Role Description The DB Client Manager (DB CM) is responsible for overseeing daily operational performance for assigned client(s). They manage operations teams to provide quality administrative services and collaborate with support areas such as technology and customer care. Additionally, the DB CM serves as the primary contact for clients regarding daily service delivery. They will also assist the Senior Client Manager/Client Leader in delivering top-notch solutions. Responsibilities - Utilizing expert knowledge of DB to interpret complex client requirements. - Addressing questions related to unique situations, participant inquiries, client escalations, and requirements. - Driving stable and consistent delivery from internal and external partners. - Using data to influence standardization and process innovation. - Managing ad hoc client projects such as spins, freezes, and acquisitions. - Validating, managing, and communicating iCAT results with clients. - Working closely with the Oversight & Excellence team to identify opportunities for reducing demand and improving efficiency. - Communicating regularly with day-to-day client contact on delivery and projects. - Acting as point of contact to groups such as Customer Care and Shared Services for client-specific items. Qualifications - Have effective communication and influencing skills on domain and technical matters, internally and externally. - Possess analytical abilities and attention to detail when working with complex data. - Have a solutions-oriented focus and ability to report data to stakeholders. - Have advanced management and organizational skills with the ability to adapt to change. Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Our Commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter. Authorization to Work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Salary Pay Range - Minimum: 68,000.00 USD - Maximum: 88,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight.

• Overseeing daily operational performance for assigned client(s). • Managing operations teams to provide quality administrative services. • Collaborating with support areas such as technology and customer care. • Serving as the primary contact for clients regarding daily service delivery. • Assisting the Senior Client Manager/Client Leader in delivering solutions.

Role Description The mission is to be an integral part of the Commercial Lines team and partner with Advisors, Directors Risk Management, Client Service Specialists and others in the agency to deliver a high level of service to our commercial clients. This individual develops professional working relationships with clients, insurance companies, and agency personnel to maintain accounts and promote a positive working environment. - Maintain client files in Agency Management System accurately and consistently; responsible for proper documentation of files and proper communication to all in accordance with company workflows, procedures, and best practices. - Compose professional business correspondence via letter, email, and/or other means. - Capable of performing accounting/math related functions including invoicing, premium allocation, and other tasks as necessary. - Monitor claims as outlined by agency procedures. Communicate claims information to others in the agency and maintain up-to-date claims information in the system. Provide guidance and assistance to the insured in coordination with claims. - Interact with others effectively by utilizing good communication skills, cooperating purposefully, providing information and guidance, as needed, to achieve the goals of the company. - Attend client meetings with the Advisor or Director Risk Management, when requested. - Assist co-workers in responding to client inquiries or processing work, when needed. - Manage the day-to-day activities of client accounts including, but not limited to policy review, changes and updates, contract review for certificates processing, preparing renewal documents, marketing and negotiating insurance programs, filing surplus lines, review leases, and financial statements related to the client’s insurance. - Assist client inquiries via telephone and email, relaying information and follow up for timely service to the insured. - Counsel and advise client on coverage and exposure, recommending and placing additional coverage, as needed. - Actively seek out referrals from the current client base to solicit for new business prospects; follow up to generate new business using prospect database and automation system. - Cultivate strong relationships with insurance company partners; responsible for knowing carrier requirements and attributes. - Look for opportunities to improve the firm, business segment, and processes. Bring issues and discrepancies to the attention of appropriate leadership. Qualifications - Demonstrates effective presentation skills through both verbal and written communications. - Intermediate to advanced knowledge of Microsoft Word, Excel, PowerPoint, and Outlook and ability to learn any other appropriate insurance company and firm software programs. - Demonstrates the firm’s core values, exuding behavior that is aligned with the corporate culture. Requirements - Obtain and maintain a state insurance license(s), as required by the State Department of Insurance to provide risk management consulting or risk transfer solutions as necessary in states where the firm functions (or be willing and able to obtain all required licenses within the first 90 days of employment). - 3+ years of experience in a Commercial Account Manager role. Other - Fast paced, multi-tasking environment. - Travel as required. Important Notice This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.

Role Description A rare opportunity for a Head of Partner Integrations to join a scaling API-first SaaS technology company in a highly strategic senior individual contributor role reporting directly to the CEO. This position sits at the intersection of enterprise integrations, strategic technical partnerships, AI-enabled operational tooling and customer onboarding, acting as the senior technical owner across the company’s integrations ecosystem. This is not a traditional management role. Instead, the company is looking for a highly technical, commercially credible integrations specialist who can operate as a senior technical peer to enterprise customers, software partners and engineering teams alike. You will take ownership of the external technical partner and customer load currently managed by the CTO, helping the wider engineering team scale effectively. Location: Fully remote within the UK, with availability during UK business hours and occasional travel to London and Europe Salary: £90,000 to £110,000 per annum + EMI options + benefits Qualifications - Strong commercial experience within a senior SaaS integrations, solutions architecture or technical partner-facing role - Experience working as a senior individual contributor within an API-first SaaS environment - Experience owning complex integrations end-to-end from technical discovery and onboarding through to production rollout and long-term relationship management - Strong experience operating as a credible technical peer to external engineering, integrations and platform teams - Strong knowledge of REST APIs, webhooks, OAuth, credential flows, sandbox vs production environments and accreditation processes - Ability to independently read and interpret partner API documentation without engineering escalation - Strong understanding of webhook architecture, including retries, idempotency, replay handling and error management - Experience discussing authentication flows, payload structures, integration edge cases and production rollout considerations directly with technical stakeholders - Experience working closely with enterprise customers and strategic software partners simultaneously - Commercial experience within highly integration-focused SaaS ecosystems, such as hospitality technology, payments, commerce infrastructure, booking platforms, POS systems or similar environments would be highly beneficial - Hands-on experience with modern AI tooling, automation platforms or internal AI operational tooling - Experience improving prompts, evaluation sets, retrieval quality, AI guardrails or workflow automation processes - Ability to produce clear and high-quality technical documentation for both technical and non-technical audiences - Excellent organisational skills with a strong ownership mentality and follow-through - Calm and credible communication style in senior customer-facing technical meetings - Additional language skills, such as French or Spanish, would be advantageous Requirements - Act as the senior technical point of contact across the company’s strategic partner and enterprise customer ecosystem - Lead technical discovery, onboarding and implementation discussions with software partners and enterprise customers - Own integrations from credential exchange and sandbox setup through to production rollout and accreditation - Coordinate onboarding, webhook activation, rollout planning and integration milestones with partner engineering teams - Operate as the senior external technical representative in customer and partner meetings - Improve and maintain internal AI tooling, automation workflows and operational AI processes - Design and maintain AI guardrails, evaluation sets, operational standards and workflow reliability processes - Produce and maintain partner-facing and internal technical documentation, including onboarding guides, troubleshooting materials and integration references - Capture and structure partner and customer feedback into actionable product and engineering insights - Work closely with engineering, operations and leadership teams to improve integration, scalability and operational efficiency - Help shape the long-term self-service onboarding and partner enablement strategy Benefits - Opportunity to join a scaling SaaS technology company in a highly visible strategic role - Direct reporting line to the CEO with significant ownership and autonomy - Fully remote working with occasional international travel - Opportunity to work at the intersection of enterprise integrations, AI tooling and strategic SaaS partnerships - High-impact position with influence across product, engineering and customer operations - EMI options alongside competitive salary and benefits - Chance to shape and scale the company’s integrations function during a key period of growth Applications If you would like to apply for this unique Head of Partner Integrations opportunity, please send your CV via the relevant links! We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing applications@redtech-recruit.com.