O raio-x das suas finanças Nosso foco é gerar transparência, visibilidade e segurança na remuneração médica
Support Analyst, Level 1
Location
Brazil
Posted
6 days ago
Salary
0
Seniority
Junior
Job Description
Support Analyst, Level 1
Fin-X
• Ticket triage, directing tickets to the appropriate team • Handling tickets for login creation and answering user inquiries • Deep understanding of the platform, its features, and expected behavior in response to requests • Chat support for both reception staff and physicians • Monitoring Business Intelligence (BI) for data analysis and process optimization • Participation in regular meetings with clients • Presenting and validating solutions with clients • Creating release notes for platform updates and improvements • Continuous development of platform knowledge
Job Requirements
- Currently enrolled in a university degree program (preferred)
- Minimum of 6 months of customer support experience
- Previous experience in the hospital/healthcare sector (preferred)
Benefits
- Performance review: advancement based on your development
- Onboarding kit
- Fin-X Day: semi-annual meeting for Culture & Strategy alignment
- Access to Fiibo: exclusive benefits to simplify daily life
- Welhub: a wellness platform to support your physical and mental health
- Company recess (scheduled break)
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