• You will design and ship AI agents and automated workflows that move our revenue motion. Concretely: • Lead enrichment agents built on Clay, Claygents, ZoomInfo, and Snowflake that turn raw inbound and outbound lists into ranked, contextual leads our new logo sales leaders want to call. • Outbound personalization agents that write the first draft of cold outreach using the prospect’s role, recent context, and our positioning, so new logo sales leaders spend their time on judgment, not blank pages. • AI-assisted New Logo Sales Leader research workflows that produce meeting prep, account briefs, and call summaries in minutes instead of hours. • Pipeline pattern detection agents that read our deal data in Snowflake and surface stalled deals, churn risk, and acceleration opportunities to AEs and managers in real time. • Agentic deal review and forecast support that helps managers spot what is real, what is slipping, and what to coach on before each forecast call. • Salesforce and Pardot integrations that wire all of the above into the systems the team already lives in, with clean data flows back to Snowflake and BI.

• IT training on the following topics: Introduction to network technology (network topologies, network components, networking devices such as switches and routers, protocols, OSI model layers) • Setting up an IT workstation (hardware and software) • Current server and client operating systems (Windows, Linux) • Server fundamentals • Virtualization, cloud computing • PowerShell • Data protection (GDPR) and data security • IT security (types of attacks, firewalls, DMZ, encryption, VPN, antivirus and removal) • Exam preparation

Role Description As IT Systems Engineer III, you will improve Ophelia's IT systems by focusing on seamless integration, automation, and security to elevate our employee experience. In this complex role, you will balance hands-on execution with full ownership of IT improvement projects. You will be responsible for: - Developing plans and executing our IT strategy. - Ensuring the highest quality standards across all projects. - Communicating clearly and proactively to bring stakeholders along. You will oversee and collaborate with the team at our managed service provider for IT issues, serving as their escalation point for Level 3 issues, approvals, and architectural decisions. Your role will also be the driving force in our security and IT roadmap progress, working towards third-party certification, likely SOC 2 Type II (and/or possibly HITRUST). Your role reports directly to our Chief Technology Officer and will collaborate with our Engineering team, People team, Legal & Compliance team, and support all employees across the organization. You will also participate in our Security & Compliance committee and meetings, reporting on risks and responses. To be successful in this role, you should demonstrate a deep passion for technology and be excited about IT systems, IT capabilities, employee IT experience, and creating a highly effective and secure environment. Qualifications - 5+ years experience in IT systems engineering. - Experience with SCIM, SAML, and security systems. - Experience with ITSM, IdP/IAM, MDM along with OU and directory structures. - Experience with IT automation and reporting. - Background in a regulated and/or secure industry, ideally healthcare. Requirements - Ability to own complex projects, working with technical and non-technical stakeholders. - Stellar collaboration and communication skills. - Exceptional time management skills. - Independent problem-solving skills of complex technical challenges. - Habits of a technician including constant improvement and learning. - Passionate about our mission to make evidence-based addiction treatment universally accessible. Benefits - Competitive medical, vision, and health insurance (many plans are fully covered for the employee). - Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure. - 10 company holidays. - Work From Home Stipend. - 401k Contribution Platform. - Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others.

• Develop and deliver high-quality Outsystems applications in alignment with business requirements. • Provide technical leadership and mentorship to development teams, promoting best practices. • Work with clients and stakeholders to gather requirements and translate them into technical specifications. • Ensure the successful execution of the software development lifecycle, from design to deployment. • Participate in code reviews and oversee adherence to coding standards. • Stay current with Outsystems advancements and industry innovations to integrate new technologies. • Lead project meetings to track progress and ensure timely delivery of milestones.