ServiceUp

Role Description This role exists to find what's broken across ServiceUp's operations and fix it. You'll make every operations team at ServiceUp faster and more efficient, working across all four departments in the Operations org — Platform Success, Expansion, Marketplace Growth, and Risk Operations — to build the systems and processes that make each one run better. This role handles everything from building internal processes and systems, to implementing AI across our workstreams, to defining strategy for partner shop acquisition, to supporting the broader Operations team wherever it needs leverage. The initial priority will be executing within the Marketplace Growth team, whose mandate is to grow ServiceUp's independent partner shop base. - Building and documenting internal processes, systems, and SOPs - Implementing AI tools to improve how the Operations org works - Defining and executing strategy for partner shop acquisition - Reading and analyzing data to inform decisions across the team - Supporting the broader Operations team — Platform Success, Expansion, and Risk Operations — as needs arise Qualifications - Graduating May or June 2026 - Bachelor's in Business, Economics, Finance, Operations, Marketing, or similar - A pattern of doing a lot and shipping results — leading clubs or student orgs, working part-time, building side projects, or competing in academic, athletic, or entrepreneurial settings - Organized, with strong written and verbal communication - Detail-obsessed and decisive — you like to tinker with systems and get the small things right - A builder who ships first and refines later - Comfortable with ambiguity and shifting priorities - Can zoom in on execution and zoom out to spot what to improve - Interests in startups, tech, and software - Interests in AI and workflow automation - Interests in operationally intensive businesses Benefits - Competitive pay with equity - Medical, dental, and vision coverage - Flexible PTO and company holidays - Remote-friendly setup with home office support - Learning and development budget - Wellness stipend to support your health and well-being - Paid parental leave - Benefits may vary by location and role

About the Role: Service Advisor serves as the primary liaison between shops and customers to ensure a seamless repair experience.This position demands strong problem-solving skills, attention to detail, and the ability to thrive in a fast-paced, multi-stakeholder environment. What You'll Do: - Carefully record the customer’s concerns to generate an accurate work order. - Track the status of open repair orders. - Explain repair order charges to customers. - Answer technical questions about vehicle problems, warranties, services, and repairs. - Develop rapport and partner with shops to ensure completion of repair orders - What You'll Bring: - A minimum of 2-3 years’ experience in an automotive service role. - Proven track record of CSI, sales history in high volume car brands is preferred. - Amazon vans experience preferred, not required - Excellent verbal and math skills. Why You’ll Love Working Here: We live our values every day: Team First, Work Smart, Own It, Be Bold, Push Boundaries. If that sounds like you, you’ll fit right in What We Offer: - Competitive pay with equity - Medical, dental, and vision coverage - Flexible PTO and company holidays - Remote-friendly setup with home office support - Learning and development budget - Wellness stipend to support your health and well-being - Paid parental leave Benefits may vary by location and role. If you’re motivated by impact and aligned with our values, we want to hear from you. You don’t need to meet every single requirement — we care about your skills, drive, and how you work with a team. Service Up is an equal opportunity employer committed to a diverse, inclusive workplace where everyone can do their best work.

About the Role: You'll own the full lifecycle of machine learning at ServiceUp, from exploration and model development through production deployment and iteration. You'll collaborate closely with product, design, and engineering to identify where ML can create value and translate model outputs into features customers use. Our data stack today includes PostgreSQL, BigQuery, and Hex, but this is our first dedicated ML hire. We'll look to you to help shape the ML tooling and infrastructure. What You'll Do: - Own and expand the model portfolio. Drive the ML engineering process from idea to production. - Define success metrics and evaluation frameworks for each model. - Productionize ML models. Take experiments to production with real-time inference, monitoring, retraining pipelines, and phased rollouts with feature flags and guardrails. - Build and evaluate classifiers with rigorous offline and online methods. - Design feature engineering pipelines across repair orders, shop performance, fleet behavior, vehicle attributes, and cost benchmarks. - Own model evaluation including cross validation, XAI, confidence calibration, bias detection, A/B testing, and shadow mode comparison against human decisions. What You'll Bring: - 7+ years of applied ML experience with a track record of shipping models to production. - Strong statistics and ML fundamentals. Bias-variance tradeoffs, class imbalance, calibration, and knowing when a simpler model wins. - Deep experience with tabular data, feature engineering on structured data, and messy real-world datasets. - Production ML experience. Feature drift, data quality, monitoring, and the gap between offline metrics and real-world performance. - Proficiency with ML tooling and frameworks. Our stack is Python-based today, but we care more about shipping production-quality code than any specific language. - SQL fluency for data exploration, feature building, and model validation. - Excellent communication and collaboration skills in a remote environment. Nice to Have: - Domain experience in marketplaces, fleet operations, or repair/maintenance workflows. - Anomaly and fraud detection experience. - Practical LLM experience for explanation generation or data enrichment (not as the core model). Why You’ll Love Working Here: We live our values every day: Team First, Work Smart, Own It, Be Bold, Push Boundaries. If that sounds like you, you’ll fit right in What We Offer: - Competitive pay with equity - Medical, dental, and vision coverage - Flexible PTO and company holidays - Remote-friendly setup with home office support - Learning and development budget - Wellness stipend to support your health and well-being - Paid parental leave Benefits may vary by location and role. If you’re motivated by impact and aligned with our values, we want to hear from you. You don’t need to meet every single requirement — we care about your skills, drive, and how you work with a team. Service Up is an equal opportunity employer committed to a diverse, inclusive workplace where everyone can do their best work.

About ServiceUp: ServiceUp is reimagining a $200B+ industry with AI-powered orchestration for fleet and insurance vehicle repair. We’re the all-in-one platform bringing modern efficiency to a complex market. We’re trusted by some of the world’s largest and most sophisticated fleets and insurers. Our AI-powered platform automates the entire repair lifecycle, from the moment a vehicle needs service until it’s back on the road. By removing bottlenecks, providing real-time visibility, and streamlining decisions, we help customers reduce downtime, control costs, and keep operations running smoothly. As one of the 100 fastest-growing startups in the United States, and backed by $55M in Series B funding , we're leading this transformation. Join us and help shape the future of vehicle repair. About the Role: Service is looking for a highly skilled QA Engineer to join our team remotely. As a core delivery team member, you will be responsible for validating functional and non-functional requirements, ensuring our products meet the highest quality standards. You’ll leverage both a strong QA mindset and technical expertise to support our development teams in building reliable and scalable software solutions. What You'll Do: Test Planning & Execution: Decompose product requirements into comprehensive test cases, ensuring full coverage of business and technical needs. Strategic Testing: Leverage a risk-based approach to determine the optimal balance between manual and automated testing, ensuring a strong focus on user experience, performance, and system reliability. Debugging & Troubleshooting: Investigate issues by analyzing logs, debugging applications, and identifying root causes of failures. Database Querying: Write and execute SQL queries to validate data integrity and troubleshoot backend issues. Automation & CI/CD Alignment: Make informed decisions on what, when, and how to automate, balancing efficiency with development speed. Defect Management: Identify, document, and track defects, working closely with developers to resolve issues efficiently. Collaboration & Mentoring: Work within a Scrum team, sharing QA best practices and helping teammates improve testing strategies. What You'll Bring: 5+ years of experience as a Quality Assurance Engineer , with a strong track record of ensuring software quality in complex systems. QA Mindset: A keen eye for detail, a passion for delivering quality, and a proactive approach to identifying potential issues before they arise. Strong Communication: Ability to clearly articulate test findings, risks, and recommendations to both technical and non-technical stakeholders. Technical Expertise: Experience debugging applications, analyzing logs, and using developer tools to investigate issues. Database Proficiency: Ability to write and optimize SQL queries for testing and troubleshooting purposes. Test Automation Experience: Familiarity with automation frameworks (e.g., Selenium, Cypress, Playwright) and API testing tools ( e.g., Postman) is a plus. Agile & CI/CD Familiarity: Understanding of Agile methodologies, version control (e.g., Git), and CI/CD pipelines. Why You’ll Love Working Here: We live our values every day: Team First, Work Smart, Own It, Be Bold, Push Boundaries . If that sounds like you, you’ll fit right in What We Offer: Competitive pay with equity Medical, dental, and vision coverage Flexible PTO and company holidays Remote-friendly setup with home office support Learning and development budget Wellness stipend to support your health and well-being Paid parental leave Benefits may vary by location and role. If you’re motivated by impact and aligned with our values, we want to hear from you. You don’t need to meet every single requirement — we care about your skills, drive, and how you work with a team. Service Up is an equal opportunity employer committed to a diverse, inclusive workplace where everyone can do their best work.