• Manage project timeline (client facing and internal) to ensure on time survey launch, completion, and reporting. • Builds and maintains relationships with client contacts and learns their organization’s unique needs through regularly scheduled meetings and proactive advisement on recommended account/program changes. • Ability to identify risk and proactively solve problems. • Provide support for service failures and service recovery. • Update survey design based on client goals and feedback. • Program survey design into multiple different platforms. • Make necessary updates to dashboard reporting. • Partner with client through project lifecycle. • Lead kick off calls at the start of project in order to appropriately set client expectations. • Track response rates, minimum number of respondents, and sampling to maximize data collection and achieve client’s goals. • Act as an engaged and effective member of a team, working with cross-functional partners across the organization. • Act as a mentor to new hires and existing teammates.

Role Description As a Brand Marketing Program Manager you'll play a pivotal role in helping our brand marketing and social teams bring ambitious ideas to life—on time, on brand, and at scale. You'll connect creative vision to execution, bring clarity to complexity, and build the structure that helps great ideas thrive. This role sits at the intersection of creativity, strategy, and operations: you'll enable Figma's brand to show up powerfully across social, digital, and real-world moments. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: - Partner with brand, social, and cross-functional marketing teams to translate strategy and creative ideas into clear project plans, trackable outcomes, and clear communications - Build and manage timelines, resourcing, and budgets for campaigns and always-on initiatives, ensuring alignment with team and company goals - Drive the end-to-end delivery of brand and social programs—from briefing through creative development, production, and launch—while ensuring quality and consistency - Anticipate risks, identify blockers early, and drive proactive solutions to keep programs on track and stakeholders aligned - Establish repeatable processes and best practices that enable the team to scale its impact globally - Support key tentpole initiatives, ensuring cross-functional coordination and readiness across marketing, creative, and social teams - Lead retrospectives and share learnings that inform future campaigns, helping the team continuously improve how we plan and deliver work - Establish new working relationships with platforms, vendors and brand partners to help develop an ecosystem of best-in-class strategies and capabilities Qualifications - 6+ years of experience managing complex creative, brand, or marketing programs — ideally at a creative agency or in-house brand team - Demonstrated experience building integrated marketing campaigns across digital, social, and experiential channels - Demonstrated ability to navigate both the creative and operational sides of brand marketing — knowing when to lean into process and when to stay flexible - Proven experience working with project management and collaboration tools - Enthusiasm for creativity, storytelling, and enabling teams to do their best work Requirements - While not required, it’s an added plus if you also have: - Experience supporting or managing social-first campaigns or brand activations - Background in creative production or content operations - Familiarity with Figma's products or a passion for design and collaboration tools - Experience working on or with global marketing teams Benefits - Figma offers equity to employees, as well a competitive package of additional benefits, including: - Health, dental & vision - Retirement with company contribution - Parental leave & reproductive or family planning support - Mental health & wellness benefits - Generous PTO - Company recharge days - Learning & development stipend - Work from home stipend - Cell phone reimbursement - Sales incentive pay for most sales roles - Annual bonus plan for eligible non-sales roles

Role Description The Part-Time Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department’s compensation plan. Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter’s performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies. This position could be titled as a Benefit Program Specialist II if the applicant has current or prior experience performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies. The Part-Time Benefit Programs Specialist II represents the full performance level in the Benefit Programs Specialist occupational group. Employees’ responsibilities are related to the determination and re-determination of eligibility of individuals and families for: - Financial assistance - Food stamps - Medical assistance - Other social services’ benefit programs The work is performed within established policies, procedures, and guidelines, but certain aspects of eligibility determination require independent judgment, especially as related to evaluation of social factors influencing eligibility. Employees seek supervisory help for difficult or unusual situations only. The Benefit Programs Specialist II is distinguished from the Benefit Programs Specialist III by the latter’s performing advanced technical work requiring depth and breadth of knowledge to understand, analyze and act on complex cases. Also, the Benefit Programs Specialist III serves as a technical resource for others regarding social services’ eligibility programs. The role may be approved for remote work based on the selected candidate’s demonstrated experience, proficiency, and ability to perform the essential functions of the position with minimal supervision. Due to state tax, payroll, and operational requirements, applicants must reside in either the Commonwealth of Virginia or the State of West Virginia at the time of hire and throughout employment. Qualifications - Some knowledge of basic human behavior - Mathematics to calculate percentages, formulas, and averages to solve mathematical problems - Interviewing techniques such as data collection and investigation Requirements - Skill in operating a personal computer and the associated office and agency software - Demonstrated ability to communicate effectively both orally and in writing - Interview, gather information, and evaluate situations - Analyze information - Apply common sense understanding to carry out instructions furnished in written or oral form - Exercise sound judgment, discretion, tact, and resourcefulness in solving problems and drawing logical conclusions - Use various types of automated technology to establish and maintain case records, access and retrieve data, create reports, and manipulate data - Maintain professional ethics related to confidentiality - Establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations Education and Experience - High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities

• Own the consolidated project portfolio for the AI Advisory and Transformation Services Practice, maintaining visibility into status, risk, and resource allocation across all active engagements. • Establish and enforce project management standards, including scope documentation, milestone tracking, change control, and lessons-learned processes. • Oversee the operational delivery of all advisory, assessment, and transformation engagements, ensuring consistent quality and adherence to Netrio’s delivery methodology. • Own the practice-level P&L, tracking revenue, cost of delivery, margins, and budget variance on a monthly and quarterly basis. • Prepare and deliver executive-level program status reports, including portfolio health, financial performance, risk posture, and strategic recommendations. • Mentor and develop project managers, consultants, and delivery staff within the practice.