability standards, documentation, and operational best practices. Qualifications - Hands-on experience working in a cloud environment (Microsoft Azure strongly preferred). - Experience supporting and troubleshooting complex, cloud-native applications in production environments. - Strong understanding of relational databases and solid experience writing and troubleshooting SQL queries. - Ability to read and understand application code (preferably C#/.NET) to support debugging and issue resolution. - Experience working with at least one CI/CD platform (e.g., Azure DevOps). - Familiarity with monitoring and observability tools (e.g., New Relic) and core concepts such as logs, metrics, and traces. - Experience with scripting/automation (PowerShell preferred). - Strong analytical and problem-solving skills with attention to detail. - Clear written and verbal communication skills. Requirements - Passionate about reliability engineering and operational excellence. - Curious and eager to learn, actively seeking feedback and continuously growing your technical skill set. - Coachable and adaptable, able to thrive in a fast-paced and evolving environment. - Comfortable navigating ambiguity and taking ownership of problems through to resolution. - A collaborative team player who values accountability and continuous improvement. Nice to Have - Experience working with Linux-based systems. - Experience working with Kubernetes and container systems. - Exposure to infrastructure-as-code tools (e.g., Terraform). - Familiarity with Git-based version control workflows. Benefits - Competitive health plans (medical, dental, & vision insurance). - PTO (starting at 20 days) & 12 company holidays. - 401(k) with company match. - Telemedicine service provided by ESO. - Savings accounts (FSA, HSA, DCA). - Employee Assistance Program (EAP). - Annual health and wellness reimbursement. - Peace of mind benefits such as life insurance, disability insurance, and worksite benefits. - Paid parental leave, new child program, & flexible parental return-to-work options. - Casual office environments and unlimited office snacks and drinks.

Role Description ESO is searching for an experienced product manager to take the reins of products used by Hospitals to record a patient's journey and provide life-changing insights into healthcare improvements. As the product manager behind this product line, you will combine technology and design to solve real customer problems in a way that meets the needs of the business. This is achieved by engaging with stakeholders and applying product discovery techniques and evaluating success through leading and lagging indicators. Our vision is to provide our customers with meaningful information that leads to actionable outcomes, improving community health and safety through the power of data. The ideal candidate has strong product acumen and experience utilizing AI for efficiency gains, as well as the soft skills to coordinate with all functional areas of the organization towards successful product launches. What You’ll Be Doing - Manage the planning and execution throughout the product lifecycle; market analysis, requirements gathering, ideation, decision making, software development, and go-to-market readiness with cross-functional teams. - Define product vision, strategy, and roadmap for your product portfolio. - Communicate the product vision by highlighting proposed features and their business value. - Engage with a variety of stakeholders (Sales, Support, Onboarding, Compliance, Executives) in an ongoing dialogue to understand and manage competing priorities and tradeoffs. - Gather and refine product requirements from a variety of input streams, from direct customer input through support channels, to steering committees. - Prioritize initiatives based on a multitude of variables: industry compliances, customer needs, sales drivers, technology changes, etc. - Own the intake of and triage of customer feedback through Pendo to optimize Net Promoter Scores (NPS) and Product Engagement Scores (PES). - Work as a product trio with product design and engineering to determine viability, feasibility and desirability. - Manage releases as a collection of new/incremental features, architectural improvements, and allocations for technical debt. - Work with system architects to understand architectural work to assist with decision-making and sequencing of the key technological infrastructures to support your product. - Create enablement documentation and playbooks to empower internal teams. - Contribute to retrospectives and evaluate returns on investment. - Provide direct support and coaching to all levels of management as they help their direct reports. - Plan and execute the adoption of ESO development methodology (PIs & Sprints, PRDs and BRDs, release notes, product enablement) and tools (Jira, Confluence, Teams, etc) in close collaboration with Engineering leadership. Qualifications - At least 3-5 years of experience in product management. - Experience in product management at a fast-growing software company. - Proficient and experienced using AI to optimize your day-to-day job, as well as building AI-first product solutions. - Strong track record monitoring success via outcomes and metrics. - Significant experience defining and launching features that meet the needs of both the customers and the business. - Demonstrated strategic planning and operational execution skills, including process improvement. - Experience mentoring and developing junior talent and driving product excellence. Benefits - Competitive health plans (medical, dental, & vision insurance) - PTO (starting at 20 days) & 12 company holidays - 401(k) with company match - Telemedicine service provided by ESO - Savings accounts (FSA, HSA, DCA) - Employee Assistance Program (EAP) - Annual health and wellness reimbursement - Peace of mind benefits such as life insurance, disability insurance, and worksite benefits - Paid parental leave, new child program, & flexible parental return-to-work options - Casual office environments and unlimited office snacks and drinks

Role Description We're building a best-in-class Finance Business Partner organization, and this is a rare opportunity to be a founding member of our team. Reporting to the VP of Strategic Finance, you'll serve as the dedicated finance partner to our Technology and Product leaders, becoming the trusted advisor who translates product roadmaps and technology investments into long-term financial models and strategic insights. This isn't a traditional finance role where you simply track R&D spend. You'll be deeply embedded with Engineering and Product teams, speaking their language and understanding the technical architecture behind our multi-product portfolio. You'll build sophisticated multi-year financial views of product development, master the complexities of capitalized software costs and R&D tax credits, and help leaders make critical trade-off decisions on where to invest engineering capacity. We're becoming an AI-first finance team, actively leveraging cutting-edge technology and forward-looking thinking to transform how we operate. What You'll Own - Product & Technology Financial Planning - Build comprehensive multi-year financial models for our complex, multi-product portfolio. - Partner with Product and Engineering leaders to understand technical architecture and capacity constraints. - Create sophisticated scenario analyses that evaluate trade-offs between product investments. - Develop frameworks to measure product development efficiency. - Model the long-term P&L impact of product decisions. - Technology Finance Expertise - Own and optimize the capitalized software costs process. - Lead the R&D tax credit process. - Manage the interplay between operating expense and capitalized development costs. - Build and maintain headcount and expense models for Technology teams. - Understand cloud infrastructure costs and help optimize the economics. - Product & Engineering Partnership - Serve as the strategic finance partner to the CPTO and their Senior Leadership team. - Speak the language of the technology teams. - Build trusted relationships by demonstrating genuine curiosity. - Partner with Product leaders on roadmap prioritization. - Collaborate with Engineering leaders on organizational design and hiring plans. - Product Investment & Portfolio Management - Lead business case analysis for new product initiatives. - Build ROI models for technology investments. - Evaluate build vs. buy vs. partner decisions for technical capabilities. - Track product development against business case projections. - Help Product leaders understand unit economics by product line. - Business Planning & Forecasting - Lead the annual operating plan (AOP) process for Technology and Product. - Drive monthly forecasting for R&D expenses. - Own the quarterly re-forecasting process. - Develop hiring and capacity models. - Create long-range forecasts for the product portfolio. - Executive Communication & Reporting - Prepare and present Technology and Product performance updates. - Translate complex technical investments into compelling narratives. - Proactively surface risks to development timelines or budget targets. - Partner with the broader FP&A team for consistency in messaging. Qualifications - 7 - 10 years of progressive finance experience with deep expertise in FP&A supporting Technology and Product organizations. - Technology finance expertise required. - Private equity-backed or high-growth company experience strongly preferred. - Experience supporting multi-product software companies. - Proven track record building multi-year financial models. - Bachelor's degree required; MBA preferred but not required. - Expert-level proficiency in Excel and financial modeling. - Experience with modern FP&A tools. - Familiarity with engineering tools and workflows. Benefits - Competitive health plans (medical, dental, & vision insurance). - PTO (starting at 20 days) & 12 company holidays. - 401(k) with company match. - Telemedicine service provided by ESO. - Savings accounts (FSA, HSA, DCA). - Employee Assistance Program (EAP). - Peace of mind benefits such as life insurance and disability insurance. - Paid parental leave and flexible parental return-to-work options.

Role Description As a Regional Account Executive (AE), you manage the sales process for new business sales within the Fire/EMS market to meet sales goals within a defined territory. Your focus will be new logo acquisition to include prospecting and networking efforts. Reporting to the Director of Outside Sales you will be part of our FEMS Sales team. This is a remote opportunity for someone living in the Northeast. - Develop & manage a sales pipeline for assigned named accounts in a region of the United States. - Develop strategic sales strategies and plans tailored to prospective agencies or departments. - Prospect new business targets through consistent regional engagement, onsite meetings, trade shows, and networking with key decision makers and industry partners. - Demonstrate ESO products through meetings, sales presentations, and engagement of subject matter experts. - Develop and progress sales opportunities that address the specific needs of the client. - Lead and support contract negotiations driving sales opportunities to closure. - Accurately forecast sales opportunities and manage pipeline accordingly. - Work effectively within CRM by actively documenting, updating, and utilizing tools and data to effectively conduct daily activities. Qualifications - 3 - 5 years enterprise/outside sales experience - Ability to travel 50% of the time - Thrives on hunting and uncovering new business - Ability to meet and exceed quota - Team seller mentality and strategic sales mindset - Adept at forecasting to a high level of accuracy - Flexible and adapts quickly in a fast-paced environment - Strong solution based selling skills and ability to navigate complex sales cycles Requirements - Previous EMS, Fire or Military experience - Previous sales experience in the Public Safety, Emergency Services, Government or Healthcare Company Description ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland. Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission. All offers are contingent upon a successful background check. ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor. Applicant Privacy Notice – please click here to review the privacy policy which details how your data is collected, used and protected.

Role Description We’re looking for an experienced Senior Database Administrator to take ownership of our database environments, ensuring they are secure, high-performing, and resilient. This role combines deep technical expertise with leadership and collaboration, supporting both on-premises and cloud-based platforms while driving best practices across the organization. - Manage, maintain, and optimize database systems to ensure high availability, reliability, and performance - Lead performance tuning and troubleshooting efforts, identifying bottlenecks and implementing effective solutions - Design, implement, and support High Availability and Disaster Recovery (HA/DR) strategies - Administer and support cloud database platforms, including Azure SQL Database, Amazon RDS, and Amazon Aurora - Implement and manage database security, including encryption, access controls, and compliance standards - Develop and maintain automation scripts using tools such as PowerShell and T-SQL - Design and manage ETL/ELT processes to support data integration and transformation workflows - Configure and maintain SQL replication to ensure data consistency and availability across systems - Collaborate with development, infrastructure, and business teams to support data-driven initiatives - Provide technical leadership, mentoring junior DBAs and contributing to strategic database planning Qualifications - Strong hands-on experience in database administration (e.g., Microsoft SQL Server or similar platforms) - Proven expertise in performance tuning, query optimization, and troubleshooting complex database issues - Solid experience designing and supporting HA/DR solutions (e.g., clustering, failover, replication) - Experience working with cloud-based database services in Azure and AWS environments - In-depth knowledge of database encryption and security best practices - Proficiency in scripting and automation (PowerShell, T-SQL, or similar) - Experience with ETL/ELT tools and processes - Strong understanding of SQL replication technologies - Excellent problem-solving, communication, and collaboration skills Requirements - Experience in hybrid environments (on-premises and cloud) - Familiarity with DevOps practices and CI/CD pipelines - Relevant certifications in cloud platforms or database technologies - Ability to lead initiatives and influence technical decisions - Strong stakeholder management and cross-team collaboration - Proactive mindset with a focus on continuous improvement Benefits - Competitive health plans (medical, dental, & vision insurance) - PTO (starting at 20 days) & 12 company holidays - 401(k) with company match - Telemedicine service provided by ESO - Savings accounts (FSA, HSA, DCA) - Employee Assistance Program (EAP) - Peace of mind benefits such as life insurance, disability insurance, and worksite benefits - Paid parental leave, new child program, & flexible parental return-to-work options - Casual office environments and unlimited office snacks and drinks