Role Description This role exists to find what's broken across ServiceUp's operations and fix it. You'll make every operations team at ServiceUp faster and more efficient, working across all four departments in the Operations org — Platform Success, Expansion, Marketplace Growth, and Risk Operations — to build the systems and processes that make each one run better. This role handles everything from building internal processes and systems, to implementing AI across our workstreams, to defining strategy for partner shop acquisition, to supporting the broader Operations team wherever it needs leverage. The initial priority will be executing within the Marketplace Growth team, whose mandate is to grow ServiceUp's independent partner shop base. - Building and documenting internal processes, systems, and SOPs - Implementing AI tools to improve how the Operations org works - Defining and executing strategy for partner shop acquisition - Reading and analyzing data to inform decisions across the team - Supporting the broader Operations team — Platform Success, Expansion, and Risk Operations — as needs arise Qualifications - Graduating May or June 2026 - Bachelor's in Business, Economics, Finance, Operations, Marketing, or similar - A pattern of doing a lot and shipping results — leading clubs or student orgs, working part-time, building side projects, or competing in academic, athletic, or entrepreneurial settings - Organized, with strong written and verbal communication - Detail-obsessed and decisive — you like to tinker with systems and get the small things right - A builder who ships first and refines later - Comfortable with ambiguity and shifting priorities - Can zoom in on execution and zoom out to spot what to improve - Interests in startups, tech, and software - Interests in AI and workflow automation - Interests in operationally intensive businesses Benefits - Competitive pay with equity - Medical, dental, and vision coverage - Flexible PTO and company holidays - Remote-friendly setup with home office support - Learning and development budget - Wellness stipend to support your health and well-being - Paid parental leave - Benefits may vary by location and role

• Responsible for a specific geographic territory and the successful promotion and growth of Neurocrine products • Manages and develops long-term relationships with physicians and other customers for targeted accounts in their assigned territory • Executes territory sales strategies to meet or exceed objectives via in-person and virtual communications • Identifies and addresses territory-specific opportunities and barriers to product success • Effectively manages promotional resources and budget • Builds and maintains relationships with key stakeholders including: Healthcare providers (Psychiatrists, Neurologists, NPs, PAs) • Establishes excellent communication with internal partners including managed care, Marketing, Patient Access, Medical Science Liaisons, and medical communications teams

• Responsible for a specific geographic territory and the successful promotion and growth of Neurocrine products. • Manages and develops long-term relationships with physicians and other customers for targeted accounts in their assigned territory and represent Neurocrine brand(s) and their approved indications. • This role also plays an important part in educating external customers such as physicians, nurses, medical assistants, case managers, etc. and helping them learn about the benefits of our product(s). • Drives product acceptance and growth through targeted education and strategic account management. • Executes territory sales strategies to meet or exceed objectives via in-person and virtual communications. • Identifies and addresses territory-specific opportunities and barriers to product success. • Effectively manages promotional resources and budget. • Builds and maintains relationships with key stakeholders including: Healthcare providers (Psychiatrists, Neurologists, NPs, PAs), Clinical staff (RNs, LPNs, PharmDs), Key opinion leaders and advocacy groups, Community Mental Health Clinics and Long Term Care facilities, Local/regional payers and pharmacies.

• Identify opportunities to maximize asset utilization for ROI and capacity • Execute productivity initiatives to deliver long-range strategic plan for Doors • Facilitate cross functional team collaboration to deliver improved results • Build capability of operations to meet customer needs and replicate equipment and process standards across the network • Educate stakeholders on the business value of strategic projects to create buy-in • Ensure that standard operating procedures exist to meet short and long-term needs of the business