Fin-X

• Ticket triage, directing tickets to the appropriate team • Handling tickets for login creation and answering user inquiries • Deep understanding of the platform, its features, and expected behavior in response to requests • Chat support for both reception staff and physicians • Monitoring Business Intelligence (BI) for data analysis and process optimization • Participation in regular meetings with clients • Presenting and validating solutions with clients • Creating release notes for platform updates and improvements • Continuous development of platform knowledge

Fin-X is transforming how hospitals, clinics and payers manage their processes. Our innovative solutions cover surgical scheduling, physician compensation, and more, helping the sector gain efficiency, reduce costs and improve the experience for healthcare professionals and patients. We are looking for a Mid-level Front-End Developer to join our technology team and contribute to the ongoing evolution of our digital solutions.

• Triage of incoming requests, routing tickets to the appropriate team/desk • Handling tickets for account/login creation and resolving user inquiries • Deep understanding of the platform, its features, and behavior in response to user requests • Chat support for both administrative staff (secretaries) and physicians • Monitoring Business Intelligence (BI) data to analyze information and optimize processes • Participation in regular client meetings • Presentation and validation of solutions with clients • Preparing release notes and coordinating platform updates and improvements • Continuous learning and knowledge development about the platform

• Auxílio ao desenvolvedor júnior na resolução de média e baixa complexidade. • Conferência e execução de scripts elaborados pelo desenvolvedor júnior. • Realização de code reviews para o desenvolvedor júnior. • Resolução de problemas de alta complexidade com o suporte do desenvolvedor sênior. • Desenvolvimento de features de média complexidade sem assistência. • Análise de causas raízes de média complexidade. • Documentação abrangente dos processos. • Entrega pontual de atividades. • Refinamento técnico das soluções propostas. • Participação ativa em todos os rituais do time.

• Define robust technical solutions and provide strategic support to the team • Resolve highly complex technical and business problems autonomously • Create clear, comprehensive documentation to ensure alignment and scalability • Participate in strategic decisions and technical refinements, ensuring code quality • Conduct detailed code reviews, enforcing best practices and high standards • Actively participate in agile rituals and in resolving technical impediments • Ensure compliance with SLAs and deadlines for delivering requests • Perform in-depth analyses to identify and fix root causes of critical issues.

• Functional maintenance of the application • Debugging the application • Code Review • Pair Programming • Task refinement • Ensuring predictability of deliveries