Concord Technologies

Role Description We are seeking a seasoned Account Manager with a strong background in enterprise sales of complex solutions or consulting services, ideally within the healthcare sector. The ideal candidate will have 10+ years of enterprise sales experience, including at least 3 years in a current role with consistent quota attainment. In this role, you will manage a portfolio of strategic accounts, foster deep client relationships, and drive revenue growth through expansion and upsell opportunities. If you are passionate about delivering exceptional client outcomes and have a proven track record in account management, we encourage you to apply. - Own the full sales cycle—from discovery to close—driving pipeline growth and revenue within assigned accounts. - Proactively identify and pursue opportunities to expand Concord’s footprint across strategic accounts. - Exceed annual revenue targets through effective account management and growth strategies. - Leverage upsell opportunities within existing accounts to consistently achieve quota. - Deliver exceptional client relationship management for both new and existing accounts. - Act as a trusted advisor, helping clients maximize Concord’s solutions to achieve business objectives. - Manage designated End-User accounts as assigned by sales leadership. - Drive adoption of Concord Cloud Fax and Concord Connect (Intelligent Document Processing) across all accounts. - Conduct semi-annual internal business reviews and develop strategic account plans. Qualifications - 10+ years of enterprise sales experience in healthcare or consulting services, with a focus on complex solutions. - Minimum 3 years in current role with a proven record of consistent quota attainment. - Proven success managing and growing complex accounts valued at $500K+ ARR or comparable enterprise relationships. - Demonstrated ability to engage and influence C-Level executives, IT leadership and senior business stakeholders. - Experience selling SaaS, Cloud, healthcare technology and enterprise software or related technology solutions. Requirements - Compensation Range: $175,000 - $225,000 OTE uncapped. Range can flux dependent on experience, education/training, etc. Benefits - 401K plan w/ 6% company match (vests immediately) - Flex-Time off + sick time - 10 company holidays - Full suite of health benefits (Medical, Dental, Vision)– employee only coverage covered at 100% (no employee cost). For employees + dependents, Concord covers 60% of premiums. - Voluntary insurance options: - Pet insurance - Employee Life and AD&D - Spousal Life and AD&D - Child Life and AD&D - Paid Parental Leave program - Free unlimited ORCA card (Seattle area residents) - Employee Rewards and Recognition through NectarHR - Unlimited access to Udemy for Business

Role Description Seeking a Site Reliability Engineer (SRE), with experience engineering solutions in Azure Cloud, as part of an international team. As an SRE, you are responsible for maximizing the reliability of Concord’s production environments, maintaining infrastructure designed for high availability, scalability, and serviceability, while ensuring alignment with security and compliance standards. You will contribute as a key member of the Cloud Architecture Committee, providing input on technical dependencies, incident response standards, and cloud service consumption patterns. Your work will directly support Development teams and help ensure the reliability of Concord’s hosted products, enabling the organization to meet customer expectations and business goals through secure and resilient operations. - Ability to offer insight and suggestions to improve existing processes or products, to proactively reduce risk of downtime and increase system stability. - Maintain an “automation first” (‘everything-as-code’) mindset while building and maintaining CI/CD pipelines, with a weekly production release cadence. - Work from a pre-prioritize work-item backlog, executing assigned work-items in an organized, efficient, and expedited fashion, without determent. - Create and maintain knowledgebase documentation, including operational runbooks, disaster recovery plans, and regulatory audit compliance evidencing. - Provide hands-on break/fix support and diagnostics, as part of a Cloud Infrastructure Reliability Engineering team, including the provisioning of new resources, managing after-hours releases to production, writing automation scripts and telemetry queries, as well as perform penetration testing with remediation effort ownership. - Ensures all operational requirements are met and documented prior to and during the execution of any release. - Document and maintain instructions for performing deployments to an environment. - Participate in regulatory compliance (HITRUST/SOC2/FedRAMP) evidencing for audits. - Interact with Research & Development, Product Management and Premium Support regarding all code defects, needed enhancements, and other potential cross-team initiatives. - Act as a resource to the development teams to aid with build and deployment activities. Qualifications - 4+ years of experience in SRE or DevOps roles, including 2+ years in Azure Cloud. - Strong experience managing hybrid workloads and AKS clusters. - Expert in Azure Monitor, KQL, and distributed observability frameworks. - Leads implementation of Configuration-as-Code using Azure DevOps Pipelines. - Proficient in debugging across multiple languages (Python, JavaScript, C#, etc.). - Experience with CI/CD deployment practices utilizing infrastructure as code (ARM/BICEP). - Implements reliability engineering practices including SLOs, error budgets, and chaos testing. Benefits - Compensation Range: $120,000 - $150,000 (Range can flux dependent on experience, education/training, etc.) - 401K plan w/ 6% company match (vests immediately) - Flex-Time off + sick time - 10 company holidays - Full suite of health benefits (Medical, Dental, Vision)– employee only coverage covered at 100% (no employee cost). For employees + dependents, Concord covers 60% of premiums. - Voluntary insurance options: - Pet insurance - Employee Life and AD&D - Spousal Life and AD&D - Child Life and AD&D - Paid Parental Leave program - Free unlimited ORCA card (Seattle area residents) - Employee Rewards and Recognition through NectarHR - Unlimited access to Udemy for Business

Role Description We are seeking a seasoned Account Manager with a strong background in enterprise sales of complex solutions or consulting services, ideally within the healthcare sector. The ideal candidate will have 10+ years of enterprise sales experience, including at least 3 years in a current role with consistent quota attainment. In this role, you will manage a portfolio of strategic accounts, foster deep client relationships, and drive revenue growth through expansion and upsell opportunities. If you are passionate about delivering exceptional client outcomes and have a proven track record in account management, we encourage you to apply. - Own the full sales cycle—from discovery to close—driving pipeline growth and revenue within assigned accounts. - Proactively identify and pursue opportunities to expand Concord’s footprint across strategic accounts. - Exceed annual revenue targets through effective account management and growth strategies. - Leverage upsell opportunities within existing accounts to consistently achieve quota. - Deliver exceptional client relationship management for both new and existing accounts. - Act as a trusted advisor, helping clients maximize Concord’s solutions to achieve business objectives. - Manage designated End-User accounts as assigned by sales leadership. - Drive adoption of Concord Cloud Fax and Concord Connect (Intelligent Document Processing) across all accounts. - Conduct semi-annual internal business reviews and develop strategic account plans. Qualifications - 10+ years of enterprise sales experience in healthcare or consulting services, with a focus on complex solutions. - Minimum 3 years in current role with a proven record of consistent quota attainment. Requirements Compensation Range: $175,000 - $225,000 OTE (uncapped). Range can flux dependent on experience, education/training, etc. Benefits - 401K plan w/ 6% company match (vests immediately) - Flex-Time off + sick time - 10 company holidays - Full suite of health benefits (Medical, Dental, Vision)– employee only coverage covered at 100% (no employee cost). For employees + dependents, Concord covers 60% of premiums. - Voluntary insurance options: - Pet insurance - Employee Life and AD&D - Spousal Life and AD&D - Child Life and AD&D - Paid Parental Leave program - Free unlimited ORCA card (Seattle area residents) - Employee Rewards and Recognition through NectarHR - Unlimited access to Udemy for Business

Role Description We are seeking an experienced Pre-Sales Engineer to support our growing healthcare-focused sales organization. This role sits at the intersection of pre-sales engineering, healthcare interoperability, and secure data automation, working closely with Sales, Product, and Engineering teams to design and articulate solutions that solve real-world healthcare document and integration challenges. The ideal candidate brings a strong technical foundation, deep familiarity with healthcare document workflows, and hands-on experience with APIs and HL7 FHIR–based integrations into EHR platforms. Qualifications - 5+ years of experience in a Sales Engineer, Solutions Engineer, or Technical Pre-Sales role in the Healthcare space. - Strong understanding of healthcare document workflows, including secure document exchange and automation. - Hands-on experience with data extraction and classification technologies. - Solid working knowledge of APIs and system-to-system integrations. - Clear understanding of HL7 FHIR–based integrations into EHR or healthcare systems. - Experience supporting enterprise or healthcare SaaS sales cycles. - Ability to communicate complex technical concepts clearly to both technical and executive audiences. Requirements - Background in healthcare IT, interoperability, or clinical/administrative systems. - Experience with secure messaging, document management, or intelligent document processing platforms. - Familiarity with healthcare security and compliance requirements (e.g., HIPAA, HITRUST). - Programming or scripting experience supporting API integrations. - Experience collaborating with Professional Services or Implementation teams. Benefits - Compensation Range: $140,000 - $170,000 (Range can flux dependent on experience, education/training, etc.) - 401K plan w/ 6% company match (vests immediately). - Flex-Time off + sick time. - 10 company holidays. - Full suite of health benefits (Medical, Dental, Vision)– employee only coverage covered at 100% (no employee cost). For employees + dependents, Concord covers 60% of premiums. - Voluntary insurance options: - Pet insurance. - Employee Life and AD&D. - Spousal Life and AD&D. - Child Life and AD&D. - Paid Parental Leave program. - Free unlimited ORCA card (Seattle area residents). - Employee Rewards and Recognition through NectarHR. - Unlimited access to Udemy for Business.

Integration Consultant – Healthcare Interfaces, Interoperability: Cloud Fax & Secure Document Exchange Solutions About the Role: As an Integration Engineer you will lead the design, configuration, and deployment of healthcare interfaces and integrations, including the creation and delivery of Statements of Work (SOW) for our clients. You’ll work directly with healthcare providers, payers, and other healthcare organizations, ensuring seamless, secure, and standards-based data exchange using HL7, FHIR, and related protocols along with custom APIs. You will also be responsible for the implementation and integration of Cloud Fax and Secure Document Exchange Solutions. This is a hands-on technical role requiring deep experience with interface engines, healthcare data standards, IDP, and secure APIs. About Concord Technologies: Our fax-delivery suite of products allows our clients to exchange millions of patient information, insurance and other documents safely, swiftly and securely every business day. Concord’s use of Artificial Intelligence, analytics, and other cutting-edge technology also analyzes the data being transferred within a fax, then delivers it into the right inboxes and workflows, fundamentally changing how data moves. More than 2,300 healthcare organizations, financial providers, and companies in other equally document-intensive industries trust Concord to deliver their confidential and sensitive information. We care about our customers, and with a retention rate of more than 98%, it’s clear they love the service and value we provide. We have been in business since 1996 and growing faster than ever. Our products are getting smarter, our customers are getting bigger, and our user community is exploding. To continue meeting market demand and anticipating our customers’ needs, we are expanding our offerings. That means assembling a world-class team to take us through this next phase of growth. We hope you’d like to join us! Essential Functions: - Implement and support integrations using interface engines (e.g., Mirth Connect, Rhapsody, Cloverleaf, Ensemble), including message transformation, routing, and error handling - Design, configure, and maintain interfaces using HL7 v2.x, HL7 v3, CDA, and FHIR R4/R5 (RESTful APIs) between EHRs, external systems (healthcare providers, billing, HIEs, etc.) and Concord. - Map and transform healthcare data between HL7, FHIR, JSON, XML, and flat file formats. - Deploy, configure, and maintain secure APIs for healthcare data exchange, including authentication, authorization, and encryption best practices. - Implement authentication and authorization protocols (OAuth2, OpenID Connect, JWT) for FHIR-based integrations and secure APIs. - Monitor, troubleshoot, and resolve interface and integration issues. - Maintain comprehensive documentation for interface workflows, message structures, API specifications, and integration configurations. - Create and deliver Statements of Work (SOW) for integration and implementation projects, ensuring alignment with client requirements and organizational standards. - Collaborate with stakeholders to gather requirements, define interface specifications, and build test plans. - Ensure all integrations comply with HIPAA, HITRUST, and other regulatory and security standards. - Stay current with evolving interoperability standards (e.g., FHIR, SMART on FHIR, HL7 accelerators). Required Qualifications: - Proficiency with HL7 v2.x, HL7 v3/CDA, and FHIR (resource modeling, RESTful APIs). - Experience with at least one interface engine (Mirth Connect, Rhapsody, Cloverleaf, Ensemble, etc.). - Strong experience developing and supporting secure APIs for healthcare data exchange. - Strong understanding of healthcare workflows, data exchange, and clinical systems. - Familiarity with authentication/authorization protocols (OAuth2, OpenID Connect, JWT). - Familiarity with troubleshooting, scripting, and SQL querying. - Experience with OCR, natural language processing (NLP), and machine learning tools to automate the ingestion and validation of unstructured and semi-structured medical documents. - Bachelor’s degree in Computer Science, Health Informatics, or related field (or equivalent experience). - Excellent communication and documentation skills. Preferred Qualifications: - Experience implementing Cloud Fax and Secure Document Exchange Solutions in healthcare environments is a plus. - Epic Bridges or Interface Analyst certification. - Experience with SMART on FHIR applications or Epic App Orchard. - Knowledge of cloud-based integration (AWS, Azure, GCP). - Familiarity with healthcare vocabularies (LOINC, SNOMED, RxNorm), X12, and IHE profiles. - Experience with intelligent document processing platforms and healthcare data integration. Compensation Range: $85,000 - $100,000 plus 20% bonus. Range can flux dependent on experience, education/training, etc. Additional employee benefits at Concord Technologies: - 401K plan w/ 6% company match (vests immediately) - Flex-Time off + sick time - 10 company holidays - Full suite of health benefits (Medical, Dental, Vision)– employee only coverage covered at 100% (no employee cost). For employees + dependents, Concord covers 60% of premiums. - Voluntary insurance options: - Pet insurance - Employee Life and AD&D - Spousal Life and AD&D - Child Life and AD&D - Paid Parental Leave program - Free unlimited ORCA card (Seattle area residents) - Employee Rewards and Recognition through NectarHR - Unlimited access to Udemy for Business Concord Technologies is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Location Seattle, Washington (Remote) Department Professional Services Employment Type Full-Time Minimum Experience Mid-level