• Account-Level Operational Leadership: Own account or regional operational delivery, including service level performance, safety, quality, and financial outcomes • Set operational priorities across the supervisor team and monitor execution through structured review cadences • Conduct monthly operations reviews with direct report supervisors and monthly reviews with the Director • Lead major operational events including new site implementations and significant scope expansions • Serve as the senior operational escalation contact for the account; own resolution of major incidents and exceptions • Own the account or regional operating rhythm and ensure alignment across sites and teams • Senior Customer Relationship & Influence: Serve as the senior operational relationship holder with customer senior leadership including Lab Managers and Procurement Directors • Lead recurring account business reviews with customer senior operational and commercial stakeholders • Influence and persuade customer stakeholders in sensitive and complex situations while preserving long-term relationships • Proactively identify customer needs and translate into service enhancements and scope expansion opportunities • Partner with the Avantor commercial team on renewal strategy, scope expansion and pricing discussions • Represent Avantor in senior customer audits and strategic reviews • Complex Problem Resolution & Cross-Functional Analysis: Lead resolution of problems and issues that require understanding and consideration of other disciplines and job areas • Supervisor Development & Talent Strategy: Conduct full performance management for direct report supervisors including reviews, goal setting and compensation planning • Build and actively manage supervisor succession pipelines across all roles in scope • Coach direct report supervisors on operational leadership, people development, client engagement and strategic contribution

• Own and scale Klar’s tech ecosystem relationships. • Take full responsibility for Klar’s already established strategic partnerships with Shopify and TikTok. • Build out strategic partnership with platforms like Meta, Google, Pinterest & Snapchat that are still in their early stages. • Map partner organizations in detail: who owns what, how teams are structured, what each group is measured on, and where Klar can move their needle. • Build Klar’s presence inside partner organizations. • Train and enable sellers, CSMs, partner managers, and support teams across multiple orgs with different incentives and KPIs. • Tailor Klar’s narrative to each group’s priorities — performance teams, partner teams, vertical specialists, growth teams, SMB vs. enterprise, etc. • Drive inbound referrals at scale. • Build a referral engine rooted in partner incentives: understand how their teams get credit, how they originate deals, and how Klar can help them hit their numbers. • Create clear collateral and internal programs that make recommending Klar low-friction and aligned to their KPIs. • Leverage our existing strategic partnerships. • Own and expand the TikTok Measurement Partnership and identify similar programmatic opportunities inside other platforms. • Build relationships across parallel teams — product partnerships, measurement, commerce solutions, performance, industry verticals — and connect Klar to the right workflows for each.

• Define and implement a strategic account plan. • Translate into Financial profitability and goals both strategically and tactically and be accountable for top line profit. • Contribute to develop the sales plan, both strategically and tactically. • Monitor and coordinate the execution of the account plan, report based on defined performance indicators and take corrective actions, in order to achieve the results. • Build sustainable cross layer networks in the defined accounts by both direct engagement and by positioning key stakeholders to the right level in the account to speed up development and brick wall running business. • Identify long term business opportunities with the account(s) and include these in the account strategy and plan. • Define and implement projects with focus on key products, processes and innovation, and decide on clear project management structure and accountabilities. • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met. • Monitor and benchmark competitive products, market requirements and competitive business strategies (competitive profiling) and incorporate benchmarking and competitive profiling in account and sales plans. • Lead contract negotiations with the respective account(s) and ensure the conclusion of sales contracts. • Coordinate technical service or after sales service activities towards the account. • Monitor the complaint process and ensure an appropriate complaint settlement with the account within the agreed timeline. • Monitor the account’s payment behaviour and act to ensure payment within the agreed payment terms.

• Serve as the primary commercial point of contact for assigned OEM customer accounts. • Develop and maintain strong, long-term relationships with customer stakeholders, including executive leadership, sourcing, operations, engineering, and quality teams. • Build and execute strategic account growth plans aligned with customer objectives and Biomerics’ business goals. • Identify opportunities for organic growth, new program development, and increased customer penetration across manufacturing capabilities. • Lead customer business reviews and executive governance meetings to communicate account performance, risks, opportunities, and strategic initiatives. • Drive revenue growth and support profitable expansion within assigned accounts. • Support pricing strategy, contract negotiations, long-term agreements, and commercial discussions. • Monitor and manage account forecasts, bookings, revenue performance, and pipeline activities. • Collaborate with Finance and Operations teams to support margin improvement initiatives and business case evaluations. • Coordinate cross-functional internal teams to ensure successful execution of customer requirements and commitments. • Support new product introduction (NPI), product transfer, validation, and commercialization activities. • Partner with Operations, Supply Chain, and Quality teams to support delivery performance, supply continuity, capacity planning, and customer satisfaction. • Lead customer escalation management activities related to quality, delivery, operational performance, and supply chain challenges.