Digital Transformation from point-of-sale to point-of-service with AI, Salesforce.com & Amazon Web Services 🚀
AWS Technical Architect
Location
Canada
Posted
11 days ago
Salary
0
Seniority
Senior
Job Description
AWS Technical Architect
NeuraFlash
• Ensure customer success in building and launching Amazon Connect solutions for customers. • Conduct technology assessment and audits to identify the need to move to CCaaS AWS Connect Platform. • Facilitate business process reviews to identify customer requirements and processes. • Educate customers on the value proposition of AWS and participate in architectural discussions. • Lead discovery for customers and help build ROIs for projects. • Translate customer requirements into contact center design leveraging best practices. • Oversee and mentor technical teams to ensure delivery on time and quality standards. • Act as a liaison between technical teams and business stakeholders. • Drive best practice contact center design into solution delivery. • Effectively manage project and customer communications. • Deliver customer end user training and documentation. • Lead role on enterprise level projects with minimal direction.
Job Requirements
- Customer-facing contact center experience
- Experience building integrations across WFM, CRM, and contact center solutions
- Experience with communications protocols and APIs such as WebRTC and SIP
- Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
- Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
- API integration experience
- Strong troubleshooting and debugging skills
- Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
- Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs.
- Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
- Contact Center architecture knowledge
- Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform, ensuring consistent and efficient infrastructure deployment.
- Capable of setting up monitoring and logging for infrastructure components and performing ongoing maintenance to ensure optimal performance and availability.
- Experience in technology/software sales, pre-sales, or consulting
- Advanced knowledge of AWS services and cloud architecture
- Salesforce knowledge and familiarity with Salesforce Service Cloud
- Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
- Experience with WorkForce Management solutions
- Experience working with outbound dialers and campaign management
- Knowledge of software development methodologies such as Agile and Scrum
- AWS Cloud Practitioner Certification
- AWS Developer Associate Certification or Professional
- AWS Solution Architect Certification or Professional
- Salesforce Certified Administrator
Benefits
- Remote & In-Person: Work remotely or from HQ in Massachusetts.
- Travel: Anticipated travel commitment of up to 25% for certain roles.
- Flexibility: Culture of trust allowing for personal commitments.
- Collaboration: Executive team holds town halls for feedback.
- Celebrate Often: Team events and celebrations of achievements.
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