Role Description Modern Family Law is seeking a Client Success & Resolution Lead. The Client Success & Resolution Lead plays a critical role in advancing Modern Family Law’s mission, vision, and values by improving the overall client experience and strengthening client satisfaction across the firm. This position serves as a strategic operational partner responsible for proactively identifying and addressing client concerns before they escalate into formal disputes or complaints. The role acts as a central point of coordination between clients, attorneys, finance, and operational teams to ensure concerns are handled professionally, consistently, and in alignment with the firm’s standards of service and client care. As Modern Family Law continues to scale, this role will help establish consistent client experience standards, improve operational accountability, and support long-term client trust and retention. Client Issue Identification & Root Cause Analysis - Monitor and identify recurring client concerns, operational friction points, communication breakdowns, and billing-related dissatisfaction. - Develop proactive risk indicators and escalation protocols to identify at-risk client matters early in the process. - Evaluate the holistic impact of client dissatisfaction, including financial impact, operational disruption, reputational risk, client retention concerns, and potential impact on attorney and staff performance. - Conduct detailed reviews and root cause analysis to determine the underlying drivers of disputes, complaints, or negative client experiences. - Analyze trends across offices, legal teams, billing practices, and operational workflows to identify systemic issues and opportunities for improvement. - Utilize client feedback, dispute data, Google reviews, and operational reporting to recommend process improvements that reduce future client friction. - Identify recurring themes and provide leadership with actionable recommendations to improve communication standards, service delivery, billing transparency, and operational consistency across the firm. Client Resolution & Operational Improvement - Serve as the primary point of contact for escalated client concerns and dispute-related matters. - Coordinate with legal teams, operational and leadership teams to investigate issues thoroughly and facilitate timely resolutions. - Manage resolution workflows and ensure professional, consistent, and proactive communication with clients throughout the process. - Implement standardized client experience and dispute resolution procedures across all offices to support consistency as the firm grows. - Provide leadership with recommendations related to client concerns, dispute trends, operational risks, and service improvement opportunities. - Support the development of centralized reporting Power BI dashboards and KPI tracking related to client satisfaction, disputes, and operational performance. What Success Looks Like - Reduction in formal client disputes, complaints, and billing-related escalations. - Improved client satisfaction scores, online review ratings, and overall client sentiment. - Reduction in write-offs, disputes, and attorney time spent managing escalations. - Increased percentage of client concerns resolved before escalation occurs. - Improved turnaround times for issue resolution and client follow-up. - Implementation of measurable operational and communication improvements based on dispute and client feedback data. - Establishment of scalable client experience standards and resolution processes across all Modern Family Law offices. Qualifications - Advanced Excel and data analysis skills. - Experience with Salesforce, case management, and workflow systems. - Strong financial understanding including retainers, billing structures, collections, and AR impact. - Experience interpreting operational and financial reporting. - Process mapping and root cause analysis capabilities. - Ability to build and maintain KPI dashboards and reporting tools. Requirements - High emotional intelligence and professionalism. - Conflict resolution and de-escalation expertise. - Strong communication skills with the ability to work effectively with clients, attorneys, and cross-functional departments. - Strong ownership mentality and accountability. - Critical thinking, sound judgment, and pattern recognition. - Ability to navigate emotionally sensitive situations with composure and professionalism. - Ability to thrive in a fast-paced and scaling organization. - Ability to be a proactive self-starter who understands how client experience, client communication, billing concerns, and operational follow-through support broader business objectives. - Strong judgment regarding confidentiality, client concerns, financial information, and sensitive business matters. - Excellent organizational and prioritization skills, with the ability to manage multiple initiatives simultaneously. - Flexibility and ability to respond quickly and positively to shifting demands. - Ability to manage deadlines and shifting priorities in a fast-paced environment. Educational Background - Bachelor’s degree required in finance, business, communications, operations, or a related field. - MBA, advanced degree, or relevant certifications are preferred. - Certifications in conflict resolution, customer experience, or operations management are a plus. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Short Term & Long Term Disability - Training & Development - Eligible for Work From Anywhere after 6 months

Lead, Client Success Location: Remote, USA About This Role: The Lead, Client Success is a senior individual contributor responsible for independently managing a defined book of mid-tier client accounts or agency relationships. This role owns all day-to-day delivery, communication, renewals, and project management for assigned accounts, driving accurate and timely execution of all contractual commitments. Operating without dedicated sales support, the Lead is directly accountable for maintaining and growing client relationships in partnership with commercial leadership. What You'll Do: Account Ownership & Relationship Management - Own a book of mid-tier accounts or agency relationships with no additional sales support, acting as the primary point of contact for all delivery, tactical questions, and operational needs. - Maintain deep knowledge of client goals, reporting usage, success metrics, and business nuances. - Build strong, trust-based relationships that support retention and long-term account value. Delivery Execution & Quality Control - Drive accurate and timely delivery of all client deliverables, including recurring reporting, ad-hoc analyses, campaign summaries, and platform support. - Perform data QA and review outputs to ensure accuracy, consistency, and alignment with client expectations. - Troubleshoot delivery or data issues in collaboration with Data Operations, Analytics, Product, and Engineering teams. Renewals & Commercial Partnership - Own contract renewals of assigned accounts, working with commercial leadership to define growth targets and success metrics. - Prepare renewal materials including service summaries, value narratives, usage documentation, and historical delivery performance. - Identify upsell opportunities and alert commercial leaders where incremental value aligns with client needs. Project Management & Operational Oversight - Own all project management for client work, including timelines, deliverables, progress tracking, coordination, and follow-through. - Maintain clear documentation of client requests, SLAs, open items, risks, and next steps. - Coordinate cross-functional efforts to ensure smooth execution, timely updates, and resolution of issues. Insights & Client Communication - Review data outputs and highlight key themes, insights, or anomalies for client consumption. - Communicate complex data, methodologies, and reporting logic in clear, client-friendly language. - Lead or support client calls, QBRs, campaign reviews, and check-ins. What You'll Need: - Bachelor's degree in Business, Marketing, Communications, Analytics, or related field. - 4-6+ years of experience in client services, account management, analytics, or a similar data-driven role. - Demonstrated success managing a book of business independently. - Strong analytical skills with experience reviewing and QA'ing data-driven deliverables. - Excellent verbal and written communication skills with confident client presence. - Highly organized with strong project management skills and attention to detail. - Familiarity with Comscore tools, data structures, or digital measurement methodologies preferred. - Salary: $100-110K Annually About Comscore At Comscore, we're pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we're united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you're motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we'd love to hear from you. Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry's emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com. EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. To comply with federal law, Comscore participates in E-Verify. Successful candidates must pass the E-Verify process after hire

Title: Client Partner II, Mid-Market UK/I Location: Dublin, IE Job Description: About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here. Job Description: CP (IC14) - DUBLIN As a Client Partner at Pinterest, you will develop and grow relationships with Mid-Market advertisers, helping them achieve business results through Pinterest’s advertising solutions. You will be responsible for driving revenue, developing new business, identifying account growth opportunities, and delivering thoughtful, performance-focused recommendations across a velocity-based book of business. Success in this role requires strong sales execution, relationship management, and analytical problem-solving. You should be comfortable working in a fast-paced environment, using data to guide recommendations, and partnering with clients and internal stakeholders to improve outcomes. What you’ll do: - Activate, retain, and grow a book of Mid-Market advertiser relationships to drive Pinterest revenue. - Build strong relationships with clients, agencies, and internal partners. - Understand advertiser goals and develop recommendations that align Pinterest solutions to business needs. - Develop tailored media strategies demonstrating the value of Pinterest and driving adoption of Pinterest ads by leveraging strong product and platform knowledge. - Identify upsell and growth opportunities across accounts by highlighting campaign performance and business impact to drive revenue for Pinterest. - Resolve client issues and collaborate cross-functionally to support advertiser success. - Collaborate with internal cross functional teams to support client marketing objectives. What we are looking for: - 5+ years of experience in digital advertising, media sales, SaaS sales, or a related commercial role. - Highly driven and creative sales expert who focuses on client activation and new business acquisition, utilizing a resourceful and 'challenger seller' approach. - Track record of achieving revenue goals with accurate forecasting. - Demonstrated ability to cultivate long-term, high-value partnerships and close complex deals with top-tier business and/or agency leadership. - Performance ad sales background preferred, especially lower-funnel/direct response experience. - AI Enthusiast: Demonstrates curiosity for and practical application of AI to improve productivity, streamline workflows, and strengthen client communications and recommendations. - Excellent written and verbal communication; skilled at building lasting partnerships and collaborating effectively with both internal and external stakeholders. - Capacity to travel for client meetings, as needed. - Bachelor’s degree in Digital Media, Business, Marketing, Sales, or related field, or equivalent experience. In-Office Requirement Statement: - This role will need to be in the office or in-market 3 times per week and therefore needs to be in a commutable distance from our Dublin office. - We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection. Working Expectations: - In-market focused sales team focused on velocity, expect to be traveling in-market 50% of the time. Relocation Statement: - This position is not eligible for relocation assistance. V #LI-HYBRID Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.

Role Description The DB Client Manager (DB CM) is responsible for overseeing daily operational performance for assigned client(s). They manage operations teams to provide quality administrative services and collaborate with support areas such as technology and customer care. Additionally, the DB CM serves as the primary contact for clients regarding daily service delivery. They will also assist the Senior Client Manager/Client Leader in delivering top-notch solutions. Responsibilities - Utilizing expert knowledge of DB to interpret complex client requirements. - Addressing questions related to unique situations, participant inquiries, client escalations, and requirements. - Driving stable and consistent delivery from internal and external partners. - Using data to influence standardization and process innovation. - Managing ad hoc client projects such as spins, freezes, and acquisitions. - Validating, managing, and communicating iCAT results with clients. - Working closely with the Oversight & Excellence team to identify opportunities for reducing demand and improving efficiency. - Communicating regularly with day-to-day client contact on delivery and projects. - Acting as point of contact to groups such as Customer Care and Shared Services for client-specific items. Qualifications - Have effective communication and influencing skills on domain and technical matters, internally and externally. - Possess analytical abilities and attention to detail when working with complex data. - Have a solutions-oriented focus and ability to report data to stakeholders. - Have advanced management and organizational skills with the ability to adapt to change. Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Our Commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter. Authorization to Work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Salary Pay Range - Minimum: 68,000.00 USD - Maximum: 88,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight.