Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
FLEX Sales Specialist
Location
Canada
Posted
7 days ago
Salary
C$60K - C$75K / year
Seniority
Mid Level
No structured requirement data.
Job Description
FLEX Sales Specialist
Marriott
Role Description The Sales Specialist role provides temporary, flexible sales coverage across Multi Hotel Sales teams to support periods of staffing change, leaves of absence, out‑of‑office coverage, or shifts in call volume and demand. This role supports group and catering sales activities, including lead handling, opportunity management, customer communication, and event turnover, while delivering exceptional service aligned with Marriott brand standards. Qualifications - High school diploma or GED plus a minimum of 2 years of experience in sales, marketing, guest services, front desk, or a related professional area - OR a 2‑year post‑secondary degree in Business Administration, Marketing, Hotel & Restaurant Management, or a related field (no prior work experience required) - Preferred: Experience selling group business in a hotel property or sales office environment - Knowledge of hotel operations and Food & Beverage - Understanding of the group sales process and closing techniques - Experience working in a team‑based selling environment - Hospitality Management degree Requirements - Respond promptly to incoming group and catering opportunities within predefined parameters - Qualify, negotiate, up‑sell, and close sales opportunities aligned with hotel and market needs - Prepare proposals, contracts, and customer correspondence - Maintain complete and accurate lead and account information in SFAWeb / CI/TY systems - Re‑solicit non‑managed realized opportunities and follow up on opportunities identified by Sales Executives - Verify that booked business aligns with individual hotel parameters - Understand market conditions, competition, and economic trends to effectively position properties - Partner with Revenue Management to analyze business needs and make sales recommendations - Utilize company marketing initiatives and incentives to convert and close business opportunities - Transfer timely, accurate, and complete booking details to on‑property teams - Turn over events to hotel operations teams for execution of event details - Support pre‑event up‑selling of products and services - Act as a liaison between the sales office, property teams, and customers throughout the sales process - Deliver service excellence to drive customer satisfaction and loyalty - Build rapport and long‑term relationships with new and existing customers - Resolve guest issues and escalate concerns as appropriate - Gather guest feedback and support continuous improvement - Provide temporary sales support across teams and roles as business needs require - Step into opportunity management or business development activities during coverage periods - Perform additional duties as assigned to support business operations Benefits - 401(k) plan - Stock purchase plan - Discounts at Marriott properties - Commuter benefits - Employee assistance plan - Childcare discounts - Medical, dental, vision coverage - Health care flexible spending account - Dependent care flexible spending account - Life insurance - Disability insurance - Accident insurance - Adoption expense reimbursements - Paid parental leave
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