• Validate warranty service requests and coordinate repairs. • Manage record keeping systems and act as the conduit between dealers and OEM. • Review and resolve all warranty claims and cases, with accuracy and in a timely manner, adhering to agreed SLA’s and KPI’S. • Follow all manufacturer & warranty company policy and procedures. • Communicate effectively with different stakeholders like service advisors, and service managers at dealerships, and OE Aftersales team, while resolving cases and claims. • Ensure productivity and accuracy while resolving claims, with a focus of reducing the overall warranty administration spend. • Escalate issues and problems to Engineering as necessary; track and follow up to ensure they are addressed and closed within a reasonable time. • Develop positive working relationships with all service personnel and management. • Self-motivated and able to work independently with minimal supervision.

• Provide functional, operational, and project support for Oracle Fusion Cloud EPM modules including Planning, Budgeting, and Cost Reporting processes. • Support Oracle Fusion SCM/Inventory activities including configuration validation, issue triage, and operational readiness testing. • Assist with support and stabilization activities related to Oracle Phase 2 implementation efforts. • Assist with troubleshooting production and non-production issues across ERP, EPM, SCM, and related integrations. • Work closely with business stakeholders, implementation partners, and technical teams to resolve issues and validate system functionality. • Participate in hypercare and post-go-live stabilization activities. • Collaborate with existing Oracle ERP Analysts, implementation team, and project teams supporting regression testing efforts for Oracle quarterly updates and Phase 2 deployment activities. • Create, maintain, and execute detailed test scripts and testing scenarios across ERP, EPM, and SCM modules. • Participate in the coordination of User Acceptance Testing (UAT) activities with business users and functional teams. • Validate defect resolutions and retest fixes across integrated Oracle environments. • Assist in development of risk-based testing strategies and test coverage plans. • Document testing results, defects, risks, and remediation activities. • Support testing coordination across integrations, interfaces, reports, workflows, and security roles. • Assist with improving overall testing maturity and standardization processes within the Oracle environment. • Support Oracle quarterly release testing and deployment readiness activities. • Assist with environment validation activities following refreshes, patches, or configuration changes. • Collaborate with implementation partners and internal teams on configuration validation and migration activities. • Participate in status meetings, issue review sessions, and operational planning discussions. • Provide documentation and knowledge transfer support as needed.

Role Description Zur Verstärkung unseres Teams suchen wir eine neugierige, medienaffine Persönlichkeit mit echtem Interesse an aktuellen Nachrichten und der Bereitschaft, früh in den Tag zu starten. Die Rolle eignet sich sowohl für Berufseinsteiger:innen als auch für Studierende (ca. 20h/Woche), die praktische Erfahrung im Newsroom-Umfeld sammeln möchten. Der Fokus der Position liegt auf der Arbeit in der Frühschicht sowie der strukturierten Aufbereitung und Qualitätssicherung von Medieninhalten. - Du bist ein News-Junkie, verfolgst aktuelle politische und wirtschaftliche Themen und bist nah am Nachrichtengeschehen. - Du hast Interesse an traditionellen und digitalen Medien sowie generelle digitale Affinität. - Du magst es, im Team zu arbeiten, bist engagiert und hast keine Scheu, intern Fragen zu stellen oder Dinge eigenständig voranzutreiben. - Sehr gute Deutschkenntnisse, gute Englischkenntnisse von Vorteil. - Sicherer Umgang mit gängigen Tools (Mac, G Suite, Slack). - Eine selbstständige, strukturierte und zuverlässige Arbeitsweise mit hohem Qualitätsanspruch runden dein Profil ab. - Falls du studierst: Laufendes Studium (z. B. im Bereich Medien, Kommunikation, Sozialwissenschaften, Business o. ä.). Qualifications - Sehr gute Deutschkenntnisse. - Gute Englischkenntnisse von Vorteil. - Sicherer Umgang mit gängigen Tools (Mac, G Suite, Slack). - Laufendes Studium (z. B. im Bereich Medien, Kommunikation, Sozialwissenschaften, Business o. ä.). Requirements - Eigenständige Erstellung von individuellen Medienspiegeln und Medienresonanzanalysen. - Beratung und Betreuung unserer Kunden in allen Fragen rund um Ihre Medienbeobachtung. - Erstellung von Zusammenfassungen. - Einrichtung und kontinuierliche Optimierung von Suchaufträgen zur Qualitätssicherung. Benefits - Unbefristete Anstellung mit langfristigen Entwicklungsmöglichkeiten. - Diverses & offenes Team + kurze Entscheidungswege. - Zentral gelegenes Büro in Berlin Mitte mit modernem Arbeitsplatzkonzept. - Strukturierte Einarbeitung sowie regelmäßige interne Weiterbildungen. - Großzügige Homeofficemöglichkeiten. - Budget für deine Weiterbildung, subventionierter Company Lunch, subventioniertes Jobticket der BVG, Travel Industry Card für stark vergünstigte Reisemöglichkeiten. - Großzügige Sabbatical-Politik für langjährige Mitarbeiter. - Ein MacBook, welches neben der Arbeit auch für private Zwecke genutzt werden kann.

Role Description This role will be heavily engaged in Oracle Fusion Cloud ERP, Enterprise Performance Management (EPM), and Supply Chain Management (SCM) and testing support activities. Duration: approx 6 mo - 100% REMOTE role Key Responsibilities – Oracle ERP / EPM / SCM Support - Provide functional, operational, and project support for Oracle Fusion Cloud EPM modules including Planning, Budgeting, and Cost Reporting processes. - Support Oracle Fusion SCM/Inventory activities including configuration validation, issue triage, and operational readiness testing. - Assist with support and stabilization activities related to Oracle Phase 2 implementation efforts. - Assist with troubleshooting production and non-production issues across ERP, EPM, SCM, and related integrations. - Work closely with business stakeholders, implementation partners, and technical teams to resolve issues and validate system functionality. - Participate in hypercare and post-go-live stabilization activities. Testing & Quality Assurance Responsibilities - Collaborate with existing Oracle ERP Analysts, implementation team, and project teams supporting regression testing efforts for Oracle quarterly updates and Phase 2 deployment activities. - Create, maintain, and execute detailed test scripts and testing scenarios across ERP, EPM, and SCM modules. - Participate in the coordination of User Acceptance Testing (UAT) activities with business users and functional teams. - Validate defect resolutions and retest fixes across integrated Oracle environments. - Assist in development of risk-based testing strategies and test coverage plans. - Document testing results, defects, risks, and remediation activities. - Support testing coordination across integrations, interfaces, reports, workflows, and security roles. - Assist with improving overall testing maturity and standardization processes within the Oracle environment. Project & Operational Responsibilities - Support Oracle quarterly release testing and deployment readiness activities. - Assist with environment validation activities following refreshes, patches, or configuration changes. - Collaborate with implementation partners and internal teams on configuration validation and migration activities. - Participate in status meetings, issue review sessions, and operational planning discussions. - Provide documentation and knowledge transfer support as needed. Qualifications - Oracle Fusion Cloud ERP - Required (5 Years) - Oracle Fusion Cloud Supply Chain (SCM) Inventory Management Modules - Required (5 Years) - Regression Testing - Required (5 Years) - Oracle Enterprise Performance Management (EPM), including Planning, Budgeting, Forecasting, and Cost Reporting Processes - Required (5 Years) - ERP Implementation Projects, Post-Go-Live Stabilization, and Hypercare Activities - Required (5 Years) - Creating and Executing Detailed Test Scripts, Test Scenarios, and Test Evidence Documentation - Required (5 Years) - Oracle Cloud Quarterly Release Management Processes - Required (3 Years) - Change Management and Release Coordination Support Experience - Highly Desired (4 Years) - Oracle Fusion Reporting Tools (OTBI, BI Publisher, Smart View) - Highly Desired (4 Years) - Financial Reconciliation and Data Validation Experience - Highly Desired (5 Years) - Incident Management and Issue Tracking Systems - Highly Desired (3 Years) - Oracle Fusion Security Roles, Workflow Approvals, and Environment Refreshes - Highly Desired (3 Years) - SQL, Data Analysis, or Reconciliation Activities - Highly Desired (3 Years) - Experience in Public Sector, Government, or Highly Regulated Environments - Nice to Have (3 Years) - Oracle Integration Cloud (OIC) - Nice to Have (4 Years)