**You will be responsible for: ** **1. Drive Marketplace and Payments alignment & outcomes** - Co-own and drive outcomes with the Head of Product, setting clear, outcome-focused goals. Support teams in exploring the problem space, applying engineering judgment to shape pragmatic solutions, slicing thin and making timely decisions that shorten feedback loops, improve speed to market, strengthen customer and venue value, and deliver measurable business impact. **2. Technical direction & scaling practices** - Set the technical direction for the Marketplace and Payments areas together with architects and engineers. Use guilds as the primary mechanism to shape and scale technical direction and practices, raising the bar on reliability, maintainability, performance and security so teams can move fast with confidence. Drive consistency across Marketplace and Payments teams and alignment with other areas through shared principles, guardrails and learning. **3. Develop strong leaders and teams** - Deliberately grow engineering managers and senior individual contributors within Marketplace and Payments. Ensure teams are planned and staffed with the right skills to deliver effectively today and as the area's needs evolve. Own hiring, succession planning and talent development for the area, while coaching leaders to be effective people leaders, technical decision-makers and area-level owners who help teams move forward. **4. Improve developer experience and enable delivery** - Remove organisational and technical barriers that slow Marketplace and Payments teams down, reduce toil and improve day-to-day delivery. Partner closely with Platform to evolve shared foundations for CI/CD, observability and operational excellence. Drive responsible use of AI tooling to increase productivity and shorten feedback loops, while strengthening quality, security and incident management so teams can deliver and operate with confidence. **5. Inclusive Product Engineering culture** - Champion inclusivity, transparency and continuous improvement across Product, Design and Engineering as equal partners in delivery. Reinforce shared values and ways of working, ensuring consistency across Product Engineering while enabling Marketplace and Payments teams to collaborate effectively and move fast. **6. Strategic thinking and focus** - Support teams in focusing on Now, shaping Next and setting clear ambition for Later within their domains. Work closely with executive sponsors on company objectives to translate strategy into clear, area-level priorities. Provide teams with the clarity and protection needed to stay focused, balancing business needs with technical and team health and helping teams navigate trade-offs while maintaining delivery momentum. **7. Product Engineering as part of the company** - Build strong, trust-based collaboration across Treatwell so Marketplace and Payments Product Engineering areas operate as an integral part of a product-led organisation. Work closely with Commercial, Customer Support and Group Functions to shape priorities together, surface trade-offs early and solve shared problems. Enable teams to focus on what matters, move faster and deliver value end to end for customers and venues.

• Lead software development teams and other engineering leaders • Plan and propose new solutions together with the team • Collaborate with product and design teams on the definition of new features • Create and maintain service documentation • Improve the team's delivery maturity and capacity

Role Description The Professional Development External Programs Coordinator is a key member of the firm’s Learning and Development team, responsible for managing client-facing Continuing Legal Education (CLE) and Continuing Education (CE) accreditation programs for attorneys, adjusters, and other professionals. This role ensures compliance with jurisdictional regulations, supports the planning and execution of client-facing educational programs, and assists attorneys with their ongoing professional development and accreditation needs. - Client-Facing Program Coordination: - Coordinate the planning, administration, and execution of client-facing CLE and CE programs. - Program Communications and Delivery: - Serve as a primary point of contact for external CLE and CE programs, managing program logistics, accreditation coordination, communications, and virtual or in-person program support. - CLE and CE Accreditation Management: - Prepare, submit, and manage CLE and CE accreditation applications across multiple jurisdictions, ensuring full compliance with applicable regulations, reporting requirements, and deadlines. - Cross-Functional Collaboration: - Partner with Marketing and other internal stakeholders to execute educational programming that aligns with firm objectives and client needs. - Vendor and Partner Relations: - Build and maintain relationships with CLE, CE, and learning vendors to support current and future educational initiatives and enhance the firm’s professional development offerings. - Attorney Support with PLI; PLI Roster Maintenance and New Hire Support: - Maintain and update the firm’s Practicing Law Institute (PLI) membership roster, including tracking attorney onboarding and departures to ensure accurate records and continued compliance. - Orient and support new and existing attorneys with the effective use of the PLI platform and other CLE resources to support compliance tracking and reporting requirements. - CLE Database and MCLE Board Oversight: - Assist with the management and maintenance of the firm’s CLE database and MCLE reporting systems and filings, ensuring accurate tracking, reporting, and record retention. - Attendance Tracking and Compliance Monitoring: - Monitor attendance records and participation for client training sessions and accredited programs, ensuring proper documentation and compliance with jurisdictional standards. - Regulatory Guidance and Inquiry Response: - Respond to CLE and CE-related inquiries from attorneys and internal stakeholders, providing guidance on state-specific accreditation and compliance requirements as needed. - Program Audits and File Maintenance: - Audit and maintain CLE and CE program files to ensure completeness, accuracy, and compliance with both firm policies and jurisdictional guidelines. Qualifications - 2+ years’ experience in a professional services environment, law firm experience preferred. - Bachelor's degree or equivalent required, ideally in HR or related field. - Demonstrate strong organizational, analytical, and problem-solving skills, with the ability to effectively prioritize competing responsibilities and deadlines. - Strong attention to detail and refined, polished written work product. - Exercise autonomy as needed. - Use sound independent judgment in decision-making. - Suggest innovations and improvements to elevate learning programs and enhance client service. - Exhibit well-developed interpersonal and communication skills to interact effectively with team, peers, external clients, and cross-functional departments. - Proficiency in MS Office, and experience with Workday and CE Manager preferred. Benefits - Outstanding benefits package, including 401k match and generous PTO plan. - Ample opportunities for professional development and advancement. - Access to corporate discount plans and other benefits.

• Lead and develop a team of approximately 10 engineers focused on scaling Upstart’s Cash Line product and platform capabilities • Establish execution frameworks, operating rhythms, and prioritization systems that improve delivery quality and predictability across the team • Partner closely with Product and Design leaders to execute against a complex roadmap spanning monetization, user retention, credit expansion, and platform scalability • Drive cross-functional alignment across engineering, product, design, and leadership stakeholders to deliver high-impact customer experiences • Support the team through the transition from MVP to scaled product by balancing structure with team autonomy and ownership • Guide technical and organizational decision-making across multiple concurrent roadmap initiatives with competing business and engineering trade-offs • Foster an inclusive, collaborative engineering culture focused on growth, accountability, and continuous improvement • Help shape the future growth of the Cash Line organization as the business and engineering scope expands over time