Knock

Role Description As a fully remote Junior Loan Processor aka Loan Assistant, you will support the customer journey from application to funding, provide an overview of Knock’s products and programs, and assist with seeing customers through to a successful closing. - Assist the process by gathering required documentation to successfully submit the loan file for processing/underwriting and obtaining Initial Closing Disclosure signatures to meet on-time closings. - Successful and effective pipeline management consisting of 50-60 loan closings per month. - Complete Patriot Act based on customer ID. - Ensure minimum submission requirements and documents are met prior to submitting loans to processing. - Assist other team members with any borrower requests. - Understanding of TRID to compliantly issue initial disclosures and revised Loan Estimates within 24-48 hours of receiving loan. - Experience with condo approval requirements including requesting documents and reviewing documents to ensure all relevant questions are completed. - Excellent customer service is second nature, with a natural inclination to assist others. - A quick study and self-starter: taking initiative and learning quickly in a remote, tech-enabled environment is critical to success. - Collegially competitive: meet or exceed individual quotas and expected company metrics while also sharing what is and isn’t working with an understanding that a rising tide lifts all ships. - Responsive to internal stakeholders and external customer needs, leaving no email unresponded and no voicemail unreturned. - Comfortable working autonomously: able to follow guides, job aids, and scripts to complete tasks such as gathering loan documentation and disclosing loan files - you search for your answer before asking a question. - Promote a culture that puts People First, with an emphasis on best-in-class customer service from lead to closing. - Continually learn, grow, and expand your knowledge of the mortgage origination process. - Take on ad-hoc projects as they arise & always be willing to support your team where they need you. Qualifications - 1+ years of experience in mortgage operations and/or processing. - Experience using Encompass, Blend and/or Google Suite required. - You are comfortable with change and working in a fast-paced, startup environment. - You are a team player and a fantastic communicator (written and verbal) - naturally inclined to deliver amazing customer service. - Ability to review and interpret internal guidelines. - Process oriented with a keen eye for detail. - Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous. - Have proven success working 100% remote in prior positions & are experienced working with a distributed, national team. - Education: High school diploma or equivalent. Requirements - Set up and constantly operate a computer. - Communicate and exchange accurate information to others via telephone or internet video applications. - The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation. Benefits - Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment. - Flexible Paid Time Off for full time employees. - Paid parental leave for all full time employees: - 12 weeks paid parental leave for the birthing parent. - 6 weeks paid parental leave for the non-birthing parent. - One thousand annually for professional development. - Life, AD&D and Disability insurance for full time employees. - 401K (noncontributory by Knock) for all employees. - $75 monthly allowance for health & wellness. - Up to $400 monthly for a co-working space for eligible employees. - $100 monthly allowance for home internet, mobile phone or other communication devices. - $2,500 referral bonus for eligible employees.

• Assist Loan Officers by gathering required documentation to complete the loan application • Work with borrowers and partners to help borrowers become pre-approved for the Knock Bridge Loan • Successful and effective pipeline management consisting of 200+ loan applications per month, per loan officer • Ensure minimum submission requirements and documents are met prior to submitting loans for disclosure • Follow up on disclosed loans to ensure they are signed in a timely manner • Assist both Loan Officers and Loan Assistants with any borrower requests • Assist in assigning new loan files to Loan Officers • Understanding of TRID guidelines and Loan Estimates • Work with internal risk and loan officers to ensure loans are properly set up and documented in Encompass • Excellent customer service is second nature, with a natural inclination to assist others • A quick study and self-starter: taking initiative and learning quickly in a remote, tech-enabled environment is critical to success • Collegially competitive: meet or exceed individual quotas and expected company metrics while also sharing what is and isn’t working with an understanding that a rising tide lifts all ships • Responsive to internal stakeholders and external customer needs, leaving no email unresponded and no voicemail unreturned • Comfortable working autonomously- you search for your answer before asking a question • Promote a culture that puts People First, with an emphasis on best-in-class customer service from lead to closing • Continually learn, grow, and expand your knowledge of mortgage origination sales • Take on ad-hoc projects as they arise & always be willing to support your team where they need you

Title: Mortgage Closer/Funder - Remote Location: Remote Job Description: Knock is redefining the home buying and selling experience, and we’re only getting started! We’re a passionate team of industry experts who knew there had to be a better, simpler way for people to navigate the journey between homes. That people-first mindset is core to how we operate, and why Knock has been honored as one of Inc.’s Best Workplaces six times in the past seven years. We bring that mindset into the work we do every day. The Knock Bridge Loan™ empowers homebuyers to ‘buy before they sell’, by unlocking the equity in their current home, giving them greater convenience, certainty, and competitiveness. Founded in 2015, Knock has grown into a trusted partner for thousands of homebuyers and a network of 60,000+ loan officers and agents across the country. Backed by top investors like Foundry Group, Trinity Capital, and the National Association of Realtors, we’ve built a reputation for innovation and trust, earning 900+ five-star Zillow and Trustpilot reviews and an A+ BBB rating. Closer/Funder At Knock, we believe buying your next home should be exciting — not stressful. That’s why we created the Knock Bridge Loan™, giving homeowners the power to unlock the equity in their current home so they can buy before they sell. And now, we’re looking for a Closer/Funder to help bring those transactions across the finish line. If you love working at a fast pace, thrive on details, and get satisfaction from delivering a flawless customer experience — we want to meet you! 💥 Why This Role Matters The Closing Team is the final, crucial stop in our customers' journey — and you’ll be the person making sure their dream of a new home becomes reality. You’ll be the calm in the chaos, the detail-obsessed expert, and the friendly guide that keeps everything (and everyone) on track. What You’ll Be Doing ✅ Prepare and send accurate Initial Closing Disclosures (ICDs) to borrowers — first impressions matter! ✅ Troubleshoot and resolve closing issues quickly, always keeping the customer experience front and center. ✅ Execute the transfer of lender funds so transactions close smoothly and on time. ✅ Review every detail of loan documents (sales price, loan amount, vesting, etc.) — no stone left unturned. ✅ Ensure everything complies with federal, state, and program guidelines. ✅ Partner with Loan Officers, Bridge Loan Specialists, Loan Assistants, and settlement teams to keep deals moving. ✅ Audit signed closing packages to guarantee accuracy before funds are released. ✅ Own your pipeline — manage 50–60 loans per month with precision and care. ✅ Be a mentor, collaborator, and knowledge-sharer — we grow together. ✅ Jump into special projects or support your team whenever needed — we’ve got each other’s backs. What Makes You a Great Fit ✔ 3+ years of recent experience closing residential loans (cash-out refinance expertise = a huge plus!) ✔ You thrive in a fast-paced, high-volume environment — juggling 50–60 closings per month? You’ve got this. ✔ Details are your love language — you triple-check your work. ✔ You live for creating a “wow” experience for customers. ✔ You’re a proactive communicator — people never have to guess where things stand. ✔ You’re organized, self-motivated, and love working independently. ✔ Tech doesn’t intimidate you — you know your way around Encompass LOS and other lending systems. We are currently converting from Encompass > Meridian Link ✔ You’ve worked remotely before and can stay connected in a distributed team. *Note: this position is 100% remote but the job boards require us to list a location so we pick one but you are not required to live there.* ✔ You’re aligned with Knock’s values — people-first, open, courageous, and driven to make an impact. Bonus Points If You Have… ⭐ Experience with additional lending platforms or tools. ⭐ A passion for mentoring and sharing your expertise. ⭐ Extra certifications or training in mortgage or compliance. 🎓 Education - High school diploma or equivalent required. (Higher education may be preferred based on candidate experience.) - Why You’ll Love Working at Knock 💡 Innovative mission: Revolutionizing homeownership. 🌍 Remote-first: Work from anywhere — stay connected with a supportive, nationwide team. 🚀 Startup energy: Fast-paced, high-growth, make-an-impact kind of vibe. 🤝 People-first culture: We care about each other, our partners, and our customers. 💬 Your voice matters: We value diverse perspectives and encourage bold ideas. Think you might be a fit? Even if you don’t check every box — apply anyway. We believe great people don’t always fit into a checklist. Physical Requirements: - Set up and constantly operate a computer - Communicate and exchange accurate information to others via telephone or internet video applications Compensation and Benefits: The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation. Our Compensation Philosophy: As a remote first fully remote (U.S.-based) workforce, our goal is to ensure that all Knockstars are fairly compensated. Please note that the base salary for this position is: $66,000 USD + bonus. 💼 Offer & Employment Terms The actual offer, reflecting the total compensation package & benefits, will be at the company’s sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time. Employees eligible for bonus and/or commission will be provided details in the offer letter. ❓Why Knock 💡 Purpose-Driven Work: Your contributions will improve the homeownership journey for thousands of individuals and families. 🏡 Remote-First Flexibility: Work from anywhere in the U.S. with a flexible, people-first approach. 💙 Innovative Culture: Collaborate with curious, talented colleagues in a supportive, growth-oriented environment. To learn more about the culture at Knock, view our POPSICLE values. 🌎 Commitment to Inclusion: We are dedicated to creating diverse teams and an inclusive, respectful culture where everyone belongs. 🎉 Enjoying Life & Making an Impact 🪴 Since our founding in 2015, Knock has and continues to offer a 100% remote work culture 🏥 Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment 🧘 Flexible Paid Time Off for full time employees 👶 Paid parental leave for all full time employees: - 12 weeks paid parental leave for the birthing parent - 6 weeks paid parental leave for the non-birthing parent 🎓 One thousand annually for professional development 🛡️ Life, AD&D and Disability insurance for full time employees 💰 401K (noncontributory by Knock) for all employees 💪 $75 monthly allowance for health & wellness 🏢 Up to $400 monthly for a co-working space for eligible employees 📶 $100 monthly allowance for home internet, mobile phone or other communication devices 🤝 $2,500 referral bonus for eligible employees ⚖️ Equal Opportunity Employer Knock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws. 🛑 Internal Applicants If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles. 🌎 Remote Culture & Company Mission We are proud to be a remote, distributed company with employees across 17 states and counting. This is an amazing opportunity to be an integral part of building a multi-billion dollar consumer brand in an industry that is long overdue for a new way of doing things. You will be working with a passionate team that is disrupting the status quo. Knock, and its subsidiaries, are committed to creating a diverse, inclusive, and equitable environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws. 📬 Recruiter Policy Please no recruitment firm or agency inquiries — you will not receive a reply from us. 📎 Application Tip PDF is our preferred format for resumes and any other attachments. Thank you! #LI-Remote

• Calculate Knock Bridge Loan advance amounts using internal calculations and guidelines • Accurately condition loan files based on the loan application and file documentation • Provide consistent internal communication regarding loan status and approval updates • Communicate effectively and professionally with external Lending Partners, Agents, and Borrowers • Review title reports and homeowners/flood insurance to ensure Knock’s lien position and security interest • Efficiently and effectively manage and process a daily pipeline of loans while maintaining company turn times • Understand and stay current with all company policies, procedures, industry regulations, and other changes impacting Knock and the broader industry • Continuously learn and grow while supporting the development of others; serve as a mentor and resource both within and beyond your team • Take on ad-hoc projects as they arise and proactively support the team wherever help is needed

Role Description As a remote Loan Servicing Specialist, you’ll own the full lifecycle servicing of our Bridge Loan portfolio, from funding through payoff, while driving process improvements and cross-functional collaboration across a fast-paced, remote-first team. This role is critical to delivering an exceptional borrower experience while maintaining compliance and managing risk. - Manage a high-volume loan portfolio, serving as the primary point of contact for all servicing communication with borrowers from funding through payoff, providing the highest level of customer service, confidentiality and integrity. - Partner with title companies and borrowers to track active closings, issue accurate payoff statements, and ensure loans are paid in full. - Monitor loans approaching due dates weekly, escalate delinquency risks to management with supporting data, recommended resolution strategies, and work cross-functionally with Listing Operations and Finance to drive resolution. - Follow up on all outstanding loan payments, tracking open items and escalating unresolved balances to management. - Comply with all company policies, and both state and national regulations, ensuring every servicing action is documented and audit-ready. - Liaise with third-party vendors to manage the full Lien Release / Paid-in-Full and default process, tracking each file and escalating delays. - Propose and implement process improvements that increase efficiency, and support the adoption of new systems, product enhancements, and automation tools. - Lead and contribute to special projects, research, and data analysis as assigned, delivering findings in structured reports with clear recommendations for leadership. - Prepare and assemble data for daily, weekly, and monthly portfolio reports, covering delinquency, payoff volume, and portfolio health metrics for management review. Qualifications - Loan Servicing Experience in mortgage/financial services industry preferred. - Experience in Real Estate preferred (e.g., Listing Agent, Listing Coordination, Home Renovations, REO). - Strong customer service and communication skills, able to navigate sensitive borrower conversations including delinquency, default, and payoff disputes. - Ability to prioritize, organize and manage a high volume of work. - Strong reasoning skills and independent decision-making capability. - Experience with loan servicing software and processes. - Inclination to learn, take on new projects, and advance current skills. - Ability to establish and maintain effective working relationships with managers, co-workers, and outside business professionals. - Ability to adapt quickly to changes and perform in a fast-paced environment. - Independent worker and analytical thinker with the ability to conduct research, data analysis and solve problems. Requirements - Set up and constantly operate a computer. - Communicate and exchange accurate information to others via telephone or internet video applications. - The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation. Benefits - Top tier medical, dental, & vision benefits for full-time employees starting on the first day of employment. - Flexible Paid Time Off for full-time employees. - Paid parental leave for all full-time employees: - 12 weeks paid parental leave for the birthing parent. - 6 weeks paid parental leave for the non-birthing parent. - One thousand annually for professional development. - Life, AD&D and Disability insurance for full-time employees. - 401K (noncontributory by Knock) for all employees. - $75 monthly allowance for health & wellness. - Up to $400 monthly for a co-working space for eligible employees. - $100 monthly allowance for home internet, mobile phone or other communication devices. - $2,500 referral bonus for eligible employees.

Role Description As a remote Loan Servicing Specialist, you’ll own the full lifecycle servicing of our Bridge Loan portfolio, from funding through payoff, while driving process improvements and cross-functional collaboration across a fast-paced, remote-first team. This role is critical to delivering an exceptional borrower experience while maintaining compliance and managing risk. - Manage a high-volume loan portfolio, serving as the primary point of contact for all servicing communication with borrowers from funding through payoff, providing the highest level of customer service, confidentiality and integrity. - Partner with title companies and borrowers to track active closings, issue accurate payoff statements, and ensure loans are paid in full. - Monitor loans approaching due dates weekly, escalate delinquency risks to management with supporting data, recommended resolution strategies, and work cross-functionally with Listing Operations and Finance to drive resolution. - Follow up on all outstanding loan payments, tracking open items and escalating unresolved balances to management. - Comply with all company policies, and both state and national regulations, ensuring every servicing action is documented and audit-ready. - Liaise with third-party vendors to manage the full Lien Release / Paid-in-Full and default process, tracking each file and escalating delays. - Propose and implement process improvements that increase efficiency, and support the adoption of new systems, product enhancements, and automation tools. - Lead and contribute to special projects, research, and data analysis as assigned, delivering findings in structured reports with clear recommendations for leadership. - Prepare and assemble data for daily, weekly, and monthly portfolio reports, covering delinquency, payoff volume, and portfolio health metrics for management review. Qualifications - Minimum of 2 years loan servicing experience in mortgage/financial services industry. - Experience in Real Estate preferred (e.g., Listing Agent, Listing Coordination, Home Renovations, REO). - Strong customer service and communication skills, able to navigate sensitive borrower conversations including delinquency, default, and payoff disputes. - Ability to prioritize, organize and manage a high volume of work. - Strong reasoning skills and independent decision-making capability. - Experience with loan servicing software and processes. - Inclination to learn, take on new projects, and advance current skills. - Ability to establish and maintain effective working relationships with managers, co-workers, and outside business professionals. - Ability to adapt quickly to changes and perform in a fast-paced environment. - Independent worker and analytical thinker with the ability to conduct research, data analysis and solve problems. Requirements - Set up and constantly operate a computer. - Communicate and exchange accurate information to others via telephone or internet video applications. - The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation. Benefits - Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment. - Flexible Paid Time Off for full time employees. - Paid parental leave for all full time employees: - 12 weeks paid parental leave for the birthing parent. - 6 weeks paid parental leave for the non-birthing parent. - One thousand annually for professional development. - Life, AD&D and Disability insurance for full time employees. - 401K (noncontributory by Knock) for all employees. - $75 monthly allowance for health & wellness. - Up to $400 monthly for a co-working space for eligible employees. - $100 monthly allowance for home internet, mobile phone or other communication devices. - $2,500 referral bonus for eligible employees.

• Support the customer journey from application to funding • Provide an overview of Knock’s products and programs • Assist with seeing customers through to a successful closing • Gather required documentation to successfully submit the loan file for processing/underwriting and obtaining Initial Closing Disclosure signatures to meet on-time closings • Manage a pipeline consisting of 30 loan closings per month • Complete Patriot Act based on customer ID • Ensure minimum submission requirements and documents are met prior to submitting loans to processing • Assist team members with any borrower requests • Understanding of TRID to compliantly issue initial disclosures and revised Loan Estimates within 24-48 hours of receiving loan • Experience with condo approval requirements including requesting documents and reviewing documents to ensure all relevant questions are completed • Promote a culture that puts People First, with an emphasis on best-in-class customer service from lead to closing • Continually learn, grow, and expand your knowledge of the mortgage origination process • Take on ad-hoc projects as they arise

• Assist the process by gathering required documentation to successfully submit the loan file for processing/underwriting and obtaining Initial Closing Disclosure signatures to meet on-time closings • Successful and effective pipeline management consisting of 50-60 loan closings per month • Complete Patriot Act based on customer ID • Ensure minimum submission requirements and documents are met prior to submitting loans to processing • Assist other team members with any borrower requests • Understanding of TRID to compliantly issue initial disclosures and revised Loan Estimates within 24-48 hours of receiving loan • Experience with condo approval requirements including requesting documents and reviewing documents to ensure all relevant questions are completed • Excellent customer service is second nature, with a natural inclination to assist others • A quick study and self-starter: taking initiative and learning quickly in a remote, tech-enabled environment is critical to success • Collegially competitive: meet or exceed individual quotas and expected company metrics while also sharing what is and isn’t working with an understanding that a rising tide lifts all ships • Responsive to internal stakeholders and external customer needs, leaving no email unresponded and no voicemail unreturned • Comfortable working autonomously: able to follow guides, job aids, and scripts to complete tasks such as gathering loan documentation and disclosing loan files - you search for your answer before asking a question • Promote a culture that puts People First, with an emphasis on best-in-class customer service from lead to closing • Continually learn, grow, and expand your knowledge of the mortgage origination process • Take on ad-hoc projects as they arise & always be willing to support your team where they need you

• As a Lending Manager (Back End) you will manage, lead, and scale the team of Closer/ Funders, communicating weekly, monthly, quarterly, and yearly team and company goals, ensuring expectations of the team are met and exceeded. • You will also co-manage the Loan Assistant team for post-closing, recordation and file audits only. • You will innovate new and better ways to do things in order to meet company KPI’s • Proactively manage the mortgage closing pipeline, providing coaching and feedback to the closing team. • Proactively manage and scale final document services with internal employees • Maintain accountability for performance of individuals on the team by documenting discussions in Bamboo/15Five as well as instilling responsibility to perform at a high level. • Cultivate a culture of camaraderie and teamwork through team meetings as well as individual 1:1 check-ins. • Load balance as necessary in order to meet company SLA’s • Act as a resource to the team for escalations, questions, and exceptions • Work closely with the Sales, Loan Assistants and Bridge Loan Specialist teams to provide timely and accurate service to all • Work closely with the Lending Manager (Front End) to ensure files transition to closing from processing/underwriting seamlessly and all departments are communicating effectively. • Assist the Head of Lending, Director of Lending Operations and Lending Manager (Front End) with identifying gaps in process and policy within the closing and post-closing functions. • Once gaps are identified, write process, procedure and policy changes for review, training and implementation. • Follow up to ensure new processes/policies/procedures are adopted and functioning. • Continually learn, grow, and expand your knowledge, while also supporting others learning experiences; act as a mentor and be a resource for others inside and outside of your team • Establish best practices to ensure the team function is running efficiently by identifying and executing changes to the process flow as needed • Take on ad-hoc projects as they arise & always be willing to support your team where they need you

• Own the full lifecycle of customer renewals, from early outreach through contract execution • Lead commercial renewal conversations, including pricing discussions, contract terms, and negotiations • Identify and pursue upsell and expansion opportunities during renewal cycles • Maintain accurate renewal forecasts and surface at-risk accounts early • Partner closely with Developer Success on account health and retention strategy • Collaborate with Sales on expansion opportunities and deal strategy • Work with Operations on pricing approvals, billing, and order forms • Help establish and improve renewal processes, templates, and tooling as volume scales • Manage and communicate priorities between internal teams and customer stakeholders