Role Description The Operations Assistant is a full-time non-exempt position that provides customer service and support to international university participants and host employers participating in the BridgeUSA (J-1 visa) Summer Work Travel Program. - Review and update participant applications and documents in Salesforce. - Research and secure housing for participants. - Contact Host Companies to vet them for the Intrax Work Travel program. - Assist the Director of Field Operations and Regional Account Manager in providing ongoing support for Summer Work Travel participants after their arrival in the United States, specifically in the Mid-Atlantic region. - Requires attention to detail, heavy database work, and excellent customer service skills. - Fast-paced and service-driven work environment. - Superior customer support with heavy phone and computer usage. Qualifications - Previous experience handling a high volume of incoming calls/emails. - Previous experience in a customer service environment. - Previous experience/knowledge of the Bridge USA (J-1 visa) Summer Work Travel program preferred. - Previous experience in cultural exchange program preferred. - Previous experience working remotely, from home-based office, preferred but not required. - Associates degree or equivalent experience. - Familiarity with other cultures/international experience. - Excellent writing skills as depicted in your cover letter. - Strong time management skills to handle periods of high volume. - Proficiency in Excel, Word, Outlook. Previous experience in Salesforce a plus. Requirements - Ability to work in a home-based office while working remotely in a team environment. - Ability to work without direct/onsite supervision. - Must be available to be on-call for emergency support on a rotating schedule (approximately 1 week every 8-10 weeks). - Strong organizational skills. - Strong multi-tasking skills. - Previous call center experience preferred but not required. - Strong technology skills. - Flexibility and an ability to adapt to a continuously changing industry. - A proactive, self-motivated personality, eager to identify new and better ways of achieving goals. - Ability to work in a fast-paced environment. Benefits - Pay: $20.00 - $25.00 per hour based on previous experience. - Comprehensive benefits package available. Travel - Driver’s License required. - Must be available to travel domestically, as needed. - Estimated travel days: 1-2 times per month. - Estimated overnight travel: 1 week per year.

• Provide deployable, technical and operational support to CRS humanitarian emergency responses • Support emergency operations planning, implementation, and close out through remote and onsite technical assistance • Assist with the setup and functioning of relief delivery systems, tools, and operational processes in active emergency contexts • Provide operational support across HR, finance, security, GKIM, administration, and fleet management • Provide on the job support and basic technical accompaniment to CRS staff and local partners during emergency responses • Support delivery of operations focused trainings, briefings, and orientations for emergency staff and partners • Support the application of humanitarian operations standards, tools, and guidance for field operations and emergency supply chains • Assist with emergency budgeting, basic cost tracking and support compliance with public donor regulations and operational requirements

• Provide rapid deployment, in‑country operational surge support during humanitarian emergencies as an expert with focus on supply chain management particularly in procurement and logistics, and emergency sub‑office setup. • Provide operational support across HR, finance, security, GKIM, administration, and fleet management, in coordination with relevant CRS technical leads. • Provide remote and onsite technical support for emergency operations planning, implementation, and close‑out, ensuring alignment with CRS operational standards, donor regulations, and good humanitarian practice. • Establish and manage relief delivery systems in active emergency contexts. • Provide on‑the‑job mentoring, coaching, and training to CRS staff and local partners, and support the design and rollout of operations‑focused emergency training activities. • Support collaboration and partnerships with local organizations and national and international CRS teams to strengthen operational capacity for emergency response and recovery. • Contribute to technical standards, guidance, and learning for humanitarian field operations and emergency supply chains, including supporting updates to the Emergency Field Operations Manual (EFOM). • Design and adapt humanitarian operations training modules in collaboration with HQ departments and HRD technical teams. • Assist with emergency budgeting, basic cost tracking, and supply chain monitoring, and support compliance with public donor regulations and operational requirements. • Establishment and management of supply chain and accounting systems in new or rapidly evolving emergency responses. • Represent CRS and HRD in relevant humanitarian coordination, cluster, and operations forums, promote staff care and security, and contribute to CRS‑wide operations policy adaptation for emergency contexts.

• Build and scale Toast's Process Engineering & Continuous Improvement program • Lead end-to-end process redesign across the customer lifecycle • Uncover and permanently resolve systemic issues • Leverage AI and automation to scale operations • Identify and eliminate operational waste • Define and own enterprise-wide process KPIs • Establish governance and accountability frameworks • Embed a culture of continuous improvement across the organization • Lead and develop a high-performing team