Customer Support Specialist
Location
Colorado
Posted
11 days ago
Salary
$22 - $26 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Support Specialist
Antech
Role Description The Customer Support Specialist delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. They are responsible for managing and servicing incoming customer calls with a customer-forward approach and a high level of empathy. This position requires a professional with strong relationship building and communication skills. The Customer Support Specialist accurately enters orders and is knowledgeable about Antech products and programs. Essential Duties and Responsibilities - Provides superior customer service and remains solution driven with all customers and/or customer concerns. - Provide phone coverage within the queue. - Handles customer issues, as needed, to ensure quality customer service. - Effectively uses multiple software systems to service accounts, including but not limited to Customer Relationship Management (CRM) Software, Enterprise Resource Planning (ERP) Software, and Microsoft Suite. - Demonstrates proficiency in all products and is seen as a knowledgeable resource in all product categories. - Investigates customer issues and finds appropriate solutions. - Takes incoming calls and places orders for supplies or consumables, or handles inquiries as requested. - Manages appropriate distributor relationships and other partnerships. - Updates data in Salesforce.com and sets up new accounts. - Communicates potential sales opportunities via leads to appropriate teams. - Other duties as assigned. Qualifications - High school diploma required. - Associates degree in business or veterinary related field, or equivalent related experience preferred. - Minimum of 2 years’ experience in call center environment is preferred. - Working knowledge of veterinarian, medical information technology (IT) and/or clinical diagnostic environment preferred. Knowledge, Skills and Abilities - Excellent customer service skills including patience, ability to listen and ability to provide a positive experience with all interactions. - Strong organizational skills and attention to detail. - Demonstrated ability to approach problems and find appropriate solutions. - Ability to work effectively in a team environment. - Ability to adapt and be flexible in a variety of situations. - Displays strong oral and written communication, especially over the telephone, with both internally and externally customers. - Accurate and efficient data entry skills. - Intermediate ability with Microsoft Office Suite, Internet Software and E-mail required. - Intermediate ability with Salesforce.com or similar CRM (Customer Relationship Management) preferred. - Ability to maintain quality assurance metrics for queue as determined by Customer Support Leadership and the Support Enablement Team. Working Conditions - The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. - The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. - The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. - The associate is occasionally required to sit and stoop, bend, kneel, or crouch. - The associate must occasionally lift and/or move up to 15 pounds. - The associate will primarily work in a typical office environment or a remote home office. - The noise level in the work environment is usually moderate. - The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. - The associate is frequently required to use a calculator; fax, copy machine, and phone system. - The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. - Environment where pets are present. Benefits - Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates. - Benefits eligibility is based on employment status. - Paid Time Off & Holidays. - Medical, Dental, Vision (Multiple Plans Available). - Basic Life (Company Paid) & Supplemental Life. - Short and Long Term Disability (Company Paid). - Flexible Spending Accounts/Health Savings Accounts. - Paid Parental Leave. - 401(k) with company match. - Tuition/Continuing Education Reimbursement. - Life Assistance Program. - Pet Care Discounts.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Physician
UnitedHealth GroupUnitedHealth Group is a healthcare and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of
Physician - Occupational Medicine - Veteran Compensation Exams - Remote and Travel Primary location: Phoenix, AZ Additional locations: Los Angeles, California | San Diego, California | Denver, Colorado | Colorado Springs, Colorado | Portland, Oregon | Dallas, Texas | Houston, Texas | Salt Lake City, Utah | Seattle, Washington Remote Overtime status: Exempt Travel: Yes, 75 % of the Time Job Description: For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. OptumServe is one of businesses under OptumCare Solutions. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system. At Optum, the mission is clear: Help people live heathier lives and help make the health system work better for everyone. There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. We have an exciting opportunity for a Physician Medical Disability Examiner to join our growing team! Responsibilities include evaluating and conducting exams for Medical Disability claims for Veteran's. This role requires traveling on-site, within an assigned region, to fixed facility and mobile unit locations to conduct exams. When not traveling, completing ACE and internal Medical Opinion only requests as required by applicable contracts. This is a travel position. You will spend 50% of your time traveling throughout the US to work in a Mobile Unit and 50% of your time working at home. Every other week you would be traveling and you can live anywhere in the US for this position. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Evaluating and conducting exams for medical disability claims for Veterans - Traveling on-site, within an assigned region, to a fixed facility, homebound or mobile unit locations to conduct exams - When not traveling, completing ACE and internal medical opinion only requests as required by applicable contracts You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Licensed MD or DO - Current and unrestricted state license - Accredited Board Certification in Occupational Medicine - Demonstrated ability to perform detailed work with a high degree of accuracy as well as the ability to demonstrate organizational skills and multi-tasking - Available to travel 50% or more for monthly travel assignments - Ability to work remotely when not traveling to complete ACE and IMO exams or other duties as assigned - Driver's License and access to reliable transportation - Basic computer skills including Microsoft Office - Ability to obtain additional licensures based on business needs. This may include a compact license (Interstate Medical Licensure Compact) ensuring compliance with that state's existing Medical Practice Act Preferred Qualifications: - Experience with VA compensation and pension disability evaluations with a knowledge of VA quality and timeliness measures - Certified VA Compensation and Pension Examiner - Experience with Department of Veterans Affairs - Military and/or veteran healthcare experience - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Compensation for this specialty generally ranges from $238,500 - $392,500. Total cash compensation includes base pay and bonus and is based on several factors including but not limited to local labor markets, education, work experience and may increase over time based on productivity and performance in the role. We comply with all minimum wage laws as applicable. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Role Description - Customer Support Representatives will do the following: - Become an expert on the product, knowing all the specifics of its functioning. - Provide first-level support to customers via email and/or chat in a timely and professional manner. - Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps. - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Work on creating, updating, or adjusting customer accounts by documenting personal information. - Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties. - Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms. - Process and prepare information for auditing and reporting purposes. - Update internal and customer-facing knowledge bases. - Convert clients' feedback into feature requests for the development of the product. - Escalate unresolved issues to Tier 2 support or relevant departments while maintaining ownership of the case until resolution. - Effectively communicate technical information to non-technical users. - Stay updated on product knowledge and be able to explain features, functionalities, and common troubleshooting steps. - Other related tasks assigned by managers of the Clients. - They will handle calls. Qualifications - B2 English - Call center experience
Customer Experience Associate
Spade RecruitingWe’re redefining what a modern insurance team looks like. Instead of focusing solely on policies and numbers, we focus on impact. Our mission is to support hardworking families in protecting their financial future while creating meaningful, flexible careers for the people on our team. Our foundation is built on opportunity, mentorship, and forward-thinking systems. By combining innovative technology with real leadership support, we create an environment where motivated individuals can grow professionally without sacrificing personal freedom.
Role Description Are you ready to move your career in a new direction — one that offers growth, flexibility, and the chance to make a real impact? We’re looking for motivated, goal-driven individuals who want to build valuable skills, grow professionally, and help families access important benefit programs. Whether you’re starting a new career path or looking for your next opportunity, this role provides the training, mentorship, and structure needed to succeed. Our organization works with union members, veterans, educators, first responders, and other essential professionals across North America. Through partnerships with more than 44,000 unions and associations, we help working families understand and access supplemental benefits designed to provide added protection and peace of mind. In this role, you’ll help members review benefit options and make informed decisions for their families. Responsibilities include: - Scheduling and conducting virtual or in-person appointments with members who have requested information - Explaining available coverage options in a clear, professional, and easy-to-understand way - Helping families identify plans that fit their needs - Building trust through strong communication, follow-up, and ongoing support - Maintaining accurate records and completing required documentation - Taking part in ongoing training, mentorship, and leadership development - Working with a supportive team focused on integrity, growth, and results This opportunity allows you to build valuable skills in communication, leadership, client service, and business development while creating long-term career growth. Qualifications - Strong communication and interpersonal skills - Basic computer skills and comfort using digital tools - A reliable work ethic and self-motivated attitude - Good organization and time management - A professional, service-focused approach - Ability to pass a background check - Customer service, sales, or leadership experience is helpful but not required. Full training is provided for every new team member. Benefits - Comprehensive training with no prior experience required - Full-time opportunity with flexible scheduling - Performance-based advancement into leadership roles - Supportive team culture with mentorship from experienced leaders - Ongoing professional development and growth opportunities - Weekly pay and performance-based incentives - Recognition and travel opportunities for top performers Company Description
• Ensure client files are accurately and efficiently ingested into Hint • Act as the internal Autosync technical subject matter expert • Implement, manage, and maintain our data feeds • Oversee all issues management and escalation of file errors, including issues that may arise from the SFTP file exchange • Be the main point of contact for accessing and updating files internally, as well as communicating directly with external parties for resolution and offering feedback when necessary to alter files for correctness • Maintain high-quality data across the Hint data ecosystem • Identify large data quality issues and know when and how to escalate to other teams at Hint. • Reconcile data discrepancies between file and what is processed in Hint to ensure client and Hint data matches • Review invoices to ensure file data has been translated into Hint correctly. • Ensure clients are appropriately billed for EAS • Understand how to bulk update records • Familiar with PGP encryption process • Familiar with SFTP process and tools - can also use terminal • Complete tracking of new EAS file feeds through our data pipeline • Works to improve processes by sharing feedback with Hint’s Product team

