Role Description Are you ready to move your career in a new direction — one that offers growth, flexibility, and the chance to make a real impact? We’re looking for motivated, goal-driven individuals who want to build valuable skills, grow professionally, and help families access important benefit programs. Whether you’re starting a new career path or looking for your next opportunity, this role provides the training, mentorship, and structure needed to succeed. Our organization works with union members, veterans, educators, first responders, and other essential professionals across North America. Through partnerships with more than 44,000 unions and associations, we help working families understand and access supplemental benefits designed to provide added protection and peace of mind. In this role, you’ll help members review benefit options and make informed decisions for their families. Responsibilities include: - Scheduling and conducting virtual or in-person appointments with members who have requested information - Explaining available coverage options in a clear, professional, and easy-to-understand way - Helping families identify plans that fit their needs - Building trust through strong communication, follow-up, and ongoing support - Maintaining accurate records and completing required documentation - Taking part in ongoing training, mentorship, and leadership development - Working with a supportive team focused on integrity, growth, and results This opportunity allows you to build valuable skills in communication, leadership, client service, and business development while creating long-term career growth. Qualifications - Strong communication and interpersonal skills - Basic computer skills and comfort using digital tools - A reliable work ethic and self-motivated attitude - Good organization and time management - A professional, service-focused approach - Ability to pass a background check - Customer service, sales, or leadership experience is helpful but not required. Full training is provided for every new team member. Benefits - Comprehensive training with no prior experience required - Full-time opportunity with flexible scheduling - Performance-based advancement into leadership roles - Supportive team culture with mentorship from experienced leaders - Ongoing professional development and growth opportunities - Weekly pay and performance-based incentives - Recognition and travel opportunities for top performers Company Description

• Ensure client files are accurately and efficiently ingested into Hint • Act as the internal Autosync technical subject matter expert • Implement, manage, and maintain our data feeds • Oversee all issues management and escalation of file errors, including issues that may arise from the SFTP file exchange • Be the main point of contact for accessing and updating files internally, as well as communicating directly with external parties for resolution and offering feedback when necessary to alter files for correctness • Maintain high-quality data across the Hint data ecosystem • Identify large data quality issues and know when and how to escalate to other teams at Hint. • Reconcile data discrepancies between file and what is processed in Hint to ensure client and Hint data matches • Review invoices to ensure file data has been translated into Hint correctly. • Ensure clients are appropriately billed for EAS • Understand how to bulk update records • Familiar with PGP encryption process • Familiar with SFTP process and tools - can also use terminal • Complete tracking of new EAS file feeds through our data pipeline • Works to improve processes by sharing feedback with Hint’s Product team

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders • Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online • Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field • Document issues in Confluence • Visit court dockets for information on case filing and occasionally pull filed papers • Perform other job-related duties as assigned

• Respond to customer inquiries via phone, email, chat in a timely and professional manner. • Monitor our admin database to help troubleshoot issues for customers • Accurately log all customer interactions (Issue, troubleshooting steps and resolution) in Salesforce to ensure all necessary data is documented • Direct and escalate complex issues to appropriate company personnel • Follow-up with customers to ensure issues are resolved and satisfaction is achieved • Meet or exceed established KPI’s such as response SLA’s, resolution SLA’s, CSAT, Case Quality, etc. • Stay current on product releases and known issues to ensure we accurately support and educate customers • Work cross functionally to resolve customer issues • Contribute to and maintain internal and customer facing knowledge base • Provide input to develop and refine customer support systems and processes • Adhere to attendance and schedule expectations • Other duties and responsibilities as assigned