Role Description You’ll become a subject matter expert on multiple applications and provide exceptional customer service to both technical and non-technical customers. Your responsibilities include: - Responding to customers in a timely, efficient, accurate, and empathetic manner. - Supporting a wide range of technologies. - Investigating application issues and resolving customer problems using exceptional critical thinking. - Adhering to established processes. - Contributing to internal documentation to develop best practices and enhance team processes. - Facilitating peer-to-peer training. - Reassigning or escalating cases as needed. Qualifications - Minimum of 2 years' experience working in customer service or support roles. - Technical proficiency with a solid understanding of HTML and CSS. - Previous experience in the SaaS, Ecommerce, or Marketing industry. - Advanced problem-solving skills to investigate, troubleshoot, and resolve complex issues. - Excellent communication skills, well-organized, and patient. - Ability to adapt effortlessly to various customer situations. Company Description Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

Title: Product Owner, Lab Trials Management Systems Location: Durham United States Full time Job Description: We are seeking a Product Owner, Laboratory Trials Management Systems (LTMS) to join IQVIA Laboratories at Durham - Remote. We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development. Job Summary: The Product Owner will provide senior-level expertise in defining, prioritizing, and delivering enhancements to IQVIA's Laboratory Trials Management Systems (LTMS). This role partners closely with scientific, operational, and technology stakeholders to translate complex laboratory business needs into scalable, high‑value system solutions. What You'll Be Doing: - Own and manage the LTMS product backlog, roadmap, and prioritization across competing business demands - Translate laboratory and operational business needs into clear, actionable system requirements and user stories - Define system scope, objectives, and standards while ensuring alignment with enterprise laboratory workflows - Guide and mentor Business Systems Analysts and offshore teams on best practices, documentation standards, and delivery execution - Partner with technical teams to support system design decisions, enhancements, and modernization initiatives - Identify gaps, risks, and improvement opportunities across laboratory systems and processes - Support cross‑functional stakeholders by resolving priority conflicts and driving consensus What We Are Looking For: - Bachelor's degree in Computer Science, Business Administration, or a related field, or equivalent professional experience - Strong experience supporting enterprise or client‑facing laboratory, clinical, or regulated systems - Demonstrated ability to manage complex product backlogs and translate business requirements into system specifications - Other equivalent combination of education, training, and experience may be accepted in lieu of degree The Knowledge, Skills and Abilities Needed for This Role: - Strong product ownership, stakeholder management, and decision‑making skills in complex environments - Ability to balance strategic roadmap planning with hands‑on operational execution - Excellent communication skills with the ability to work across scientific, technical, and business teams What We Offer You: We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees' physical, mental and emotional, financial and social well-being so they can thrive at home and at work, at any stage of their well-being journey. The potential base pay range for this role, when annualized, is $84,600.00 - $211,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Title: Associate Manager, Product Management Location: Remote United States Job Description: At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing, and innovating the mobile games industry, connecting millions of people worldwide daily. What You Will Do: - Implement new monetization features. - Create product design documents outlining behavioral goals, Key Performance Indicators (KPI) targets, and technical requirements. - Identify opportunities for app improvement and potential update risks. - Review app dashboards and models to estimate the KPI impact of new webstore features. - Collaborate with the team on project deliverables. - Work with the development team leaders to ensure the successful development of app features and projects. - Work with the data team to forecast the outcome of features and report the actual data after release. - Expand player segmentation to evolve precise value propositions. - Provide mentorship, guidance, and direction to monetization and LiveOps managers. - Monitor webstore revenue daily and pivot the LiveOps calendar based on performance. - Actively monitor industry trends and implement best practices. - One (1) direct report: Senior Monetization Manager. - Telecommuting from anywhere within the U.S. is allowed. Minimum requirements: - Six (6) years of experience in the job offered, as a Product Manager, Product Marketing Manager, or a related occupation. What We Are Looking For: - Mobile game web portal promotion - Data visualization with Excel, SQL, and Tableau - A/B or multivariate testing - Increasing revenue on a live product - Developing features and products in a game, MMO, consumer web, social network, or entertainment product - Utilize LiveOps tools: custom Google Sheets, Github, Abby (internal A/B testing tool), MODE, Looker, Tableau for SQL reporting, Liquid, Grit, JIRA, and Confluence. Salary: $134,534.00 - $145,126.48 per year Apply here Job Req. ID# 00061096 For candidates in CA, CO, NJ, NY, and WA, the annual salary range is provided below. In addition to base pay, employees may be eligible for equity, bonuses, and a comprehensive benefits package, including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time off. Base pay offered may vary depending on job-related knowledge, skills, and experience. CA, CO, NJ, NY, and WA Annual Salary Range $134,534.00 - $145,126.48 per year For candidates in CA, CO, NJ, NY, and WA, the annual salary range is provided below. In addition to base pay, employees may be eligible for equity, bonuses, and a comprehensive benefits package, including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time off. Base pay offered may vary depending on job-related knowledge, skills, and experience. CA, CO, NJ, NY, and WA Annual Salary Range $13,434—$145,126.48 USD

Title: Senior Product Manager - New Markets CRM Location: Columbus, OH United States Work Type: Remote In the summer of 2025, Veeva Systems announced we are creating a new CRM application to expand our business beyond the Life Sciences industry. Come join the New Markets team for a chance to contribute and leave a lasting impact on this new initiative and Veeva as a whole. The Role We are looking for a Senior Product Manager with deep CRM experience. Someone who is energized by building a new product from 0 to 1. You will have a high degree of ownership over the product: from data model to UX, and everything in between. We need a builder who enjoys the challenge of creating a category (re)defining product. What You'll Do - Own the requirements and specifications for multiple major functional areas of the CRM application (Customer Data, Opportunity Management, Products & Pricing, etc.) - Participate in the full product lifecycle, from ideation and pitching through design, development, and delivery to bring new features to market - Analyze start-ups and incumbents in the CRM space, identifying opportunities to differentiate our application - Develop a multi-release roadmap for your functional areas with focus and prioritization - Partner with engineering and platform team(s) to deliver quality product features on time - Establish customization best practices and work with early customers to support implementations and drive adoption - Demonstrate understanding of the underlying platform and the end to end application, representing the CRM application to internal and external stakeholders Requirements - 5+ years enterprise SaaS product experience with at least one top-tier company - Experience building applications on enterprise/SaaS platforms - including being directly responsible for one or more core functional platform feature areas - Demonstrated commitment to a product, having guided it from its initial design to a mature, successful state - Success in a fast-paced, greenfield environment, acting as a key partner in defining both product and culture - Demonstrable experience with leading user experience for key functional areas - Strong technical background and track record of effectively collaborating with engineering to define, design, and deliver the product - Strong analytical and communication skills Nice to Have - Experience with CRM or GTM products - Experience with Generative AI & Agentic workflows - Experience with SOC1 certification Perks & Benefits - Medical, dental, vision, and basic life insurance - Flexible PTO and company paid holidays - Retirement programs - 1% charitable giving program Compensation - Base pay: $120,000 - $200,000 - The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus. #LI-Remote #LI-MidSenior Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world Work Where It's Best for You Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for each person. This applies across all locations and departments. Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours. We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We're investing more in offices, culture, and offsite meetings, not less. Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly. Public Benefit Corporation In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC). Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation's conduct-including customers, employees, and the community-in addition to shareholders' interests.