• Provide IT Support/bank access for a growing team of accountants, managers, engineers and sales people • Apply systems analysis techniques and procedures to determine hardware or software systems functionality • Manage help desk or improve the existing solution following best practices • Provide IT support to 450+ employees • Provide antivirus software support and monitoring of all employee machines to ensure all software installed and Operating system updates are up to date • Provide clear and concise communication to key stakeholders about IT efforts • Lead the entire organization when it comes to IT process and device management • Provide process documentation on policies to be followed by the entire organization • Stay up to date with social engineering attacks and their different commonalities • Monitor all devices for suspicious activity and behavior • Firewalls and other security rules setup and administration • Manage a remote access solution for support • Provide remote support to users in remote hands scenarios • Troubleshoot Windows, Mac incidents and other issues • Communicate effectively with all stakeholders regarding pain points and needs to deliver clear useful and precise information • Immediately and precisely communicate with the team when faced with a roadblock and proactively find a solution ASAP • Take initiative to write clear documentation as needed without being asked • Provide support and clear instructions to users in both English and Spanish • Patiently guide non-technical team members in best security practices • Own your projects by working with stakeholders and ensuring alignment to deliver on-time results • Write scripts and deploy them to automate IT processes

• Provide timely and effective support to users via email and other support channels, resolving inquiries related to wallet functionality, card payments, transactions, and security. • Perform technical triage of user-reported issues, identifying whether problems originate from client applications, APIs, backend services, or external providers. • Investigate and troubleshoot issues using internal tools, logs, dashboards, and available system data. • Escalate complex or critical issues with clear, structured context, including reproduction steps, logs, and impact assessment. • Monitor system behavior and identify anomalies such as increased error rates, transaction failures, or performance degradation. • Assist in incident response, including investigation, user communication, and resolution tracking. • Support post-incident reviews by documenting findings and contributing to continuous improvement efforts. • Follow defined escalation processes for high-severity issues. • Analyze logs and system signals to help identify trends, anomalies, and potential issues. • Support proactive monitoring of key system metrics (latency, error rates, transaction success rates). • Assist in coordinating with internal teams and external providers during service disruptions. • Track and follow up on unresolved issues to ensure timely resolution. • Assist with access-related requests and follow established procedures for onboarding and offboarding activities. • Support periodic access reviews and contribute to maintaining secure operational practices. • Work closely with engineering, product, and operations teams to resolve issues and improve system performance. • Provide structured inputs (logs, user impact, reproduction steps) to accelerate debugging and resolution. • Act as a bridge between users and internal teams during incidents and ongoing issues. • Identify recurring issues and contribute to ticket deflection and process improvement initiatives. • Maintain and improve internal documentation, runbooks, and knowledge bases. • Contribute to small internal tooling improvements, automations, or workflow optimizations where applicable. • Monitor user feedback and community channels to identify early signals of potential issues or incidents. • Surface trends or emerging problems to internal teams proactively.

Role Description Für unseren Kunden aus der Versicherungsbranche in Zürich, suchen wir eine:n motivierte:n und aufgeschlossene:n IT Applikationsspezialist:in – Betrieb & Support. - Sicherstellung des stabilen Betriebs von Versicherungsapplikationen - 2nd-Level-Support inkl. Incident‑Handling, Monitoring, Batchüberwachung und Berechtigungen - Zusammenarbeit mit Fachbereichen, Applikationsteams und Lieferanten - Identifikation und Umsetzung von Verbesserungen - Erstellung von Dokumentationen und Betriebskonzepten Qualifications - Ausbildung in Informatik oder vergleichbare Erfahrung - 2–3 Jahre Berufserfahrung in einer ähnlichen Rolle - Erfahrung mit Windows Server, Webservern (IIS) und IT‑Betrieb - Verständnis von Netzwerk, Security, Cloud (Azure) und ITIL - Von Vorteil: Kenntnisse Einzellebensversicherung oder Anlageberatung - Strukturierte, prozessorientierte Arbeitsweise - Fliessende Deutsch- und Englischkenntnisse Company Description Die Coopers Group AG ist eine agile Schweizer Recruiting Agentur, die Spezialisten und Führungskräfte in den Bereichen IT, Life Sciences, Engineering und Finance vermittelt. Mit flexiblen Ansätzen bringen wir Kandidat:innen und Unternehmen zusammen, die nicht nur fachlich, sondern auch menschlich zusammenpassen.

Role Description We’re looking for an Audit Intern, reporting to the Head of Audit. This position offers the opportunity to work closely with experienced auditors, develop foundational skills in risk management and governance, and gain hands-on exposure to the internal audit process. Key Responsibilities - Assist in the execution of internal audit engagements in accordance with audit plans. - Support follow-up activities on remediation of audit findings. - Maintain confidentiality and integrity of audit data and documentation. - Participate in SAMA observations and inspections report validations. - Maintain effective communication with stakeholders to ensure transparency, cooperation, and timely resolution of audit-related issues. Qualifications - Bachelor’s degree in related field. - Possess a basic understanding of internal audit frameworks, standards, and best practices, with an eagerness to learn and grow within the audit profession. - Proficiency in Microsoft Office Suite (specifically Excel, Outlook and Word). - Have completed relevant coursework or gained experience through internships in auditing, risk assessment, or corporate governance. - Attention to detail and ability to work in a team. - Communicate clearly and effectively, both verbally and in writing, and interact confidently with team members and stakeholders. Requirements - The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment. - Creative and analytical problem solvers with a passion for delivering results. Benefits - We are an international Team of inspired professionals located all over the globe. - We have an inclusive company culture, embracing diversity, integrity and transparency. - We strive for work-life balance and cherish the moments you spend with your loved ones, off-work. - Our people are granted 100% trust and freedom to apply their own vision and come up with their ideas from day 1 at Tabby. - Employee stock options programme is available for everyone. - Opportunity to learn and grow in one of the fastest growing fin tech companies in the region. - Relocation support as well as guidance through all the process. - Devices required for your work will be provided. - As a remote-first company, we value the time spent together with the team, which is why we regularly meet to work and have fun together.