• Build and maintain quarterly and annual roadmaps for the App Store, evangelizing the product vision to stakeholders. • Defining technical requirements for API scalability, security, and performance. • Support the long-term strategy of the ALIS App Store by scoping new integrations and identifying market trends. • Conduct qualitative and quantitative analysis to understand customer behavior and measure feature adoption. • Act as the primary point of contact for external integration partners, communicating with "charm, clarity, and professionalism". • Manage the end-to-end onboarding process for new partners and provide ongoing support to ensure technical alignment. • Partner with Sales and Marketing to develop GTM strategies, ensuring new integrations are launched with maximum impact and visibility. • Work closely with Onboarding and Support teams to create training materials and documentation that ensure seamless feature rollouts. • Keep all parties informed through frequent demos and transparent status updates, ensuring stakeholders feel heard during the development cycle. • Oversee the tools and technical documentation required to facilitate seamless partner integrations. • Lead daily scrums and manage the engineering backlog, ensuring the team is never blocked and work flows at a high velocity. • Partner with engineering to build integrations using APIs, HL7s, VPN, SFTP, and data formats like CSV/XLS. • Collaborate with UX designers to map workflows and use discovery techniques to de-risk projects for feasibility and business viability. • Conduct User Acceptance Testing (UAT) and iterate fast based on feedback to ensure releases solve verified customer pain points. • Act as the primary point of contact for integration requests, communicating with "charm, clarity, and professionalism". • Create documentation and lead training for Support, Sales Engineering, and Client Services to ensure seamless feature rollouts. • Keep all parties looped into progress through frequent demos and transparent status updates.

• Own the next generation of AI products at Burq. • Build products grounded in real operational complexity. • Push the team’s AI product capabilities forward. • Lead and grow the product organization.

• Lead execution of SDLCNext delivery, translating stakeholder needs into prioritized backlog, user stories, enhancement initiatives, and release-ready capabilities • Own backlog prioritization, sprint planning, roadmap execution, and Agile delivery activities across sustainment and enhancement efforts • Balance operational ITSM support with delivery of platform enhancements, automation initiatives, and modernization efforts • Identify and mitigate delivery, operational, platform, and stakeholder risks impacting execution • Lead AI-enabled automation and operational transformation initiatives across SDLCNext and supporting Process & Tools operations • Identify manual operational processes and redesign them into scalable, automation-first workflows • Implement automation capabilities across Jira, JSM, Confluence, integrations, and related enterprise tooling • Leverage Generative AI and workflow automation solutions to improve operational efficiency, ticket routing, reporting quality, workflow consistency, and delivery execution • Drive reduction of manual effort across ITSM and SDLC operations through automation and intelligent workflow design • Continuously identify opportunities to improve scalability, operational efficiency, and end-user experience through AI and automation • Oversee Jira, JSM, and Confluence governance, configuration, optimization, and operational scalability • Design and optimize workflows, automation rules, dashboards, data structures, JQL queries, and enterprise configurations • Drive enterprise adoption of Jira automation capabilities, integrations, and scalable workflow standards • Support Atlassian Cloud migration and long-term platform modernization initiatives • Oversee ITSM operations including incidents, service requests, change activities, requirements workflows, and sustainment support • Ensure SLA adherence, operational responsiveness, ticket throughput, and platform stability • Improve operational maturity and consistency through automation, governance, and workflow optimization • Track and report on platform performance, operational metrics, automation effectiveness, SLA adherence, and backlog health • Use operational data and platform metrics to drive prioritization and continuous improvement • Serve as primary advisor to Government Product Manager and stakeholders regarding platform operations, delivery priorities, and transformation initiatives • Lead and direct personnel supporting ITSM operations, sustainment, and platform enhancement efforts

Role Description We are looking for a Senior Manager, Product Marketing to shape and scale product marketing strategy across our K-12 product portfolio. This leader will play a pivotal role in driving new business growth, product and customer success, and renewals through a deep understanding of the market and innovative product positioning that builds demand and wins deals. This position sits on the Marketing leadership team, reporting to the Senior Director of Marketing. The ideal candidate is a hands-on product marketer with demonstrated experience scaling the PMM craft in a complex, multi-product B2B business. What You’ll Do - Lead the development and execution of comprehensive go-to-market strategies that drive the success of GoGuardian products across multiple market segments. - Conduct market analysis and competitive monitoring to identify emerging trends, anticipate customer needs, and inform new product innovation. - Develop compelling narratives and product messaging that position GoGuardian to win with multiple personas across the buying committee and user base. - Develop and oversee go-to-market plans for new product and feature launches, including positioning, campaign strategy, and sales enablement. - Drive the creation of high-impact marketing assets, such as sales collateral, product playbooks, messaging frameworks, digital marketing assets, and long-form videos to support all channels. - Analyze performance and market data to measure the effectiveness of marketing strategies, providing actionable recommendations for continuous improvement. - Identify and implement AI solutions to drive operational efficiencies and scale output. - Hire, manage, and mentor a small team. - Maintain a forward-looking perspective by staying at the forefront of industry trends, emerging technologies, and marketing best practices in education technology. - Collaborate closely with cross-functional teams, including product management, sales, sales enablement, and other marketing teams to ensure alignment and efficient execution. Qualifications - 8+ years of hands-on product marketing experience and team management. - Experience managing a multi-product portfolio with unique personas and aligning each product with the overall company strategy. - Experience leading multiple strategic initiatives at once and executing to hit objectives in a fast-paced environment. - Customer-centric approach and desire to be a voice of our customers. - Ability to anticipate future trends in education technology and influence product roadmaps accordingly. - Strong work ethic, combining bias for action with innovative thinking. - Experience leading research initiatives and analyzing market data, customer feedback, and product performance metrics to inform decision-making. - Ability to identify and address product challenges through data-driven analysis. - Self-starter and proactive problem solver who can identify and set short and long-term priorities. - Drive to constantly optimize and improve, combined with a relentless focus on customer experience. - Deep understanding of the K-12 education market is preferred. - Eager to take initiative in a fast-paced, ever-changing, dynamic environment. - Fueled by the opportunity to truly impact the education landscape. Benefits - Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan. - Flexible time off, paid holidays, paid parental leave, and a paid year-end holiday break. - A robust catalog of benefits that support your professional growth and personal wellbeing, including work from home funds, fertility & adoption reimbursement, and more. - A varied and challenging role in an innovative, global company. - Supportive, driven colleagues who have your back and share your passion. - The typical base salary range for this position is $160,000 - $175,000 per year.