• Lead the annual planning process and serve as the program manager for strategic projects. • Design and optimize frameworks supporting offering development and PS operational standards. • Consolidate multi-source data sets into actionable dashboards for decision-making. • Acquire data from primary/secondary sources and design databases to ensure integrity. • Process, cleanse, and verify data to eliminate errors. • Create reports and dashboards to communicate findings effectively. • Identify inefficiencies and recommend data-driven solutions.

• Reduce ramp time for new sales hires and increase speed-to-productivity across AE/SE onboarding. • Improve consistency and quality of discovery, positioning, and deal execution across the sales organization. • Create measurable uplift in rep performance by implementing scalable coaching, certification, and enablement programs. • Establish a repeatable sales playbook framework that improves forecast accuracy and execution in multi-stakeholder enterprise deals. • Build strong feedback loops between sales, product, marketing, and customer success to continuously improve messaging and go-to-market execution. • Create a data-driven enablement function tied directly to revenue metrics such as pipeline generation, sales cycle velocity, quota attainment, and win rate. • Raise the performance floor of the team while enabling top performers to scale best practices across the organization.

Role Description Canonical is hiring exceptional Revenue Operations analysts who will support a team of experts growing and managing our global direct, alliance, channel partner and online sales. The Revenue Operations teams drive continuous policy, process and data quality improvement which enable us to analyze and drive interventions to maximize net customer retention, and lead robust, repeatable processes to plan, manage and deliver revenue. You will support the leadership of the team, providing insights to drive improvements and partnering with Canonical’s teams across: - Sales - Business Development - Customer Success - Marketing - Product Management - Commercial Systems - Delivery - Finance - Legal This position requires an analytical approach, a keen eye for detail and the desire to strive for excellence. People that thrive in these roles are proactive problem solvers who are passionate about collaborating with sales and business development teams, our role in the technology industry bringing open source to a wider audience of innovators and enterprises, and contributing to initiatives in support of Canonical's continued success. Successful candidates will demonstrate initiative in improving the way the team works, maintaining compliance and associated governance. Location: These roles will be based remotely in the EMEA and Americas regions. The role entails: - Supporting all aspects of the day-to-day operations of the sales and business development functions globally. - Driving data quality, through checking opportunities for accuracy, clean order processing, new hire training, policy and process documentation, reporting and data cleansing. - Supporting and enabling the sales team globally on CRM and other revenue operations policies, processes and systems such as Sales Engagement, Training/Enablement, Data Enrichment, Configure Price Quote, Analytics and Commissions. - Supporting other Revenue Operations Analysts and leadership team to report on and improve data quality, sales metrics, dashboards and other ad-hoc analytical tasks. - Supporting planning, monitoring and improving revenue operations, across new leads, pipeline, velocity, sales productivity and renewals. Delivering insight that enables improved territory and quota management, channel development and sales productivity. - Assisting the team with automation and streamlining of the end-to-end Lead to Order process. Qualifications - Exceptional academic track record from both high school and university. - Undergraduate degree in a related field, preferably in Science, Technology, Engineering, Mathematics or Economics, or a compelling narrative about your alternative path. - Drive and a track record of going above-and-beyond expectations. - Experience working as an analyst in revenue/sales operations or related fields such as financial analysis, sales analysis or sales order processing. - Energetic, thoughtful, systematic approach, focused on robust, repeatable and scalable outcomes. - Excellent attention to detail and data-driven, analytical and problem-solving skills. - Planning and organisational skills, including the ability to interact and work with stakeholders across functions and at all levels of the organisation. - Strong communication, interpersonal, negotiation and influencing skills, including comfort working with teams under commercial pressure. - Professional written and spoken English with excellent presentation skills. - Ability to travel internationally up to four times a year for company events. Nice-to-have skills - Experience gained within a similar, technology subscription-based business. - Understanding of working in a global, multicultural organization including within a team based remotely in multiple time zones. Benefits - We consider geographical location, experience, and performance in shaping compensation worldwide. - Annual compensation review. - Performance-driven annual bonus or commission. - Personal learning and development budget of USD 2,000 per year. - Recognition rewards. - Annual holiday leave. - Maternity and paternity leave. - Employee Assistance Programme. - Opportunity to travel to new locations to meet colleagues. - Priority Pass, and travel upgrades for long haul company events. Company Description Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Role Description Reporting to the Manager, Renewals Specialist, NAM, this role focuses on maximizing subscription renewals for SMB customers across North America. It involves cross-functional collaboration and direct customer engagement. Key Responsibilities: - Achieve and exceed monthly / annual renewal targets - Engage customers pre- and post-renewal to secure retention - Identify upsell/cross-sell opportunities for Sales - Maintain accurate CRM records - Collaborate across teams to improve customer satisfaction and share feedback Qualifications - 1+ years in a customer-facing role (e.g., Customer Success, Account Management) - Proven track record in customer retention and satisfaction - Strong interpersonal, listening, and teamwork skills - Fluent in English; available across all North American time zones and able to follow North American calendar for statutory holiday schedule. - CRM experience (e.g., Salesforce, Totango) - Bachelor’s degree and SaaS experience preferred Benefits - National Medical Health Plan - National Dental Assistance - Maternity & Paternity extension leave - Life Insurance - Meal/ Restaurant allowance (Alelo Tudo) - Home office allowance (if applicable) - Education Platforms and training funding - Gympass, Zenklub (Health app) and Guapeco (Pet Plan) - Annual Profit Sharing Program - Education allowance - DayOff as a birthday gift - Agreement with pharmacies, restaurants and theaters