Role Description As IT Systems Engineer III, you will improve Ophelia's IT systems by focusing on seamless integration, automation, and security to elevate our employee experience. In this complex role, you will balance hands-on execution with full ownership of IT improvement projects. You will be responsible for: - Developing plans and executing our IT strategy. - Ensuring the highest quality standards across all projects. - Communicating clearly and proactively to bring stakeholders along. You will oversee and collaborate with the team at our managed service provider for IT issues, serving as their escalation point for Level 3 issues, approvals, and architectural decisions. Your role will also be the driving force in our security and IT roadmap progress, working towards third-party certification, likely SOC 2 Type II (and/or possibly HITRUST). Your role reports directly to our Chief Technology Officer and will collaborate with our Engineering team, People team, Legal & Compliance team, and support all employees across the organization. You will also participate in our Security & Compliance committee and meetings, reporting on risks and responses. To be successful in this role, you should demonstrate a deep passion for technology and be excited about IT systems, IT capabilities, employee IT experience, and creating a highly effective and secure environment. Qualifications - 5+ years experience in IT systems engineering. - Experience with SCIM, SAML, and security systems. - Experience with ITSM, IdP/IAM, MDM along with OU and directory structures. - Experience with IT automation and reporting. - Background in a regulated and/or secure industry, ideally healthcare. Requirements - Ability to own complex projects, working with technical and non-technical stakeholders. - Stellar collaboration and communication skills. - Exceptional time management skills. - Independent problem-solving skills of complex technical challenges. - Habits of a technician including constant improvement and learning. - Passionate about our mission to make evidence-based addiction treatment universally accessible. Benefits - Competitive medical, vision, and health insurance (many plans are fully covered for the employee). - Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure. - 10 company holidays. - Work From Home Stipend. - 401k Contribution Platform. - Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others.

• Develop and deliver high-quality Outsystems applications in alignment with business requirements. • Provide technical leadership and mentorship to development teams, promoting best practices. • Work with clients and stakeholders to gather requirements and translate them into technical specifications. • Ensure the successful execution of the software development lifecycle, from design to deployment. • Participate in code reviews and oversee adherence to coding standards. • Stay current with Outsystems advancements and industry innovations to integrate new technologies. • Lead project meetings to track progress and ensure timely delivery of milestones.

Role Description We are seeking a highly organized and technically driven Loss Control Info Systems Specialist to support the Loss Control team. This remote role combines business systems support, operational enablement, and technical coordination to ensure Loss Control systems, workflows, and vendor integrations operate efficiently and effectively. The ideal candidate will have experience supporting insurance operations systems, managing workflows, troubleshooting system issues, and improving operational processes through automation and analytics. This role is critical in maintaining Loss Control platforms, supporting internal and external users, and ensuring accurate data management and regulatory compliance across multiple systems. What You’ll Do - Maintain and support Loss Control systems and workflows, including RCT, LC 360, and vendor platforms - Monitor and manage system defects, troubleshoot issues, and coordinate resolutions with IT and vendors - Generate vendor reports, manage survey assignments, and track workflow requests across systems - Upload and maintain Loss Control matrices and ensure accurate system data management - Identify opportunities for workflow automation and process optimization using tools such as Power Automate - Support system upgrades, testing, implementation activities, and change management processes - Serve as a primary point of contact for vendor integrations, site development, and system security matters - Collaborate with internal IT teams and business partners to ensure systems align with operational and compliance requirements - Monitor data quality and ensure reporting accuracy across platforms and dashboards - Support reporting and analytics initiatives using tools such as Power BI and Excel - Document workflows, procedures, and operational processes while maintaining process manuals and standards - Provide technical and operational support to internal and external users across multiple business areas - Assist with training, onboarding, and guidance related to Loss Control systems and workflows - Contribute to continuous improvement initiatives that enhance operational efficiency and user experience Qualifications - Loss Control, insurance operations, business systems support, or commercial insurance environments - Strong knowledge of Loss Control systems such as RCT, LC 360, LexisNexis, or similar platforms - Experience with workflow management, systems administration, troubleshooting, and issue resolution - Experience with data analytics, reporting, and process automation tools including Power BI and Power Automate - Strong understanding of business systems, operational workflows, and IT risk management - Ability to manage multiple priorities and support both technical and operational business needs - Strong analytical, organizational, and problem-solving skills Benefits - Competitive salary and performance-based bonuses - Comprehensive benefits package - Career development and training opportunities - Flexible work arrangements - Dynamic and inclusive work culture within a globally renowned group - Private Health and Dental Insurance - Pension Plan - Meals tickets - Life Insurance Please note: CVs must be submitted in English. Applications in other languages will not be considered.

• provide strategic leadership, direction, and oversight of the Systems Engineering function • lead, develop, and support a high-performing engineering team • ensure effective execution across projects and operational activities • own reliability, performance, availability, and lifecycle management of a 24x7 production environment • communicate infrastructure performance, incidents, risks, and planned changes clearly