Collaborate, Inspire, Disrupt - Welcome to The Disruptors Den!
Alumni Relationship Manager
Location
United States
Posted
18 days ago
Salary
0
Seniority
Senior
Job Description
Alumni Relationship Manager
The Disruptors Den
• Serve as the main point of contact for alumni in your assigned region, providing personalised guidance and support. • Conduct one-on-one calls and group sessions to assess alumni needs, track career progress, and identify opportunities for growth or re-enrolment. • Capture insights and feedback from alumni interactions to inform product, data, and program teams. • Collaborate closely with Community Managers, General Managers, and the central Relationship Management team to ensure a consistent alumni experience. • Manage CRM records diligently, ensuring data accuracy on alumni profiles, call outcomes, and employment updates. • Support job-readiness, re-enrolment, and community activation initiatives within your assigned city or region. • Act as an ambassador for the ALX brand — demonstrating empathy, professionalism, and a deep understanding of our mission to empower young African talent. • Communicate effectively in both English and French to engage alumni, employers, and institutional partners across linguistic regions.
Job Requirements
- Bachelor’s degree or equivalent experience in community engagement, communications, education, or a related field.
- Fluency in English and French (written and spoken) is mandatory.
- Excellent communication and interpersonal skills, with the ability to engage diverse audiences.
- Strong organisational and time-management skills; able to handle multiple priorities effectively.
- Experience using CRMs (preferably HubSpot) and digital communication tools (WhatsApp, Slack, Zoom, etc.).
- Demonstrated ability to gather insights, identify trends, and translate qualitative feedback into actionable recommendations.
- Passionate about education, employability, and community development in Africa.
Benefits
- Professional development
- Access to quality learning
- Dedicated network of expert instructors
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