A Cyncly é uma potência global em tecnologia com mais de 2.400 funcionários e mais de 70.000 clientes em mais de 100 países. A Cyncly transforma a forma como produtos e espaços personalizáveis são imaginados, projetados, vendidos, gerenciados e fabricados. Nossas soluções de software de ponta a ponta conectam designers profissionais, varejistas e fabricantes ao maior repositório de conteúdo de produtos do mundo. A Cyncly traz mais de 30 anos de experiência para oferecer mais valor aos nossos clientes por meio de um portfólio expandido de soluções de ponta a ponta. Nossa presença global nos permite fornecer suporte e vendas de classe mundial com um toque local, garantindo a melhor experiência possível para o cliente. A Cyncly está embarcando em uma jornada empolgante enquanto continuamos a expandir por meio de um forte crescimento orgânico e aquisições complementares, apoiadas por empresas de private equity líderes especializadas em tecnologia.
Renewals Operations Analyst
Location
Brazil
Posted
7 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Renewals Operations Analyst
Cyncly
Role Description Reporting to the Manager, Renewals Specialist, NAM, this role focuses on maximizing subscription renewals for SMB customers across North America. It involves cross-functional collaboration and direct customer engagement. Key Responsibilities: - Achieve and exceed monthly / annual renewal targets - Engage customers pre- and post-renewal to secure retention - Identify upsell/cross-sell opportunities for Sales - Maintain accurate CRM records - Collaborate across teams to improve customer satisfaction and share feedback Qualifications - 1+ years in a customer-facing role (e.g., Customer Success, Account Management) - Proven track record in customer retention and satisfaction - Strong interpersonal, listening, and teamwork skills - Fluent in English; available across all North American time zones and able to follow North American calendar for statutory holiday schedule. - CRM experience (e.g., Salesforce, Totango) - Bachelor’s degree and SaaS experience preferred Benefits - National Medical Health Plan - National Dental Assistance - Maternity & Paternity extension leave - Life Insurance - Meal/ Restaurant allowance (Alelo Tudo) - Home office allowance (if applicable) - Education Platforms and training funding - Gympass, Zenklub (Health app) and Guapeco (Pet Plan) - Annual Profit Sharing Program - Education allowance - DayOff as a birthday gift - Agreement with pharmacies, restaurants and theaters
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