WATI logo
WATI

Multi-Agent WhatsApp Customer Support Tool & No Code Chatbot Builder

L1 Pre-Sales Support

SalesSalesFull TimeRemoteMid LevelTeam 11-50Since 2021H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

7 days ago

Salary

0

Seniority

Mid Level

2 yrs expEnglish

Job Description

L1 Pre-Sales Support

WATI

• Engage and convert high-intent leads through outbound follow-ups, warm lead activation, and pipeline engagement activities. • Support the sales team by generating and qualifying outbound leads and building sales pipeline opportunities. • Engage with prospects to understand their use cases, business requirements, pain points, and urgency. • Conduct product walkthroughs and demos for prospective customers. • Respond to customer and prospect inquiries through chat, tickets, and other support channels professionally and efficiently. • Qualify leads based on use case, deal size, urgency, and product fit. • Assist prospects in moving from initial interest to product adoption by providing guidance on platform capabilities and workflows. • Maintain accurate lead and conversation tracking within CRM and ticketing systems. • Collaborate closely with Sales, Product, Onboarding, and Support teams to ensure smooth customer engagement. • Handle multiple customer conversations simultaneously while effectively prioritizing urgent or high-value opportunities. • Stay updated on product enhancements, AI capabilities, automation workflows, APIs, and integrations.

Job Requirements

  • 2–4 years of experience in Pre-Sales, Product Support, Technical Support, Customer Support, SDR/BDR, or similar customer-facing roles in a SaaS or software company.
  • Experience handling chat, tickets, outbound follow-ups, or pre-sales conversations.
  • Strong understanding of APIs, webhooks, automation workflows, or technical product integrations.
  • Ability to qualify leads and identify customer requirements effectively.
  • Experience conducting product demos or walkthroughs is preferred.
  • Excellent verbal and written communication skills in English.
  • Strong multitasking and prioritization abilities in a fast-paced environment.
  • AI proficiency is mandatory.
  • Comfortable working across APAC / EMEA shifts.
  • Strong problem-solving mindset and customer-first approach.

Related Job Pages

More Sales Jobs

Samsara logo

Mid-Market Sales Manager

Samsara

Pioneer of the Connected Operations Cloud

Sales7 days ago
Full TimeRemoteTeam 1,001-5,000Since 2015H1B Sponsor

• Own the performance and development of a team of Mid-Market Account Executives across the DACH territory, holding reps accountable to pipeline targets, activity standards, and forecast hygiene through structured weekly operating rhythms. • Coach each rep individually — adapting your approach to where each person is in their development — from building territory plans and running effective discovery calls through to closing complex, multi-stakeholder deals. • Build and sustain a predictable outbound pipeline engine across the team, setting clear rep-level generation targets, running weekly pipe reviews, and diagnosing coverage gaps before they become quarter-end problems. • Join key deals alongside your reps — as a coach and as a closer when needed — pressure-testing qualification rigour and helping move deals through the critical stages of the sales cycle. • Partner closely with your Director, Sales Engineering, ADR leadership and Marketing to align on territory strategy, resource deployment, and cross-functional execution — translating broader commercial priorities into daily team practice. • Hire and onboard exceptional talent: actively sourcing candidates through your own network, running a rigorous assessment process, and building a bench that raises the standard of the team over time. • Contribute to the scaling of Samsara’s Mainland Europe business — sharing best practices across peer ISMs, supporting wider commercial initiatives, and building the operational foundation for a larger team as the DACH region grows. • Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices. • Hire, develop and lead an inclusive, engaged, and high performing team.

Germany
Samsara logo

Regional Sales Director – Strategic Enterprise

Samsara

Pioneer of the Connected Operations Cloud

Sales7 days ago
Full TimeRemoteTeam 1,001-5,000Since 2015H1B Sponsor

• Own the performance, development, and day-to-day leadership of a team of Senior Enterprise AEs, driving net new logo acquisition and expansion across a defined set of strategic UK accounts • Coach your team through complex, multi-stakeholder deal cycles where average contract values regularly reach seven figures over multi-year terms • Build and run a structured operating rhythm - pipeline reviews, deal inspection, forecasting discipline - while getting close enough to the detail to add value at the deal level • Develop your reps’ ability to access economic buyers, build multi-threaded relationships, and position Samsara’s expanding product portfolio against a customer’s most critical business priorities • Pressure-test deal qualification, challenge assumptions, and help your team navigate the complexity of selling into large UK enterprises - this isn’t a role where you sit above the deals • Build the commercial muscles - cross-sell, multi-product attach, stakeholder mapping - that will drive durable growth as we expand our footprint across the UK’s largest accounts • Partner closely with the AVP of Strategic and Enterprise Sales UK, your peer RSDs, and cross-functional teams including Solutions Engineering, Customer Success, and Marketing to ensure your team has the support it needs to win • Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices • Hire, develop and lead an inclusive, engaged, and high performing team

United Kingdom
£250K / year
Full TimeRemoteTeam 51-200H1B No Sponsor

• Partner with client stakeholders, business users, and delivery teams to gather, document, and validate business and functional requirements across Salesforce Government Cloud implementations. • Design and configure Salesforce solutions across Service Cloud, Experience Cloud, and related Salesforce platform technologies using declarative functionality and platform best practices. • Translate business needs into scalable Salesforce solutions including Flows, page layouts, validation rules, record types, approval processes, dashboards, reports, and security configurations. • Facilitate discovery sessions, workshops, backlog grooming, user story development, and solution review meetings with both technical and non-technical stakeholders. • Collaborate closely with developers, architects, QA teams, and project managers to support end-to-end Salesforce solution delivery. • Support configuration and administration activities including user setup, profiles, permission sets, workflows, automation, and environment management. • Participate in Agile/Scrum ceremonies including sprint planning, daily standups, retrospectives, backlog refinement, and release readiness activities. • Assist with testing coordination, UAT preparation, defect validation, and production deployment activities. • Support data migration and data quality initiatives including imports, exports, cleansing, and validation activities. • Participate in client-facing presentations, demonstrations, training sessions, and change management activities. • Ensure solutions align with Salesforce platform governance, security standards, and Government Cloud compliance requirements. • Collaborate with integration and technical teams to support API-driven processes and connected system workflows. • Maintain accurate project documentation including business requirements, process flows, user stories, configuration documentation, and training materials. • Provide consultative recommendations to optimize business processes, improve platform adoption, and enhance user experience.

Arizona + 27 moreAll locations: Arizona | California | Colorado | Connecticut | Florida | Idaho | Illinois | Iowa | Kansas | Nevada | New Hampshire | New Jersey | New York | North Carolina | Ohio | Oklahoma | Oregon | Maryland | Massachusetts | Michigan | Minnesota | Missouri | Pennsylvania | Tennessee | Texas | Virginia | Washington | Wisconsin
$110K - $155K / year

Sales Representative

Renuity

Renuity is a home improvement company focused on delivering innovative solutions for home organization and garage flooring. It offers high-quality, all-in-one products designed to

Sales7 days ago

Title: In-Home Sales Representative Location: Baltimore, MD; Annapolis, MD; Gaithersburg, MD Full time Field/Remote Job Description: Outside Sales Representative Uncapped Earnings | Top Performers Make $100,000–$150,000+ Renuity Garage, a Renuity Company Join a Home Improvement Leader on a Mission Renuity Garage is proud to be part of the Renuity family—a network of America’s most trusted home renovation brands. Together, we’re on a mission to make home improvement easier, faster, and more rewarding for homeowners everywhere. Whether it’s reimagining garages, installing custom storage, or enhancing curb appeal, our team helps customers fall in love with their homes again. Backed by innovation, integrity, and a commitment to excellence, we’re growing fast—and looking for driven individuals to grow with us. Performance-Based Pay, Built for Go-Getters This is a high-impact, commission-driven role. Our top Outside Sales Representatives consistently earn $100,000–$150,000+ annually, with uncapped income potential based on performance. What We Offer - Competitive base pay + uncapped commissions - Comprehensive benefits: medical, dental, vision - Career advancement with a fast-growing national brand - Paid training and ongoing professional development - Flexible schedule with consistent sales appointments - Collaborative, respectful, and mission-driven work culture About the Role As an Outside Sales Representative, you’ll meet with pre-qualified homeowners in your territory to present customized solutions for garage improvements and organization. No cold-calling—your schedule is filled with high-quality leads. You'll provide expert guidance, build trusted customer relationships, and close deals that transform homes and lives. Key Qualifications - Strong communication skills—confident in presentations and customer interactions - Excellent time management and organizational abilities - Sales experience with a proven track record of achieving targets - High ethical standards and integrity in every customer touchpoint - Customer-first mindset with a passion for problem-solving - Valid driver’s license and clean driving record Who Thrives in This Role - Goal-driven professionals motivated by performance incentives - Confident communicators with a consultative sales style - Adaptable self-starters who thrive on independence and impact - Individuals with a background in home improvement, B2C sales, or in-home services Schedule & Location - Full-time, local travel required within the sales territory - Flexible scheduling with evenings and weekends based on customer availability About Renuity Garage Renuity Garage is a leading provider of premium garage storage, flooring, and organization solutions, proudly serving homeowners across the country. As part of the Renuity family of brands, we bring trusted expertise, best-in-class products, and a seamless experience to every project. Candidates applying for roles listed as ‘Remote’ must be located in the United States, excluding states in which the Company is not currently authorized or operationally able to employ workers (currently including Alaska, California, Hawaii, Montana, Rhode Island, and Wyoming). Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. If you have a question regarding your application, please contact TA@renuityhome.com

Maryland
$100K - $150K / year