NeuraFlash logo
NeuraFlash

Digital Transformation from point-of-sale to point-of-service with AI, Salesforce.com & Amazon Web Services 🚀

AWS Technical Architect

Backend EngineerSoftware EngineerFull TimeRemoteSeniorTeam 201-500H1B SponsorCompany SiteLinkedIn

Location

Canada

Posted

11 days ago

Salary

0

Seniority

Senior

Job Description

AWS Technical Architect

NeuraFlash

• Ensure customer success in building and launching Amazon Connect solutions for customers. • Conduct technology assessment and audits to identify the need to move to CCaaS AWS Connect Platform. • Facilitate business process reviews to identify customer requirements and processes. • Educate customers on the value proposition of AWS and participate in architectural discussions. • Lead discovery for customers and help build ROIs for projects. • Translate customer requirements into contact center design leveraging best practices. • Oversee and mentor technical teams to ensure delivery on time and quality standards. • Act as a liaison between technical teams and business stakeholders. • Drive best practice contact center design into solution delivery. • Effectively manage project and customer communications. • Deliver customer end user training and documentation. • Lead role on enterprise level projects with minimal direction.

Job Requirements

  • Customer-facing contact center experience
  • Experience building integrations across WFM, CRM, and contact center solutions
  • Experience with communications protocols and APIs such as WebRTC and SIP
  • Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
  • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
  • API integration experience
  • Strong troubleshooting and debugging skills
  • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
  • Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs.
  • Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
  • Contact Center architecture knowledge
  • Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform, ensuring consistent and efficient infrastructure deployment.
  • Capable of setting up monitoring and logging for infrastructure components and performing ongoing maintenance to ensure optimal performance and availability.
  • Experience in technology/software sales, pre-sales, or consulting
  • Advanced knowledge of AWS services and cloud architecture
  • Salesforce knowledge and familiarity with Salesforce Service Cloud
  • Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
  • Experience with WorkForce Management solutions
  • Experience working with outbound dialers and campaign management
  • Knowledge of software development methodologies such as Agile and Scrum
  • AWS Cloud Practitioner Certification
  • AWS Developer Associate Certification or Professional
  • AWS Solution Architect Certification or Professional
  • Salesforce Certified Administrator

Benefits

  • Remote & In-Person: Work remotely or from HQ in Massachusetts.
  • Travel: Anticipated travel commitment of up to 25% for certain roles.
  • Flexibility: Culture of trust allowing for personal commitments.
  • Collaboration: Executive team holds town halls for feedback.
  • Celebrate Often: Team events and celebrations of achievements.

Related Job Pages

More Backend Engineer Jobs

Minsait logo

Java Cloud Developer, Mid-level

Minsait

Join a more human technology #MoreMinsait

Backend Engineer11 days ago
Full TimeRemoteTeam 10,001+Since 2016H1B No Sponsor

• Build scalable and efficient applications, as well as manage and optimize infrastructures. • Design, code, test and maintain applications using Java, working with user requirements, system architecture, database integration and troubleshooting, with a focus on ensuring performance, scalability and alignment with business objectives.

Brazil
Grupo Boticário logo

Backend Developer, .NET/C# Specialist I

Grupo Boticário

Criamos oportunidades para a beleza transformar a vida das pessoas, e assim transformar o mundo ao nosso redor.

Backend Engineer11 days ago
Full TimeRemoteTeam 10,001+Since 2010H1B No Sponsor

As a team specialist, your day-to-day will include: • Development and Engineering: Work across the full development lifecycle (design, coding, testing and deployment) of systems, actively contributing to the definition of architecture and code standards; • Ownership and End-to-End Mindset: Take strong ownership of the product, being responsible not only for delivering code but for the success of the solution in production; • Efficiency with Artificial Intelligence: Integrate generative AI tools and code assistants into your daily workflow to accelerate productivity, improve code quality and drive innovation in solving complex problems; • Operational Efficiency and FinOps: Monitor and optimize cloud resource consumption, applying FinOps practices to ensure the architecture is scalable and cost‑sustainable, minimizing waste; • Flow Management and Metrics: Track team efficiency indicators and agile metrics, proactively identifying bottlenecks, optimizing delivery cadence and ensuring a healthy, predictable workflow; • Culture of Accountability: Proactively identify technical debt and improvement opportunities, taking responsibility for the continuous evolution of the ecosystem without constant external direction; • Technical and Product Collaboration: Work together with other specialists and Product Managers to refine business rules, ensuring solutions are robust, scalable and viable; • Quality and Stability: Ensure the robustness of deliveries through automated testing and proactive monitoring (telemetry), aiming for ecosystem stability; • Operational Excellence: Participate in resolving complex incidents and support operations, ensuring technical learnings are applied to product improvements; • AI-driven Optimization and Diagnostics: Use AI tools proactively to analyze data and logs, identify failure patterns and suggest architectural optimizations for faster problem resolution and improved system efficiency.

Brazil
ComfyUI logo

Senior Software Engineer, Backend Generalist

ComfyUI

We are hiring! https://comfy.org/careers

Backend Engineer11 days ago
Full TimeRemoteTeam 11-50Since 2024H1B No Sponsor

• Work with a cross-functional team to quickly ship features, often going from idea to production in days not weeks • Ship features that directly impact millions of ComfyUI users • Help shape our technical direction as we grow

United States
Milliman logo

Back End Engineer

Milliman

Solutions for a world at risk™

Backend Engineer11 days ago
Full TimeRemoteTeam 1,001-5,000Since 1947H1B Sponsor

• Design and implement data processing features from beginning to end • Architect new additions to the data pipeline taking into account company goals around performance and quality • Feature development for new features being added to the Milliman Pluritem clinical data pipeline • Bug fix issues occurring in the clinical data pipeline • Implement data integrations with partner companies • Develop automated testing to ensure high quality feature development without regression

Wisconsin
$85.1K - $161.6K / year
Job Closed