• Provide timely and effective support to users via email and other support channels, resolving inquiries related to wallet functionality, card payments, transactions, and security. • Perform technical triage of user-reported issues, identifying whether problems originate from client applications, APIs, backend services, or external providers. • Investigate and troubleshoot issues using internal tools, logs, dashboards, and available system data. • Escalate complex or critical issues with clear, structured context, including reproduction steps, logs, and impact assessment. • Monitor system behavior and identify anomalies such as increased error rates, transaction failures, or performance degradation. • Assist in incident response, including investigation, user communication, and resolution tracking. • Support post-incident reviews by documenting findings and contributing to continuous improvement efforts. • Follow defined escalation processes for high-severity issues. • Analyze logs and system signals to help identify trends, anomalies, and potential issues. • Support proactive monitoring of key system metrics (latency, error rates, transaction success rates). • Assist in coordinating with internal teams and external providers during service disruptions. • Track and follow up on unresolved issues to ensure timely resolution. • Assist with access-related requests and follow established procedures for onboarding and offboarding activities. • Support periodic access reviews and contribute to maintaining secure operational practices. • Work closely with engineering, product, and operations teams to resolve issues and improve system performance. • Provide structured inputs (logs, user impact, reproduction steps) to accelerate debugging and resolution. • Act as a bridge between users and internal teams during incidents and ongoing issues. • Identify recurring issues and contribute to ticket deflection and process improvement initiatives. • Maintain and improve internal documentation, runbooks, and knowledge bases. • Contribute to small internal tooling improvements, automations, or workflow optimizations where applicable. • Monitor user feedback and community channels to identify early signals of potential issues or incidents. • Surface trends or emerging problems to internal teams proactively.

Role Description Für unseren Kunden aus der Versicherungsbranche in Zürich, suchen wir eine:n motivierte:n und aufgeschlossene:n IT Applikationsspezialist:in – Betrieb & Support. - Sicherstellung des stabilen Betriebs von Versicherungsapplikationen - 2nd-Level-Support inkl. Incident‑Handling, Monitoring, Batchüberwachung und Berechtigungen - Zusammenarbeit mit Fachbereichen, Applikationsteams und Lieferanten - Identifikation und Umsetzung von Verbesserungen - Erstellung von Dokumentationen und Betriebskonzepten Qualifications - Ausbildung in Informatik oder vergleichbare Erfahrung - 2–3 Jahre Berufserfahrung in einer ähnlichen Rolle - Erfahrung mit Windows Server, Webservern (IIS) und IT‑Betrieb - Verständnis von Netzwerk, Security, Cloud (Azure) und ITIL - Von Vorteil: Kenntnisse Einzellebensversicherung oder Anlageberatung - Strukturierte, prozessorientierte Arbeitsweise - Fliessende Deutsch- und Englischkenntnisse Company Description Die Coopers Group AG ist eine agile Schweizer Recruiting Agentur, die Spezialisten und Führungskräfte in den Bereichen IT, Life Sciences, Engineering und Finance vermittelt. Mit flexiblen Ansätzen bringen wir Kandidat:innen und Unternehmen zusammen, die nicht nur fachlich, sondern auch menschlich zusammenpassen.

Role Description We’re looking for an Audit Intern, reporting to the Head of Audit. This position offers the opportunity to work closely with experienced auditors, develop foundational skills in risk management and governance, and gain hands-on exposure to the internal audit process. Key Responsibilities - Assist in the execution of internal audit engagements in accordance with audit plans. - Support follow-up activities on remediation of audit findings. - Maintain confidentiality and integrity of audit data and documentation. - Participate in SAMA observations and inspections report validations. - Maintain effective communication with stakeholders to ensure transparency, cooperation, and timely resolution of audit-related issues. Qualifications - Bachelor’s degree in related field. - Possess a basic understanding of internal audit frameworks, standards, and best practices, with an eagerness to learn and grow within the audit profession. - Proficiency in Microsoft Office Suite (specifically Excel, Outlook and Word). - Have completed relevant coursework or gained experience through internships in auditing, risk assessment, or corporate governance. - Attention to detail and ability to work in a team. - Communicate clearly and effectively, both verbally and in writing, and interact confidently with team members and stakeholders. Requirements - The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment. - Creative and analytical problem solvers with a passion for delivering results. Benefits - We are an international Team of inspired professionals located all over the globe. - We have an inclusive company culture, embracing diversity, integrity and transparency. - We strive for work-life balance and cherish the moments you spend with your loved ones, off-work. - Our people are granted 100% trust and freedom to apply their own vision and come up with their ideas from day 1 at Tabby. - Employee stock options programme is available for everyone. - Opportunity to learn and grow in one of the fastest growing fin tech companies in the region. - Relocation support as well as guidance through all the process. - Devices required for your work will be provided. - As a remote-first company, we value the time spent together with the team, which is why we regularly meet to work and have fun together.

Title: Dispatch Coordinator Location: WA-Spokane Remote Job Type Contract-to-perm Category Administrative Assistant Req # POR-9f1db53a-a307-4528-bf8c-048e1e1926f7 Pay Rate $20 - $25 (hourly estimate) Job Description: Job Description We are seeking a detail-oriented and highly organized Service Dispatch Coordinator to ensure seamless scheduling and dispatching of field technicians. In this role, you will be responsible for matching the right technicians with the right customers based on skill sets and job site requirements. This position involves coordinating multiple moving parts between Account Managers, customers, and technicians to guarantee efficient service delivery. Remote position but have to be located in the Spokane area! Key Responsibilities:  - Handle inbound calls, schedule appointments, and manage technician assignments.  - Maintain strong communication via phone (60-70%) and email (30-40%) to ensure efficient coordination.  - Oversee dispatch operations for designated territories, ensuring proper personnel allocation.  - Preplan and confirm maintenance schedules, including emergency responses for existing clients.  - Process and respond to general dispatch emails, ensuring timely updates.  - Maintain accurate job records and update scheduling databases. Provide administrative support and coordination for technician workflow. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. Skills and Requirements Must Haves:  - 0-3 years of experience in a customer facing or call center role.  - Detailed oriented with strong computer skills. Experience in in Salesforce, Microsoft Suite, Excel.