• As a Lending Manager (Back End) you will manage, lead, and scale the team of Closer/ Funders, communicating weekly, monthly, quarterly, and yearly team and company goals, ensuring expectations of the team are met and exceeded. • You will also co-manage the Loan Assistant team for post-closing, recordation and file audits only. • You will innovate new and better ways to do things in order to meet company KPI’s • Proactively manage the mortgage closing pipeline, providing coaching and feedback to the closing team. • Proactively manage and scale final document services with internal employees • Maintain accountability for performance of individuals on the team by documenting discussions in Bamboo/15Five as well as instilling responsibility to perform at a high level. • Cultivate a culture of camaraderie and teamwork through team meetings as well as individual 1:1 check-ins. • Load balance as necessary in order to meet company SLA’s • Act as a resource to the team for escalations, questions, and exceptions • Work closely with the Sales, Loan Assistants and Bridge Loan Specialist teams to provide timely and accurate service to all • Work closely with the Lending Manager (Front End) to ensure files transition to closing from processing/underwriting seamlessly and all departments are communicating effectively. • Assist the Head of Lending, Director of Lending Operations and Lending Manager (Front End) with identifying gaps in process and policy within the closing and post-closing functions. • Once gaps are identified, write process, procedure and policy changes for review, training and implementation. • Follow up to ensure new processes/policies/procedures are adopted and functioning. • Continually learn, grow, and expand your knowledge, while also supporting others learning experiences; act as a mentor and be a resource for others inside and outside of your team • Establish best practices to ensure the team function is running efficiently by identifying and executing changes to the process flow as needed • Take on ad-hoc projects as they arise & always be willing to support your team where they need you

• Ensure customer success in building and launching Amazon Connect solutions for customers. • Conduct technology assessment and audits to identify the need to move to CCaaS AWS Connect Platform. • Facilitate business process reviews to identify customer requirements and processes. • Educate customers on the value proposition of AWS and participate in architectural discussions. • Lead discovery for customers and help build ROIs for projects. • Translate customer requirements into contact center design leveraging best practices. • Oversee and mentor technical teams to ensure delivery on time and quality standards. • Act as a liaison between technical teams and business stakeholders. • Drive best practice contact center design into solution delivery. • Effectively manage project and customer communications. • Deliver customer end user training and documentation. • Lead role on enterprise level projects with minimal direction.

• Build scalable and efficient applications, as well as manage and optimize infrastructures. • Design, code, test and maintain applications using Java, working with user requirements, system architecture, database integration and troubleshooting, with a focus on ensuring performance, scalability and alignment with business objectives.

As a team specialist, your day-to-day will include: • Development and Engineering: Work across the full development lifecycle (design, coding, testing and deployment) of systems, actively contributing to the definition of architecture and code standards; • Ownership and End-to-End Mindset: Take strong ownership of the product, being responsible not only for delivering code but for the success of the solution in production; • Efficiency with Artificial Intelligence: Integrate generative AI tools and code assistants into your daily workflow to accelerate productivity, improve code quality and drive innovation in solving complex problems; • Operational Efficiency and FinOps: Monitor and optimize cloud resource consumption, applying FinOps practices to ensure the architecture is scalable and cost‑sustainable, minimizing waste; • Flow Management and Metrics: Track team efficiency indicators and agile metrics, proactively identifying bottlenecks, optimizing delivery cadence and ensuring a healthy, predictable workflow; • Culture of Accountability: Proactively identify technical debt and improvement opportunities, taking responsibility for the continuous evolution of the ecosystem without constant external direction; • Technical and Product Collaboration: Work together with other specialists and Product Managers to refine business rules, ensuring solutions are robust, scalable and viable; • Quality and Stability: Ensure the robustness of deliveries through automated testing and proactive monitoring (telemetry), aiming for ecosystem stability; • Operational Excellence: Participate in resolving complex incidents and support operations, ensuring technical learnings are applied to product improvements; • AI-driven Optimization and Diagnostics: Use AI tools proactively to analyze data and logs, identify failure patterns and suggest architectural optimizations for faster problem resolution and improved system efficiency.